Manager Operations

• Sep 2023 - Present

Operations Manager

• Apr 2019 - Aug 2023

IBEX Global Tours is a distinguished full-service tourism enterprise specializing in both B2B and B2C clientele globally. The company offers an extensive array of services, encompassing group tours, tailor-made travel packages, transportation coordination, and lodging reservations, with a commitment to delivering seamless and memorable travel experiences. The organization prioritizes the establishment of enduring client and partner relationships founded on mutual trust and shared achievements. • Cultivated and nurtured relationships with travel agencies, amplifying product visibility and augmenting sales figures. Formed strategic alliances with international vendors and tour operators. • Presented and promoted company offerings to existing and prospective leads, yielding substantial revenue growth. • Managed an extensive database of travel agents, driving channel sales initiatives. • Proactively identified and pursued new sales prospects, employing targeted strategies and securing new customers. • Regularly furnished comprehensive sales reports and updates to senior management. • Spearheaded daily operations, including staff training, budgetary oversight, and global tour management. • Demonstrated exceptional prowess in customer success management, consistently surpassing expectations and enhancing the overall tourism experience. • Successfully managed a clientele exceeding 3,000 high-profile customers across domestic and international markets. • Extensive experience in providing comprehensive visa services, including application preparation, documentation, and submission, resulting in a high success rate for clients. • Orchestrated multiple group tours comprising 50-100 participants to various countries, including Spain, France, Switzerland, Russia, Turkey, and Egypt. Show less

Marketing and Operations Associate

• 2018 - 2019

School of Leadership (SoL) empowers individuals through comprehensive personal, professional, and societal development programs, fostering positive impact within families, organizations, communities, and the broader society, thus contributing to a brighter future. • Formulated and executed dynamic marketing strategies and advertising campaigns, driving substantial participant engagement. • Amplified participation rates and forged synergistic partnerships with organizations for collaborative endeavours. • Oversaw scheduling, administrative functions, and day-to-day operational management. • Played an instrumental role in the successful launch and management of SoL's innovative initiative, 'The Hangout Space.' Effectively managed a spectrum of responsibilities, including event coordination, customer engagement, and meticulous operations and logistics oversight. Show less

Marketing Coordinator

• 2018 - 2018

Spearheaded efforts to enhance traffic and establish strategic business partnerships for advertisements and soft skills programs. Spearheaded efforts to enhance traffic and establish strategic business partnerships for advertisements and soft skills programs.

Marketing Associate

• 2017 - 2018

Akhuwat is a revered non-profit organization dedicated to eradicating poverty in Pakistan through interest-free microfinance, education, healthcare, and other welfare initiatives. • Conducted extensive research to identify potential donors, initiating and nurturing lasting business relationships through diverse communication channels. • Pioneered impactful marketing and outreach strategies, elevating awareness of planned initiatives and fostering heightened donor engagement. • Leveraged advanced CRM software and analytics tools to optimize donor acquisition and retention strategies. Show less

Business Development Intern

• 2017 - 2017

SIT Abroad is a distinguished consultancy and advisory firm, focusing on facilitating international scholarships, training, and internship opportunities for students and professionals. • Conducted comprehensive market research, identifying lucrative business prospects. • Cultivated and maintained robust relationships with existing clients and partners. • Assisted in crafting and implementing effective marketing strategies and campaigns. • Contributed to meetings and presentations with potential clients and partners, showcasing compelling insights. • Produced detailed reports and presentations to inform and align the team with strategic business development initiatives. Show less

Project Coordinator and Production Assistant

• 2015 - 2016

• Played a pivotal role in coordinating and contributing to a range of projects, including those funded by the US Embassy, UNDP, USIP, National police Bureau and public sector NGO’s all focusing on diverse societal themes. • Collaborated in the creation of thought-provoking documentaries, shorts, and mass media campaigns. • Played a pivotal role in coordinating and contributing to a range of projects, including those funded by the US Embassy, UNDP, USIP, National police Bureau and public sector NGO’s all focusing on diverse societal themes. • Collaborated in the creation of thought-provoking documentaries, shorts, and mass media campaigns.

Event Coordinator

• 2015 - 2016

Led logistics oversight for the 4th round of the 60SIFF, spanning 8 cities in Pakistan. Integral in event communications and execution. Led logistics oversight for the 4th round of the 60SIFF, spanning 8 cities in Pakistan. Integral in event communications and execution.

Sales Representative

• 2013 - 2015

Mark International was a reputable hospital garment manufacturing company, specializing in premium hospital gowns, doctor scrubs, and surgical caps. • Expanded client base within the hospital industry, consistently exceeding sales targets. • Skilfully nurtured existing client relationships, driving additional sales. • Successfully marketed products to over 500 customers nationwide, significantly bolstering company growth. Mark International was a reputable hospital garment manufacturing company, specializing in premium hospital gowns, doctor scrubs, and surgical caps. • Expanded client base within the hospital industry, consistently exceeding sales targets. • Skilfully nurtured existing client relationships, driving additional sales. • Successfully marketed products to over 500 customers nationwide, significantly bolstering company growth.