Joy Hernandez - SHRM-CP

Senior Human Resources Manager at Tetakawi (formerly The Offshore Group)
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Contact Information
us****@****om
(386) 825-5501
Location
Tucson, Arizona, United States, US
Languages
  • Spanish Professional working proficiency
  • German Elementary proficiency
Skills

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Isaac Pineda

It was simply amazing working with Joy, her positive attitude and eagerness to help made her standout from the crowd. It was refreshing to have a professional that kept a high standard of integrity and motivated others to do the same. Joy connects with people and makes a clear effort to understand needs of others and demonstrates empathy when needed. Any company that has Joy will benefit from her intelligent ideas for grow and employee retention. Anyone that get the opportunity to work with Joy will learn the true meaning of teamwork. Having Joy here at VXI was a blessing, I look forward to the day I can work with Joy once more.

Keith Jeffery

I had the pleasure of working with Joy while I was in transition in regards to my employment. I was shopping my own resume until I found joy and purchased one of her packages for resume and social media updates. We met at Applebee's and got the ball rolling. Joy jumped right in and started to suggest certain changes that would make my resume more attractive. I went from no jobs to two jobs in two weeks. Joy help me with my consulting company as well and I continue to reap the benefits. I landed a position for more money as well as increased my visibility with K. Jeffery Consulting L.L.C. By far the best money I've ever spent, thank you Joy Hernandez.

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Credentials

  • SHRM - Certified Professional (SHRM-CP)
    SHRM
    Jul, 2020
    - Nov, 2024
  • Human Resource Development - Undergraduate Level
    Colorado Technical University
    Sep, 2009
    - Nov, 2024
  • Project Planning - Undergraduate Level
    Colorado Technical University
    Aug, 2009
    - Nov, 2024
  • Business Fundamentals - Undergraduate Level
    Colorado Technical University
    Jul, 2009
    - Nov, 2024
  • Professional Communication - Undergrad Level
    Colorado Technical University
    Nov, 2008
    - Nov, 2024
  • Substitute Teaching Certificate
    State of Arizona
    Dec, 2013
    - Nov, 2024
  • Fingerprint Clearance
    State of Arizona
    Oct, 2013
    - Nov, 2024
  • CPR/AED: Adult, Child, Infant + Standard First Aid (BLS)
    American CPR Care Association
    Aug, 2017
    - Nov, 2024

Experience

  • Tetakawi (formerly The Offshore Group)
    • United States
    • International Trade and Development
    • 1 - 100 Employee
    • Senior Human Resources Manager
      • Sep 2017 - Present

