IT Technician

• Nov 2022 - Present

Information Technology Help Desk Technician

• Sep 2021 - Nov 2022

• Maintained all IT equipment, systems and software for North Carolina and remote locations. • Adapted to learn a variety of systems, which enabled me to provide excellent written and verbal customer service and solutions in an agile environment. • Employed a consulting approach to customers when diagnosing and solving both simple and complex technical issues. • Tailored a customized support experience based off of end users’ technical proficiency. • Maintained all IT equipment, systems and software for North Carolina and remote locations. • Adapted to learn a variety of systems, which enabled me to provide excellent written and verbal customer service and solutions in an agile environment. • Employed a consulting approach to customers when diagnosing and solving both simple and complex technical issues. • Tailored a customized support experience based off of end users’ technical proficiency.

IT Project

• Jan 2020 - May 2020

● Communicated regularly with a client in order to discuss their needs and relay project updates. ● Designed and implemented a SQL database that was web accessible and capable of retaining customer order information. ● Drafted 6 webpage layouts that were designed to increase our clients web traffic. ● Communicated regularly with a client in order to discuss their needs and relay project updates. ● Designed and implemented a SQL database that was web accessible and capable of retaining customer order information. ● Drafted 6 webpage layouts that were designed to increase our clients web traffic.

Team Member

• May 2019 - Aug 2019

Summer Camp Head Counselor

• Jun 2018 - Aug 2018

● Managed, trained and mentored nine staff members over 11 weeks that helped lead them in becoming more successful employees. ● Enforced program policies by supporting rigid guidelines that produced a safe and orderly summer camp experience for all age groups. ● Maintained regular communication to directors regarding projects and concerns to ensure overall success within programs. ● Managed, trained and mentored nine staff members over 11 weeks that helped lead them in becoming more successful employees. ● Enforced program policies by supporting rigid guidelines that produced a safe and orderly summer camp experience for all age groups. ● Maintained regular communication to directors regarding projects and concerns to ensure overall success within programs.