Walter Poole
Information Technology Manager at Gas South District (formerly Infinite Energy Center)- Claim this Profile
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Bio
Credentials
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ITIL Foundations
-Aug, 2014- Nov, 2024 -
ADTRAN VILT ATSP (Adtran Support Professional for Virtual Wireless LAN)
-Sep, 2013- Nov, 2024
Experience
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Gas South District
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United States
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Events Services
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1 - 100 Employee
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Information Technology Manager
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Sep 2008 - Present
Oversee and maintain the Network (including wireless) and Computer infrastructure of the Gwinnett Center. Controls Computer and Cell phone inventory, the CCTV system, Digital Menu boards, Digital Signage, Copiers and Printers. Also responsible for setup and testing of network connections for clients and patrons. Oversee and maintain the Network (including wireless) and Computer infrastructure of the Gwinnett Center. Controls Computer and Cell phone inventory, the CCTV system, Digital Menu boards, Digital Signage, Copiers and Printers. Also responsible for setup and testing of network connections for clients and patrons.
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Product Management Analyst Level III
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Jul 2006 - Aug 2008
I provided 3rd level support for end users with complex data devices. Devices include iPhones, Blackberry’s Palm Treo’s etc. I became an expert in locating information for devices in the Cingular database as well as via the Internet. Liaison with phone manufactures to troubleshoot new issues then make the findings available to the rest of the group and eventually get them in the database for the entire company and end-users to have access to the fix. I provided 3rd level support for end users with complex data devices. Devices include iPhones, Blackberry’s Palm Treo’s etc. I became an expert in locating information for devices in the Cingular database as well as via the Internet. Liaison with phone manufactures to troubleshoot new issues then make the findings available to the rest of the group and eventually get them in the database for the entire company and end-users to have access to the fix.
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UHS Pruitt Corp
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United States
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Pharmaceutical Manufacturing
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1 - 100 Employee
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Desktop Support Technician / Jr. Network Administrator
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Jun 2003 - Jul 2006
Provided Technical Desktop support for a remote campus 75 miles away from the main corporate location. Provided network support, telephony support and PC support to over 100 employees at one location housed in three buildings. Expert in Office 2003, Exchange, Active Directory, Citrix and various hardware such as Laptops, printers, desktops, Blackberries and PDA’s. Setup and provided troubleshooting for Network running Dell Gigabit switches, Fiber runs and Cat 5. Provided Technical Desktop support for a remote campus 75 miles away from the main corporate location. Provided network support, telephony support and PC support to over 100 employees at one location housed in three buildings. Expert in Office 2003, Exchange, Active Directory, Citrix and various hardware such as Laptops, printers, desktops, Blackberries and PDA’s. Setup and provided troubleshooting for Network running Dell Gigabit switches, Fiber runs and Cat 5.
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Desktop Support Technician / Web Site Administrator
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Mar 2002 - Jun 2003
As a Contractor I was responsible for the daily operation and support of the computers and photography equipment. I expanded as the web designer and graphic artist and network admin. Created a small database to track photographers and events they shot. As a Contractor I was responsible for the daily operation and support of the computers and photography equipment. I expanded as the web designer and graphic artist and network admin. Created a small database to track photographers and events they shot.
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Desktop Support Technician
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Jan 2002 - Jun 2003
While working for Insight Global as a Contractor, I was stationed at different companies throughout Atlanta, such as Siemens, Home Depot and Choice Point. I provided the installation and update PKI Encryption Keys, telephone and Desktop support as well as some SMS / remote support. I converted all users over to Active Directory at the Choice Point location. Working as a contractor gave me a lot of exposure in a short period of time. While working for Insight Global as a Contractor, I was stationed at different companies throughout Atlanta, such as Siemens, Home Depot and Choice Point. I provided the installation and update PKI Encryption Keys, telephone and Desktop support as well as some SMS / remote support. I converted all users over to Active Directory at the Choice Point location. Working as a contractor gave me a lot of exposure in a short period of time.
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Systems Analyst for Cingular / Intranet Designer
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Aug 1999 - Jun 2001
I was the Subject Matter Expert (SME) for the Cingular Retail Application Support Group. Responsible for training and support of first level Systems Analysts and maintaining training documents to aid new employees transitioning to the role of Systems Analyst. Tested, trained and rolled out the Kiosk still in use in Cingular stores today. Ran various SQL queries to translate logs and aide stores reconcile their records at the end of the day. I was the Subject Matter Expert (SME) for the Cingular Retail Application Support Group. Responsible for training and support of first level Systems Analysts and maintaining training documents to aid new employees transitioning to the role of Systems Analyst. Tested, trained and rolled out the Kiosk still in use in Cingular stores today. Ran various SQL queries to translate logs and aide stores reconcile their records at the end of the day.
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Level II Helpdesk
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Jul 1997 - Aug 1999
I provided level II helpdesk support for MCI Employees out in the field using Think Pad notebooks. I won several awards for outstanding customer service to employees and to customers. I provided level II helpdesk support for MCI Employees out in the field using Think Pad notebooks. I won several awards for outstanding customer service to employees and to customers.
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QA/ Installer
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Jun 1996 - Jul 1997
I traveled Australia installing ADFIT software and providing training to various Fitness Centers on the use of the software packages. I tested various aspects of the software and wrote the Help Menu’s for the program. I traveled Australia installing ADFIT software and providing training to various Fitness Centers on the use of the software packages. I tested various aspects of the software and wrote the Help Menu’s for the program.
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Aerospace Ground Equipment Mechanic
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Mar 1987 - Oct 1991
Acquired an immense amount of leadership skills while in the Air Force. As a result, I was promoted 6 months early to an NCO and selected for various high profile assignments. I was also a member of the Base Honor Guard and served in Desert Shield and Desert Storm. As an Aerospace Ground Equipment Mechanic I learned how to work under pressure, flexibility, dexterity, integrity and honor. Acquired an immense amount of leadership skills while in the Air Force. As a result, I was promoted 6 months early to an NCO and selected for various high profile assignments. I was also a member of the Base Honor Guard and served in Desert Shield and Desert Storm. As an Aerospace Ground Equipment Mechanic I learned how to work under pressure, flexibility, dexterity, integrity and honor.
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Education
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1987 - 1991
University of Maryland
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