      Directing all aspects of the Human Resources for this amazing company and its subsidiaries in both the U.S. and Mexico. Responsible for overseeing an HR team of 3, Talent Acquisition, and the HR needs of all other operations personnel. Maintaining compliance with all governing authorities including FLSB, EEOC, OSHA, and USCIS. Driving continuous improvement initiatives such as implementing various pieces of technology for employee self-service for payroll, benefits, and tax withholdings, and… Show more Directing all aspects of the Human Resources for this amazing company and its subsidiaries in both the U.S. and Mexico. Responsible for overseeing an HR team of 3, Talent Acquisition, and the HR needs of all other operations personnel. Maintaining compliance with all governing authorities including FLSB, EEOC, OSHA, and USCIS. Driving continuous improvement initiatives such as implementing various pieces of technology for employee self-service for payroll, benefits, and tax withholdings, and e-filing of employee files. Coordinating and conducting management training to ensure leadership maintains all of the necessary knowledge, skills, and abilities to be the best leaders they can be. KEY ACCOMPLISHMENTS: 1. Implemented electronic fillable documents with e-signature capability within just 6 months. 2. Rolled out complaint hotline and case management system to allow for anonymous reporting. 3. Introduced the staff to the employee self-service capabilities of the existing payroll system. 4. Invested in e-filing system to reduce the paper filing in the HR department and allow HR ease of access to employee files when working remotely. 5. Trained Managers on how to prevent harassment, discrimination, and retaliation in the workplace. 6. Developed policies, forms, procedures, and self-screening system for the COVID-19 pandemic. Show less Directing all aspects of the Human Resources for this amazing company and its subsidiaries in both the U.S. and Mexico. Responsible for overseeing an HR team of 3, Talent Acquisition, and the HR needs of all other operations personnel. Maintaining compliance with all governing authorities including FLSB, EEOC, OSHA, and USCIS. Driving continuous improvement initiatives such as implementing various pieces of technology for employee self-service for payroll, benefits, and tax withholdings, and… Show more Directing all aspects of the Human Resources for this amazing company and its subsidiaries in both the U.S. and Mexico. Responsible for overseeing an HR team of 3, Talent Acquisition, and the HR needs of all other operations personnel. Maintaining compliance with all governing authorities including FLSB, EEOC, OSHA, and USCIS. Driving continuous improvement initiatives such as implementing various pieces of technology for employee self-service for payroll, benefits, and tax withholdings, and e-filing of employee files. Coordinating and conducting management training to ensure leadership maintains all of the necessary knowledge, skills, and abilities to be the best leaders they can be. KEY ACCOMPLISHMENTS: 1. Implemented electronic fillable documents with e-signature capability within just 6 months. 2. Rolled out complaint hotline and case management system to allow for anonymous reporting. 3. Introduced the staff to the employee self-service capabilities of the existing payroll system. 4. Invested in e-filing system to reduce the paper filing in the HR department and allow HR ease of access to employee files when working remotely. 5. Trained Managers on how to prevent harassment, discrimination, and retaliation in the workplace. 6. Developed policies, forms, procedures, and self-screening system for the COVID-19 pandemic. Show less

  • Juice Plus
    • United Kingdom
    • Wellness and Fitness Services
    • 700 & Above Employee
    • Health & Wellness Consultant
      • May 2017 - Present

      WHAT IS JUICE PLUS+® ? Next Best Thing To Fruits and Vegetables Juice Plus+ products are made from the juice powder concentrates and oils from more than 40 different fruits, vegetables and grains. While Juice Plus+ isn’t a substitute for eating fruits and vegetables, our whole food-based products support a healthy diet by offering a much wider variety of naturally occurring vitamins, along with antioxidants and phytonutrients found in fruits and vegetables. Every Juice Plus+ product is… Show more WHAT IS JUICE PLUS+® ? Next Best Thing To Fruits and Vegetables Juice Plus+ products are made from the juice powder concentrates and oils from more than 40 different fruits, vegetables and grains. While Juice Plus+ isn’t a substitute for eating fruits and vegetables, our whole food-based products support a healthy diet by offering a much wider variety of naturally occurring vitamins, along with antioxidants and phytonutrients found in fruits and vegetables. Every Juice Plus+ product is made from quality ingredients grown farm fresh, providing the natural nutrients your body needs. Show less WHAT IS JUICE PLUS+® ? Next Best Thing To Fruits and Vegetables Juice Plus+ products are made from the juice powder concentrates and oils from more than 40 different fruits, vegetables and grains. While Juice Plus+ isn’t a substitute for eating fruits and vegetables, our whole food-based products support a healthy diet by offering a much wider variety of naturally occurring vitamins, along with antioxidants and phytonutrients found in fruits and vegetables. Every Juice Plus+ product is… Show more WHAT IS JUICE PLUS+® ? Next Best Thing To Fruits and Vegetables Juice Plus+ products are made from the juice powder concentrates and oils from more than 40 different fruits, vegetables and grains. While Juice Plus+ isn’t a substitute for eating fruits and vegetables, our whole food-based products support a healthy diet by offering a much wider variety of naturally occurring vitamins, along with antioxidants and phytonutrients found in fruits and vegetables. Every Juice Plus+ product is made from quality ingredients grown farm fresh, providing the natural nutrients your body needs. Show less

  • HR Joy
    • United States
    • Human Resources Services
    • Human Resources Consultant
      • Jan 2016 - Present

