Chief Operations Officer

• Sep 2019 - Present

• Drive performance measures for the operation (including a consideration of efficiency versus effectiveness) using key performance indicators (KPIs) ; • Initiate new product development and implement same when approved by management or Board of Directors; • Establish customer service level standards for customers and adhere to the standards to the possible extent; • Generate performance reports regularly or in adhoc manner to the stakeholders; • Participates actively in the… Show more • Drive performance measures for the operation (including a consideration of efficiency versus effectiveness) using key performance indicators (KPIs) ; • Initiate new product development and implement same when approved by management or Board of Directors; • Establish customer service level standards for customers and adhere to the standards to the possible extent; • Generate performance reports regularly or in adhoc manner to the stakeholders; • Participates actively in the strategic planning process of the Company and provide adequate leadership to staff under the operations; • Ensure that the staff get adequate training and developing for building the human capital of the Company; • Lead the analysis and design of new services before implementation; • Lead the analysis and design of systems for implementation using standard procedures and guidelines; • Ensure that the customer service level is at the required level of standards; Show less • Drive performance measures for the operation (including a consideration of efficiency versus effectiveness) using key performance indicators (KPIs) ; • Initiate new product development and implement same when approved by management or Board of Directors; • Establish customer service level standards for customers and adhere to the standards to the possible extent; • Generate performance reports regularly or in adhoc manner to the stakeholders; • Participates actively in the… Show more • Drive performance measures for the operation (including a consideration of efficiency versus effectiveness) using key performance indicators (KPIs) ; • Initiate new product development and implement same when approved by management or Board of Directors; • Establish customer service level standards for customers and adhere to the standards to the possible extent; • Generate performance reports regularly or in adhoc manner to the stakeholders; • Participates actively in the strategic planning process of the Company and provide adequate leadership to staff under the operations; • Ensure that the staff get adequate training and developing for building the human capital of the Company; • Lead the analysis and design of new services before implementation; • Lead the analysis and design of systems for implementation using standard procedures and guidelines; • Ensure that the customer service level is at the required level of standards; Show less

Director E-Banking Services

• Jan 2017 - Aug 2019

Plan, Manage, supervise, Lead, Oversees electronic banking activities. Develops policies and procedures for electronic banking processes in order to ensure compliance with established standards and regulations. Responsible for the bank's Online, Card banking products and services including outlets (ATMs & POS). Design and implement new on line banking products. Plan, Manage, supervise, Lead, Oversees electronic banking activities. Develops policies and procedures for electronic banking processes in order to ensure compliance with established standards and regulations. Responsible for the bank's Online, Card banking products and services including outlets (ATMs & POS). Design and implement new on line banking products.

Manager, Technical Team (E-Payment)

• Oct 2012 - Jan 2017

• Managing Card Payment related Projects. • Managing ATM and POS Deployment Projects. • Ensure efficient ATM & POS support. • Ensure 24/7 Card Payment switch Availability. • Leading and Coordination of the E-payment Technical support Team. • Assist Team Leaders with card banking related project implementation challenges. • Responsible for the smooth operations of ATM and POS service including the Switch (24x7). • Responsible for preparation of Technical report, vendor… Show more • Managing Card Payment related Projects. • Managing ATM and POS Deployment Projects. • Ensure efficient ATM & POS support. • Ensure 24/7 Card Payment switch Availability. • Leading and Coordination of the E-payment Technical support Team. • Assist Team Leaders with card banking related project implementation challenges. • Responsible for the smooth operations of ATM and POS service including the Switch (24x7). • Responsible for preparation of Technical report, vendor communication, plan, track and monitor progress, provide business and pre/post implementations recommendations. • Support the ATM Team leader on coordinating and installation of new ATM or replacement of ATMs as agreed in the strategy document. Arrange relocation/move of obsolete ATMs to warehouse with due care and protection. • Analyzing the recurring issues on ATMs and providing the recurring issue reports to the higher management, Providing the root cause report for the ATMs which are below corporate uptime, and Keep track for all the FLM and SLM to analyze the total breakdowns on each ATM and finding measures to maximize ATM Uptime. • Ensure both the Payment switch and Payment channels(including ATMs and POSs) remain compliant to current Accessibility standards - provide input to the evolution of existing standards

Technical Support Officer (E-payment)

• Jul 2011 - Oct 2012

Card Banking System Administration, ATM Support and Maintenance, ATM Configuration and inspection, Participate in card Banking related Projects.

Program Management Officer

• May 2009 - Jul 2011

ICT Expert

• Mar 2007 - May 2009