Manager Data Management

• Feb 2021 - Present

Database Administrator Team Lead

• Mar 2020 - Feb 2021

Database Administrator

• Jan 2016 - Mar 2020

Jr. Database Administrator

• Dec 2013 - Jan 2016

Application Software Support Specialist

• Feb 2008 - Dec 2013

Maintain integrity and performance of Open Solutions Products (TCCUS, IMC, cView) for all partner Credit UnionsPerform Upgrades and Validate Installations and Software Updates against Test EnvironmentsCreate installation plans for Production InstallationsManage and Perform Installations to Production Environment SoftwareCreate\Update User and Maintenance documentationCreate custom SQL scripts to resolve database data issues Worked on team to successfully convert 4 Credit Unions to OSI’s TCCUS DNA 2.1.1 EnvironmentSuccessfully updated and maintain 4 Credit Union cView (Marketing) and 2 Credit Union IMC (Interaction Management) Environments3 Time Open Technology Solutions MVP of the Month.

Resident Assistant

• Oct 2006 - Oct 2007

Performed monthly inspections of all housing units to insure proper upkeep and maintenance of housing units.Mediated and resolved differences between residents.Reported and oversaw that maintenance issues were reported to office. Maintained communication with housing director, reporting unit/resident issues. Performed monthly inspections of all housing units to insure proper upkeep and maintenance of housing units.Mediated and resolved differences between residents.Reported and oversaw that maintenance issues were reported to office. Maintained communication with housing director, reporting unit/resident issues.

Electronics Lab Intern

• Jun 2004 - Oct 2007

Created application images based on instructors’ requests at the beginning of each term on server.Ghosted images from server to 80+ individual lab PC’s.Assisted with student and faculty inquires and issues, such as router defects, cabling issues, and hardware issues.Performed equipment maintenance and upgrades, including changing and/or replacing NIC cards, video cards, hard-drives, optical drives, and software applications. Maintained lab test equipment, including Oscilloscopes, Digital Multimeters, Signal Generators, and Power Supplies.Maintained lab equipment by keeping accurate inventory of cables, external hard-drives, Optical drives, motherboards, RAM, PLC’s, Oscilloscopes, Digital Multimeters, Signal Generators, and Power Supplies.

HP Sales Representative

• Apr 2006 - Apr 2007

Conducted training on HP products and sales strategies of retail employees.Insure product display functionality and presentation of products at retail locations according to store regulations.Reported sales information and store functionality to corporate office. Maintained and distributed promotional and maintenance merchandise.Performed sales and informed customers of products at local retail stores.Discussed and resolved customer technical issues. Conducted training on HP products and sales strategies of retail employees.Insure product display functionality and presentation of products at retail locations according to store regulations.Reported sales information and store functionality to corporate office. Maintained and distributed promotional and maintenance merchandise.Performed sales and informed customers of products at local retail stores.Discussed and resolved customer technical issues.

Sales Representative

• Sep 2003 - Apr 2006

Performed sales of computer, home theater, home appliance, car audio, and entertainment products.Oversaw store readiness by insuring cleanliness, product placement, and product functionality. Helped lead sales team to produce a profitable department.Managed scheduling of 15+ employees, managed department labor budget.Trained new employees in product knowledge, sales strategies, store polices, and use of store equipment.Performed in-store troubleshooting of issues related to computers, local-area networks, and home theater installations for consumers and small businesses.Performed in-store and on-location installation, upgrades, and maintenance of computers, printers, home theater equipment, and local-area networks for consumers and small businesses.