      HR directives and management for all types and sizes of companies. Analysis, management, recommendations, and implementations of the following; HRIS, ATS, Benefits, On-Boarding portals, Payroll systems. Worker's Compensation insurance management, document development & retention, process improvement, legal and PCI compliance, etc. Management of all on-boarding, orientation, worker's compensation, paid time off management, benefits administration, employment verification, unemployment… Show more HR directives and management for all types and sizes of companies. Analysis, management, recommendations, and implementations of the following; HRIS, ATS, Benefits, On-Boarding portals, Payroll systems. Worker's Compensation insurance management, document development & retention, process improvement, legal and PCI compliance, etc. Management of all on-boarding, orientation, worker's compensation, paid time off management, benefits administration, employment verification, unemployment claims/appeals/hearings, employee and management coaching/counseling, personnel file management in a paperless environment. EEOC compliance and Consent Decree management and recommendations. Prevention Training (Harassment, Discrimination, Bullying, Retaliation, Injuries) HR JOY also provides professional resume writing services and career coaching for individuals. Key Accomplishments 1. Designed a company website for the company to make it more marketable and profitable. 2. Increased revenues by 88% over a span of 3 months through aggressive marketing and business development. Show less HR directives and management for all types and sizes of companies. Analysis, management, recommendations, and implementations of the following; HRIS, ATS, Benefits, On-Boarding portals, Payroll systems. Worker's Compensation insurance management, document development & retention, process improvement, legal and PCI compliance, etc. Management of all on-boarding, orientation, worker's compensation, paid time off management, benefits administration, employment verification, unemployment… Show more HR directives and management for all types and sizes of companies. Analysis, management, recommendations, and implementations of the following; HRIS, ATS, Benefits, On-Boarding portals, Payroll systems. Worker's Compensation insurance management, document development & retention, process improvement, legal and PCI compliance, etc. Management of all on-boarding, orientation, worker's compensation, paid time off management, benefits administration, employment verification, unemployment claims/appeals/hearings, employee and management coaching/counseling, personnel file management in a paperless environment. EEOC compliance and Consent Decree management and recommendations. Prevention Training (Harassment, Discrimination, Bullying, Retaliation, Injuries) HR JOY also provides professional resume writing services and career coaching for individuals. Key Accomplishments 1. Designed a company website for the company to make it more marketable and profitable. 2. Increased revenues by 88% over a span of 3 months through aggressive marketing and business development. Show less

  • PEERS
    • Tucson, Arizona Area
    • Speaker and Alumni Representative
      • Jan 2016 - Dec 2017

      Professional Career group helping to develop professionals and allowing them a place to connect and network with one another. The best way to describe it is "Iron sharpening iron". Currently serving on the Alumni Counsel of PEERS. Professional Career group helping to develop professionals and allowing them a place to connect and network with one another. The best way to describe it is "Iron sharpening iron". Currently serving on the Alumni Counsel of PEERS.

  • VXI Global Solutions, LLC
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Senior Manager Human Resources
      • Mar 2016 - May 2017

