Experience

Redland City Council

• Australia
• Government Administration
• 300 - 400 Employee

• Business Performance & Reporting Officer

  • Jun 2021 - Present

  - Support the ongoing business improvement of the Integrated Customer Service Centre (ICCC) to meet customer expectations and performance targets.- Provide various Council business units with statistical reports which reflect trends, conduct regular trend analysis and provide key recommendations to management.

• Customer Service Consultant

  • Jul 2020 - Present

  - Provide a high level of customer service for the community by effectively managing customer enquiries, service requests and transactions via telephone, email and in-person interactions.



enso media

• Australia
• Advertising Services

• Business Development Manager

  • Dec 2018 - Present

  - Research personalised, industry specific proposals aimed at extracting optimal performance for clients, which are then presented to business owners and managers. - Prospect new sales opportunities while managing existing business partnerships to ensure the continuation and enhancement of client services. - Implement and manage targeted online advertising campaigns on behalf of clients. - Research personalised, industry specific proposals aimed at extracting optimal performance for clients, which are then presented to business owners and managers. - Prospect new sales opportunities while managing existing business partnerships to ensure the continuation and enhancement of client services. - Implement and manage targeted online advertising campaigns on behalf of clients.



Queensland Cricket

• Australia
• Spectator Sports
• 100 - 200 Employee

• Performance Analyst - Volunteer

  • Nov 2019 - Present

  - Coded QLD Fire and Queensland Academy of Sport (QAS) matches using the Cricket Analyst sports analysis system, collecting ball-by-ball data and match vision. - Setup recording equipment required to capture match events and player data. - Assisted the QLD Cricket High Performance Analyst to construct player specific video, and data opposition previews to be presented at the pre-match team meeting. - Coded QLD Fire and Queensland Academy of Sport (QAS) matches using the Cricket Analyst sports analysis system, collecting ball-by-ball data and match vision. - Setup recording equipment required to capture match events and player data. - Assisted the QLD Cricket High Performance Analyst to construct player specific video, and data opposition previews to be presented at the pre-match team meeting.



What The Kids Say

• Travel Arrangements

• Founder

  • Jul 2017 - Apr 2020

  What The Kids Say is a data company, collecting information about the recreational habits of teenagers through an app which allows users to submit reviews and ratings of places they have been and things they have done. WTKS also helps users discover top rated places nearby, or where you are going. What The Kids Say is a data company, collecting information about the recreational habits of teenagers through an app which allows users to submit reviews and ratings of places they have been and things they have done. WTKS also helps users discover top rated places nearby, or where you are going.



SportCast

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Senior Quantitative Analyst

  • Dec 2014 - Oct 2017

  - Conducted industry analysis of new partnership opportunities and presented them to senior management. - Analysed and actioned investment opportunities on behalf of the company. - Responsible for the analysis and evaluation of statistical databases to establish patterns and trends to improve automated software solutions to enhance staff efficiency for business partners. - Conducted industry analysis of new partnership opportunities and presented them to senior management. - Analysed and actioned investment opportunities on behalf of the company. - Responsible for the analysis and evaluation of statistical databases to establish patterns and trends to improve automated software solutions to enhance staff efficiency for business partners.



Tatts Group

• Australia
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Digital Strategy Manager

  • Nov 2013 - Dec 2014

  - Responsible for the development and implementation of the strategic vision for the digital channels within the wagering division. - Established partnerships with external service providers and managed those relationships to oversee the integration and maintenance of their products within the business unit’s systems. - Presented recommendations to the executive team based on industry analysis.

• Online Content Manager

  • Apr 2011 - Nov 2013

  - Established and implemented a dynamic content strategy within the newly formed online division to drive engagement, revenue and cross-promotion of Tatts Group’s wagering and lotteries divisions.- Collaborated with external parties to improve the quality of editorial, audio and visual content on owned digital platforms.



Sky Betting & Gaming

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Product Manager

  • Jan 2010 - Mar 2011

  - Managed the Skybet Cricket product looking after product development, market analysis and staffing- Established and maintained working relationships with Sporting Life and Sky Sports media agencies to maximise the marketing and promotion of our product- Established a relationship with an external service provider to enhance the companies product offering

• Sports Supervisor

  • Mar 2009 - Jan 2010

  - Ensured Skybet’s daily product service and coverage met customer expectations in the dynamic sports betting space through the management of processes to ensure business objectives were met.- Provided pricing for both pre-match and live betting markets for all international and domestic cricket matches across a variety of markets.

• Odds Compiler

  • Jan 2007 - Mar 2009

  - Provided pricing for both pre-match and live betting markets for all international and domestic cricket matches across a variety of markets- Maintained and analysed an extensive set of statistical databases to ensure accurate pricing for cricket betting markets