Experience

Synchronous Health, Inc.

• United States
• Mental Health Care
• 1 - 100 Employee

• Participant Support Specialist

  • Mar 2022 - Present



ResMed

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Customer Success Specialist

  • Jun 2020 - Mar 2022

  Initiates and receives calls to/from patients requiring resupply of sleep therapy products and collects information needed to complete an order Provides patient education regarding usage of in-home equipment Understands the unique requirements of patients and provides appropriate direction into a daily work list and documents results of calls Completes sales orders with accuracy and speed Initiates and receives calls to/from patients requiring resupply of sleep therapy products and collects information needed to complete an order Provides patient education regarding usage of in-home equipment Understands the unique requirements of patients and provides appropriate direction into a daily work list and documents results of calls Completes sales orders with accuracy and speed



Ducklo Eyecare

• Greater Nashville Area, TN

• Medical Receptionist / Ophthalmic Technician

  • Jul 2017 - May 2020

  My responsibilities at the front desk include answering the phones, scheduling appointments, routing calls, answering patient inquiries, greeting patient, filling contact lense orders, collecting payments, authorizing insurance and submitting claims, making referral appointments to co-managing physicians, ensuring the reception area is neat and clean, all while maintaining the strictest confidentiality and adhering to all HIPAA guidelines. My responsibilities as a technician include triaging of messages, history taking, patient education, measuring visual acuity, refraction and corneal topography, tonometry, instilling of dilation drops and any other meds instructed by the doctors,visual field testing, OCT, OPTOS, Fundus photography, pachymetry, assisting with contact lens fitting, preparing and assisting with in-office procedures, neutralizing glasses prescriptions, maintaining a clean and stocked work area, scribing/accurate documentation of exams, sterilization of instruments, properly disposing of biohazardous waste, insurance preauthorization, accurate billing and coding, resolving patient complaints, maintain a smooth flow of patients to the physicians (altering test sequence as required), all while strictly adhering to strictest confidentiality of patient information in accordance with HIPAA guidelines and regulations. Show less



Vanderbilt University Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Insurance Management Specialist

  • Feb 2017 - Jul 2017

  Maintain high level of knowledge and accuracy of information to ensure optimum reimbursement to VUMC. Assist in financial problem resolution relating to patient care charges. Ensure compliance with hospital collection policies and maintain stringent collection procedure and contract agreements. Appropriate screening of patients for referral to state/other funding resources.Key Functions and Expected Performances:-Register cases (inpatient and outpatient) in computerized patient tracking system with correct demographics-Effectively utilize complex insurance plan coding system-Ensure demographic and insurance information in patient information system is updated and accurate as measured by documented errors-Verifies insurance information including policy and group numbers-Ensures appropriate personnel are notified when an insurance change is received.-Evaluate patient/guarantor assets and liabilities to determine ability to pay-Approve some credit arrangements with guidance of supervisor-Obtain necessary patient or guarantor signatures-Ensure patient reimbursement meets department protocol, when elective-80% verifiable reimbursement requirement is met-Pre-certification, credit applications, and other necessary paperwork are completed forward to other financial assistance resources-Maintain up to date knowledge of VUMC contracts via MCIS (on-line contracting info) and refer for negotiation any out of network patient.-May serve as TennCare enrollment coordinator-Complete Medicaid/TennCare applications appropriately Show less

• Patient Access Specialist

  • Sep 2015 - Feb 2017

  Call Management: Clearly and professionally communicate information during inbound and outbound call conversations. Handle calls in efficient and effective manner using standard greetings for opening of call, content of call and closure of call. Follow established guidelines for customer service and quality. Ensure accuracy in answering questions and assisting customer with requests to meet their needs. Reliably route customer to appropriate destination with warm transfer when possible.Documentation/Messaging: Accurately capture customer information and document using messaging system to clinic staff and / or providers. Capture information using guidelines established for area. Demonstrate use of messaging guidelines by priority/urgency.Schedule appointments: schedule appointments in Epic or other scheduling system iusing guidelines for area/department. Accurately match customer with provider and/or test, gather, update, and verify patient information, proactively provide information to customer regarding appointment location, process steps, parking, etc. Optimize use of provider schedules by following proper booking guidelines. Appropriately route patients to Central Registration.Access tools and supports: actively work wait lists, house call/smart talk report, and pull forward patients to improve access for customers. Maintain updated reference materials and manuals.Professional development: Engage in ongoing training to enhance skills, talent and knowledge by participation in educational opportunities, and implementing innovative models.Improvement efforts: Actively engage in improvement efforts to provide customers with excellent service. Show less



RFD-TV

• United States
• Entertainment Providers
• 1 - 100 Employee

• Receptionist

  • Feb 2014 - May 2015

  My responsibilities include answering and transferring phone calls, taking and relaying messages, providing customer service and general administrative and clerical support, preparing correspondence and documents, managing outgoing shipments and mail, accepting deliveries, receiving and sorting mail and deliveries, monitoring and maintaining office equipment and supplies, and tidying and maintaining public areas. My responsibilities include answering and transferring phone calls, taking and relaying messages, providing customer service and general administrative and clerical support, preparing correspondence and documents, managing outgoing shipments and mail, accepting deliveries, receiving and sorting mail and deliveries, monitoring and maintaining office equipment and supplies, and tidying and maintaining public areas.



Leasing Systems, Inc.

• Nashville, TN

• Receptionist / Accounts Receivable

  • Aug 2013 - Jan 2014

  My responsibilities consisted of administrative duties such as greeting customers, answering and directing phone calls, sorting mail, organizing the daily bank deposit, updating our company website and monthly pamphlets, communication with banks in the funding of leases, communication with insurance companies in keeping policies covering leased vehicles and equipment current, typing lease agreements and organizing manual and computer files. I also was responsible for such accounting duties as keeping a manual ledger of payments, proofing monthly statements, billing advanced rents and late charges, figuring amortization schedules, creating invoices, and maintaining current records on aged receivables and cash receipts journals. Show less



KinderCare Learning Companies

• United States
• Education Management
• 700 & Above Employee

• Pre-K Teacher

  • Jun 2011 - Mar 2013

  Caring for a group of four year olds and designing curriculum-based lesson plans and learning centers with a large emphasis on family communication. Caring for a group of four year olds and designing curriculum-based lesson plans and learning centers with a large emphasis on family communication.



TGI Fridays

• United States
• Restaurants
• 700 & Above Employee

• Hostess

  • Aug 2010 - Mar 2011

  I greeted customers, cleared and cleaned tables and floors in the dining room, ran food and drinks and kept inventory stocked. I greeted customers, cleared and cleaned tables and floors in the dining room, ran food and drinks and kept inventory stocked.



Rafferty's Inc.

• Restaurants
• 100 - 200 Employee

• Waitress

  • Feb 2009 - Jun 2010

  I took orders and served food and drinks to customers. I cleared and cleaned tables and floors in the dining area, helped keep the kitchen clean, and did side work such as rotating out glasses, pre-washing dishes and rolling silverware. I took orders and served food and drinks to customers. I cleared and cleaned tables and floors in the dining area, helped keep the kitchen clean, and did side work such as rotating out glasses, pre-washing dishes and rolling silverware.