      Management of all aspects of the Human Resources for a 700+ and growing BPO site. Responsible for overseeing HR, Talent Acquisition, and the HR needs of all other operations personnel. Ensuring compliance with FLSB, EEOC, OSHA, and PCI. Maintaining proper facilities management, as well as employee and client relations. Driving continuous improvement initiatives such as implementing employee self-service of tax withholdings, direct deposit entry, EEO-1 self-identification, electronic i-9s, and… Show more Management of all aspects of the Human Resources for a 700+ and growing BPO site. Responsible for overseeing HR, Talent Acquisition, and the HR needs of all other operations personnel. Ensuring compliance with FLSB, EEOC, OSHA, and PCI. Maintaining proper facilities management, as well as employee and client relations. Driving continuous improvement initiatives such as implementing employee self-service of tax withholdings, direct deposit entry, EEO-1 self-identification, electronic i-9s, and e-verify. Conducting necessary trainings and investigations to prevent harassment, discrimination, and retaliation in the workplace. KEY ACCOMPLISHMENTS: 1. Grew HR department in Tucson from 0 to 3 in just 2 months. 2. Grew Talent Acquisition team in Tucson from 1 to 4 in just 3 months. 3. Grew the Tucson site from 250 employees to over 800 employees in just 6 months. 4. Successfully launched and ramped up 3 new lines of business. 5. Trained over 200 Associates and Managers on how to prevent harassment, discrimination, and retaliation in the workplace, while implementing this training as a regular part of new hire orientation. 6. Successfully built-out an impromptu temporary space for the 3 new lines of business while starting construction on a permanent space, expanding our Tucson campus from 1 building to 2. 7. Brought the Tucson site into compliance by implementing e-Verify. 8. Increased the VXI footprint in Tucson through various methods of marketing, including (billboards, radio ads, press releases, career fairs, and social media postings). Show less Management of all aspects of the Human Resources for a 700+ and growing BPO site. Responsible for overseeing HR, Talent Acquisition, and the HR needs of all other operations personnel. Ensuring compliance with FLSB, EEOC, OSHA, and PCI. Maintaining proper facilities management, as well as employee and client relations. Driving continuous improvement initiatives such as implementing employee self-service of tax withholdings, direct deposit entry, EEO-1 self-identification, electronic i-9s, and… Show more Management of all aspects of the Human Resources for a 700+ and growing BPO site. Responsible for overseeing HR, Talent Acquisition, and the HR needs of all other operations personnel. Ensuring compliance with FLSB, EEOC, OSHA, and PCI. Maintaining proper facilities management, as well as employee and client relations. Driving continuous improvement initiatives such as implementing employee self-service of tax withholdings, direct deposit entry, EEO-1 self-identification, electronic i-9s, and e-verify. Conducting necessary trainings and investigations to prevent harassment, discrimination, and retaliation in the workplace. KEY ACCOMPLISHMENTS: 1. Grew HR department in Tucson from 0 to 3 in just 2 months. 2. Grew Talent Acquisition team in Tucson from 1 to 4 in just 3 months. 3. Grew the Tucson site from 250 employees to over 800 employees in just 6 months. 4. Successfully launched and ramped up 3 new lines of business. 5. Trained over 200 Associates and Managers on how to prevent harassment, discrimination, and retaliation in the workplace, while implementing this training as a regular part of new hire orientation. 6. Successfully built-out an impromptu temporary space for the 3 new lines of business while starting construction on a permanent space, expanding our Tucson campus from 1 building to 2. 7. Brought the Tucson site into compliance by implementing e-Verify. 8. Increased the VXI footprint in Tucson through various methods of marketing, including (billboards, radio ads, press releases, career fairs, and social media postings). Show less

  • BroadPath
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • HR Manager
      • Mar 2014 - Jan 2016

      Corporate HR directives for rapidly growing Healthcare call center and claims project staffing agency (400+ employees), also known as a B.P.O. (Business Process Outsource). HRIS management and analysis, Benefits negotiation and implementation, applicant tracking, insurance maintenance (WC, UI, and SDI), Document development & retention, Process development and improvement, legal compliance (licensure, CMS, OIG, SAM.gov), etc. Development of electronic on-boarding process and management of all… Show more Corporate HR directives for rapidly growing Healthcare call center and claims project staffing agency (400+ employees), also known as a B.P.O. (Business Process Outsource). HRIS management and analysis, Benefits negotiation and implementation, applicant tracking, insurance maintenance (WC, UI, and SDI), Document development & retention, Process development and improvement, legal compliance (licensure, CMS, OIG, SAM.gov), etc. Development of electronic on-boarding process and management of all on-boarding, orientation, worker's compensation, paid time off management, benefits administration, employment verification, unemployment claims/appeals/hearings, employee and management coaching/counseling, personnel file management in a paperless environment. Show less Corporate HR directives for rapidly growing Healthcare call center and claims project staffing agency (400+ employees), also known as a B.P.O. (Business Process Outsource). HRIS management and analysis, Benefits negotiation and implementation, applicant tracking, insurance maintenance (WC, UI, and SDI), Document development & retention, Process development and improvement, legal compliance (licensure, CMS, OIG, SAM.gov), etc. Development of electronic on-boarding process and management of all… Show more Corporate HR directives for rapidly growing Healthcare call center and claims project staffing agency (400+ employees), also known as a B.P.O. (Business Process Outsource). HRIS management and analysis, Benefits negotiation and implementation, applicant tracking, insurance maintenance (WC, UI, and SDI), Document development & retention, Process development and improvement, legal compliance (licensure, CMS, OIG, SAM.gov), etc. Development of electronic on-boarding process and management of all on-boarding, orientation, worker's compensation, paid time off management, benefits administration, employment verification, unemployment claims/appeals/hearings, employee and management coaching/counseling, personnel file management in a paperless environment. Show less

