Experience

1health

• United States
• Software Development
• 1 - 100 Employee

• Sr. RFP and Customer accounts manager

  • Apr 2021 - Present



TACKK property investments

• CEO

  • Feb 2011 - Present

  Started and grew a successful real estate investment company and brand. Facilitate the buying and selling process of all transactions. Create and grow a personal database of potential clients. Analyzed all properties and determined risk score. Negotiated contract deals, secured financial resources, source, and monitor all third parties.• Growth of $750K+ over first year target of $250K. Over saw acquisitions, leases, and sales of over 19 properties• Create and grow a personal database of potential clients to over 271 leads• Facilitate the buying and selling process to over 28 real estate transactions• Forecasted strategic advisement plan through subject matter expert analysis, on target to improve 20% YOY• Established brand strategy and marketing campaign, utilizing social media, guest blogging, and affiliates to grow awareness and build brand loyalty; currently have over 18k followers across all social media platforms• Raised 12k during the company’s holiday giving campaign for their own Blessings box by striking upauthentic conversations with community groups to share key messaging and cultivate support



Quest Diagnostics

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Contract Account Manager

  • Jun 2017 - Apr 2021

  Serve as the leader for all clients in Health and Wellness new business accounts, onboarding and managing 2500+ accounts a year. Guided and prepared sales leaders in correct contracting processes. *Respond to all proposals for business and showcase strengths and wellness offerings through presentations*Maintained over $38mill of client accounts revenue for the Health and Wellness customers*Composed training and processes for cross functional teams of over 30+ stakeholders*Followed and tracked trends in Healthcare to expand wellness offerings to fit client needs adding 15+ new services*Promoted within 12 months due to strong performance and organizational impact (one year ahead of schedule)

• Manager, Customer Success

  • Jun 2013 - May 2017

  Critically evaluated client needs of 1500+ accounts, from implementation through entire lifecycle. Developed VOC to translate customer needs into specific use case projects. Enforced project deadlines and aided in validating system designs.*Analyzed data from 25000 monthly active users and used outputs to guide marketing and product strategies; improved average app engagement time by 2x, 30% decrease in drop off rate*Decreased uninstall rate by 40% by introducing an interactive tutorial at app launch*Acquired 50+ accounts by addressing client needs and grievances with current program offerings*Retained $500K+ in revenues from 100+ clients by addressing product shortfalls and customer frustration

• Billing and client care coordinator

  • Jul 2011 - Jun 2013

  Acted as a liaison between patients and insurance companies, supporting 250+ industry clients and 500+ patients. Billed insurance and researched / addressed complex issues. Taught employees on changes in industry process and emerging regulations.• Billed and posted $10M+ in claims while maintaining 100% customer satisfaction; zero complaints from contracted clients or customer complaints during entire time in positions• Recaptured nearly $400K a year by identifying and correcting improper protocol for billing specific insurance • Sustained 12 yearly interactions with finance counterparts, project management, accounts receivable, and senior management concerning issue evaluation, identification, and resolution



Quest Diagnostics Healthcare IT Solutions (formerly MedPlus)

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• President, Health Quest

  • Jun 2011 - Apr 2021

  Initiated the growth of the company’s wellness program to create company wide focus groups. Lead the process to determine population risk and identify programs that will improve population health. *Established baseline metrics for incentive rewards using proven methodologies.*Increased participation in the company’s key employee wellness program, Blue Print for Wellness and Vitality, 30% through employee outreach and training*Improved the employee health population by 18% through consultative outreach with targeted offerings. *Coordinated a team of four developers and two designers to implement and launch online marketplace that connects employees with wellness programs, within 6 months*Identified steps to reduce insurance rates by 10% through employee health program; resulted in $75k in cost savings for the business unit

• President, Quest Cares

  • Jun 2011 - Apr 2020

  Launched division of the company’s charitable program. Triggered buy-in from executive leaders and recruite and directed a new team of over 50 regional employees. Strategize, coordinate, and manage high profile fundraising events for the non-profits focused on building awareness about employees giving back*Led 7 corporate charity events in 2015. Cultivated outstanding volunteer support and employee engagement, resulting in $5,500 in donations, 100 blood donors, holiday gifts for 250+ kids, and winter coats for 35 families*Grew the regional Quest Cares team to 200+ core members and broadened participation in events 300%*Chaired a 10-member cross-functional (engineering, product, sales, support) team and coordinated with five business partners towards the successful launch of an internal employee charitable giving website*Raised 120k during the company’s holiday giving campaign for St. Jude Children’s Research Hospital by striking up authentic conversations with employees to share key messaging and cultivate support



Jones New York

• Apparel & Fashion
• 700 & Above Employee

• Assistant Manager

  • May 2008 - Jul 2011