Caitlyn McHale Herzog
Lead Communications Coordinator at Odysseys Unlimited- Claim this Profile
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Topline Score
Bio
Credentials
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History Teacher (8-12)
Massachusetts Department of Elementary & Secondary EducationMay, 2017- Nov, 2024 -
SEI Teacher
Massachusetts Department of Elementary & Secondary EducationMay, 2017- Nov, 2024
Experience
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Odysseys Unlimited
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United States
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Hospitality
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1 - 100 Employee
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Lead Communications Coordinator
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Mar 2022 - Present
• Serves as a role model and resource for Guest Communications Coordinators by being a subject matter expert on departmental and company processes, guidelines and procedures• Handles escalated guest situations as needed; demonstrates ability to problem solve and takes appropriate action to reach resolutions• Processes individual travel services/special requests including customized services for guests on back-to-back tours• Provides training and on-going support for new hires, including review of written communications, double jacking and side by side coaching, as well as maintaining reference materials and procedure documents Show less
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Guest Communications Coordinator
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Jun 2019 - Mar 2022
• Created customized, professional responses to post-tour letters and evaluations that appropriately address specific issues • Researched and created written pre-departure guest communications for tour changes, visa updates, major world events, etc. • Delivered superior customer service through written and verbal communications in a professional, knowledgeable and timely manner • Acted as liaison between Odysseys Unlimited and current visa service provider; was a resource for colleagues and guests with relation to complicated visa items Show less
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Guest Services Assistant
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Jan 2019 - Jun 2019
- Organized and accurately maintained filing system of confidential information- Updated and maintained reservation and guest information including Passport information, International Visa requirements, etc- Communicated with guests by email, letter and telephone- Organized and responded appropriately to Tour Member Evaluations
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KIPP Academy
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Lynn, Massachusetts, United States
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Social Studies Teaching Fellow
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Jul 2017 - Jun 2018
- Taught 2-4 5th grade Social Studies classes to about 120 students - Developed rigorous lesson plans to facilitate group learning and encourage a positive learning environment - Co-advised the first Drama Club at KIPP Academy Lynn and produced a musical with a cast of 50 5th-8th graders - Taught 2-4 5th grade Social Studies classes to about 120 students - Developed rigorous lesson plans to facilitate group learning and encourage a positive learning environment - Co-advised the first Drama Club at KIPP Academy Lynn and produced a musical with a cast of 50 5th-8th graders
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High School Social Studies Student Teacher
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Jan 2017 - May 2017
- Created detailed lesson plans for Modern World History and Modern US History classes from new curriculums - Conducted small group and individual classroom activities with students based on differentiated learning needs to ensure all students were learning at full potential - Created detailed lesson plans for Modern World History and Modern US History classes from new curriculums - Conducted small group and individual classroom activities with students based on differentiated learning needs to ensure all students were learning at full potential
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Stonehill College
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Higher Education
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400 - 500 Employee
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Student Ambassador/Tour Guide
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Jul 2016 - May 2017
- Presented to students and families during General Information Sessions - Interviewed prospective students and kept records to be used for admissions decisions - Provided detailed information about academic and student life on walking tours - Answered student and family questions on many open house panels representing the Admissions, History and Education Departments - Presented to students and families during General Information Sessions - Interviewed prospective students and kept records to be used for admissions decisions - Provided detailed information about academic and student life on walking tours - Answered student and family questions on many open house panels representing the Admissions, History and Education Departments
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Stonehill College Theatre Department
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Easton, MA
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Assistant Administrative
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Jan 2014 - Dec 2016
-Performed tasks such as organizing materials, research and contacting professionals -Managed actors, professionals and contractors during the production process -Performed tasks such as organizing materials, research and contacting professionals -Managed actors, professionals and contractors during the production process
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Education
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2013 - 2017
Stonehill College
Bachelor's degree, History -
2015 - 2015
National University of Ireland, Galway
Study Abroad, History
Community
