Vice President, Anti-Fraud

• Jul 2022 - Present

Vice President, Client Solutions and Head of Innovation

• 2015 - Jul 2022

Hannover Re creates value through reinsurance. It is the third-largest reinsurer in the world and transacts in all lines of property & casualty and life and life & health reinsurance. Present on all continents, Hannover Re opened its Canada Life & Health Branch in 2015. A key member of senior leadership team responsible for building Hannover Re’s life and health business in Canada. Deliver this mandate by fostering relationships and brand, generating innovative digital solutions for clients and ensuring the Branch’s operational and regulatory areas meet client expectations and internal standards. Thought leader and industry speaker.

AVP New Business Vitality/New Business, Customer Experience

• 2014 - 2015

Manulife is a leading Canada-based financial services group that helps people achieve their dreams and aspirations, by putting customers’ needs first and providing them with the right advice and solutions. Responsible for the strategic definition/execution of Manulife’s New Business Operations in Canada. Lead of team of 250+ and multi-million dollar operating budget. Championed a comprehensive plan to revitalize the end-customer journey through digitalization. Initiated customer-centric culture to deepen customer loyalty and improve staff engagement. Mobilized partners to support the revitalization strategy in their service offering.

AVP Business Planning and Major Initiatives

• 2013 - May 2014

Affinity Markets provides life, health, travel and creditor insurance to over 200 associations, financial institutions and other specialty groups across Canada. Member of Affinity Markets Leadership team; led a high performing team charged with strategic/business planning, executive communications/events and major business unit initiatives including integration activities.

Chief Underwriter Affinity Markets

• 2012 - 2013

Accountable for the integrity of Affinity Markets’ underwriting risk selection. Seconded to facilitate the acquisition of a leading distributor of mortgage creditor insurance. Led a cross-functional team of executives through due diligence, bid proposal and signing/close of multi-million dollar deal.

Director New Business and Underwriting

• 2009 - 2012

Provided strategic direction, operational management and leadership to 90+ staff. Guided the team through a significant system implementation and service recovery, improving KPIs by 40%, restoring key customer relationships and doubling employee satisfaction. Awarded the Stars of Excellence, one of Manulife's top highest employee honours.