  • Seasons Hospice & Palliative Care
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • HR Generalist-IL
      • Jan 2013 - Sep 2013

      Managed all general HR initiatives for the IL chapter (400+ employees) of the 4th largest Hospice in the nation. Conducted all onboarding (via Taleo, HireRight, PayCom, Valcom, Checkster, and Auto-bene). Presented monthly orientation for all new hires. Processed and followed up on workers compensation claims and FMLA. Coached/Counseled employees and supervisors. Managed personnel files. Managed random state audits of personnel files. Maintained legal compliance of annual labor law postings in… Show more Managed all general HR initiatives for the IL chapter (400+ employees) of the 4th largest Hospice in the nation. Conducted all onboarding (via Taleo, HireRight, PayCom, Valcom, Checkster, and Auto-bene). Presented monthly orientation for all new hires. Processed and followed up on workers compensation claims and FMLA. Coached/Counseled employees and supervisors. Managed personnel files. Managed random state audits of personnel files. Maintained legal compliance of annual labor law postings in the various IL facilities (6 facilities in all) and ensured all required employee licenses, TB testing, and continuing education were maintained. Show less Managed all general HR initiatives for the IL chapter (400+ employees) of the 4th largest Hospice in the nation. Conducted all onboarding (via Taleo, HireRight, PayCom, Valcom, Checkster, and Auto-bene). Presented monthly orientation for all new hires. Processed and followed up on workers compensation claims and FMLA. Coached/Counseled employees and supervisors. Managed personnel files. Managed random state audits of personnel files. Maintained legal compliance of annual labor law postings in… Show more Managed all general HR initiatives for the IL chapter (400+ employees) of the 4th largest Hospice in the nation. Conducted all onboarding (via Taleo, HireRight, PayCom, Valcom, Checkster, and Auto-bene). Presented monthly orientation for all new hires. Processed and followed up on workers compensation claims and FMLA. Coached/Counseled employees and supervisors. Managed personnel files. Managed random state audits of personnel files. Maintained legal compliance of annual labor law postings in the various IL facilities (6 facilities in all) and ensured all required employee licenses, TB testing, and continuing education were maintained. Show less

  • VANTAGE Electrical Group®
    • Wholesale
    • 1 - 100 Employee
    • HR Manager
      • Apr 2000 - Jan 2013

      Managed all aspects of Human Resources for rapidly growing commercial electrical distributor (40+ corporate employees). Recruited new employees for various departments. Conducted on-boarding via owning companies Rexel Inc. and Crescent Electric, and orientation of all new hires. Coached and counseled all employees, supervisors, and senior management. Maintained labor law posting compliance. Managed all leaves of absence including FMLA. Managed personnel files. Developed policies, procedures… Show more Managed all aspects of Human Resources for rapidly growing commercial electrical distributor (40+ corporate employees). Recruited new employees for various departments. Conducted on-boarding via owning companies Rexel Inc. and Crescent Electric, and orientation of all new hires. Coached and counseled all employees, supervisors, and senior management. Maintained labor law posting compliance. Managed all leaves of absence including FMLA. