Experience

Sunnies Face

• Philippines
• Cosmetics
• 1 - 100 Employee

• Community Engagement Officer

  • Feb 2021 - Present

  • Attends to and resolves customers' inquires/concerns through collaborating with teams and utilizing third-party software solutions • Ensures a 20-minute or less first response rate on different platforms such as Zendesk (based on a 2022 one-week data) • Maintained a 24 hour issue resolution time median for the year 2021 • Achieved a 90% purchase rate during the implemented broadcast messages for marketing campaigns last 2022 • Created and organized customer service process management flow for a new platform last 2022 (Sunnies Face website) Show less



House of Representatives- Philippines

• Philippines
• Legislative Offices
• 200 - 300 Employee

• Social Media Consultant

  • Oct 2022 - Dec 2022

  • Managed a political party account, Partido Reporma, with 19,000+ followers on Facebook • Strategized social media content for the 2025 elections • Managed a political party account, Partido Reporma, with 19,000+ followers on Facebook • Strategized social media content for the 2025 elections



Manila's Piyao

• Social Media Manager

  • Oct 2019 - Jan 2021

  • Generated revenue of more than PHP 8M+ through successful marketing campaigns • Increased follower count and engagement by identifying and collaborating with social media personalities • Supervised the team to ensure smooth flow of logistics—from custom orders, packing, shipment, to after sales management • Improved brand and product visibility by organizing and curating product displays in stores; and by identifying and availing prime kiosk placement during an event • Generated revenue of more than PHP 8M+ through successful marketing campaigns • Increased follower count and engagement by identifying and collaborating with social media personalities • Supervised the team to ensure smooth flow of logistics—from custom orders, packing, shipment, to after sales management • Improved brand and product visibility by organizing and curating product displays in stores; and by identifying and availing prime kiosk placement during an event



DS Prats Group of Companies

• Social Media Manager

  • Jun 2019 - Oct 2019

  • Managed social media accounts of 5 brands with 63,600+ followers on Instagram and 109,000+ followers on Facebook collectively • Increased community engagement by joining Facebook community groups in relevant industries • Managed social media accounts of 5 brands with 63,600+ followers on Instagram and 109,000+ followers on Facebook collectively • Increased community engagement by joining Facebook community groups in relevant industries



Summit Media (Summit Publishing Co., Inc.)

• Philippines
• Book and Periodical Publishing
• 300 - 400 Employee

• Video Editor

  • 2017 - 2017