Experience

Canberra Institute of Technology

• Australia
• Higher Education
• 400 - 500 Employee

• Trainer and Assessor in Human Resources, Business and Leadership

  • Dec 2021 - Present



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Human Resources Manager

  • Apr 2018 - Jan 2022

  Business HR partner to support the NCCC & the Crowne Plaza Canberra. Focusing on: Talent attraction & acquisition Identifying and retaining talent Acceleration and developing talent Increasing Employee Brand with local and interstate job providers and education facilities Work force planning and managing payroll in line with business needs Managing of Risk and OH&S as well as being the return to work coordinator Creation of Lean in Circle across both business units Business HR partner to support the NCCC & the Crowne Plaza Canberra. Focusing on: Talent attraction & acquisition Identifying and retaining talent Acceleration and developing talent Increasing Employee Brand with local and interstate job providers and education facilities Work force planning and managing payroll in line with business needs Managing of Risk and OH&S as well as being the return to work coordinator Creation of Lean in Circle across both business units



National Convention Centre Canberra (NCCC)

• Australia
• Events Services
• 1 - 100 Employee

• Director of Sales

  • May 2016 - Apr 2018

  Actively pursue opportunities to grow the sales base, creating an ongoing pipeline and successfully shift business from the competition through active engagement with the customer. Attend & promote offers through trade shows and sales visits. Regularly review activity reports of Sales personnel to ensure targets and sales objective are being met. Support sales initiatives for the NCCC with site inspections, client entertainment, familiarisation and other events that form part of the sales and marketing and revenue plan. Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Director Human Resources New Zealand

  • Jan 2016 - May 2016

  Director Human Resources, New Zealand ( maternity leave contract) Reporting to Director of Human Resources Australasia & Japan & Area General Manager Responsible for driving the people agenda at Crowne Plaza Auckland and overseeing the delivery of HR services to the New Zealand portfolio. Co-ordinating the employment life cycle programs and HR activities, leading, coaching and mentoring HR teams within the New Zealand hotels and providing HR business partner support to Area Operations Leaders within the portfolio Show less

• Director Quality & Continuous Improvement Australasia

  • 2006 - Dec 2015

  • Advises Australasia Management Team on Guest Satisfaction and Brand compliance issues, surfacing priorities and recommends solutions• Represents IHG Australasia in the global AMEA region for Quality & Continuous Improvement• Responsible for the training and hotel implementation of the customer feedback system in IHG Australasia properties to provide factual basis for hotel operators to prioritize Continuous Improvement activities.• Identifies opportunities for business excellence (Best Practice), using IHG proven process improvement tools, develops methods for prioritizing projects and leads the execution of agreed practices across the Australasia hotel portfolio to ensure these are “institutionalized” as the way we work. Identifies and researches relevant best practices within IHG as well other industries relevant to our core and supporting business processes. Co-ordinates project implementations - developing pilot implementation plans followed by detailed training and rollout plans to ensure smooth adoption of new systems, procedures or programs.• In partnership with the Brand, Risk, and Quality Auditors, assists with the Australasia Hotel Compliance of the IHG Quality Hotel Evaluations that measure hotel compliance to IHG’s Fire Life Safety, Design and Brand Standards. Ensure that the Hotels develop a management action plan to rectify any non compliance in a timely manner, and that the Hotels fulfil contractual obligations to Risk Management, Legal Brands and Design & Engineering during the life of the license• Provides training for process engineering (TQM) solutions for hotel operations in Australasia. This includes the development of various learning systems, training and toolkits for hotel management to apply on operational problems. TQM projects impact one or a combination of business performance metrics including guest satisfaction, employee engagement, revenue generation or expense reduction Show less



Crowne Plaza® Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Assistant Food & Beverage Manager

  • Oct 2002 - Jun 2006

  • Setting Budgets and achieving—excelling results• Increasing customer satisfaction• Staff recruitment, succession planning, creative competency checklists for all levels of staff.• Wage cost, expense control across 4 Departments.• Implementation of training programs in line with staff growth- knowledge requirements• Increasing sales through creative menu design, presentation, and effective pricing• Selected as Manager to create and launch Australia Wide Food & Beverage Standards for Tableware across IHG Brands• Selected by Regional Food & Beverage Director to help drive, create and implement project work on Crowne Plaza Standards, such as “Meet & Eat”, “Body & Soul” In Room Dining Concept• Selected as one of 6 Food & Beverage managers to spend one week at the Adelaide Wineries to ascertain the skills, to teach staff the History of Wine Making and the art behind wine appreciation. Show less

• Conference Sales & Events Manager

  • Feb 2000 - Oct 2002

  • Build team work between operational and sales team, to achieve seamless communication and sales targets• Creation of new sales kits, menu & product offerings • Increase sales targets to reach and exceed Budget• Build and maintain relationships with Professional Conference Organisers and local suppliers• Create & maintain service standards in operation and sales teams• Grow revenue streams through utilising other Hotel Departments



All Seasons Premier Menzies Hotel

• Sydney, Australia

• Conference and Events Manager

  • 1998 - 2000



The Regent Hotel Sydeny

• Sydney, Australia

• Banquet Supervisor

  • 1990 - 1995

  • Ensure the delivery of seamless events to the clients. • Maintain and develop event standards through consistent training of employees • Control of stock, hardware and wage costs • Incorporate maintenance program across all function rooms and hardware • Hiring of all staff and development plans • Update of all function & event material • Create Banquet Operating Procedures • Control breakages & wage costs • Rostering • Manage and conduct performance reviews • Budgets for staffing levels and wage cost targets • Conduct fortnightly team meetings and designated trainers meetings • Working overseas, multi lingual guests and staff Show less



Bellevue Palace Bern Switzerland

• Food and beverage attendant

  • Feb 1993 - Oct 1993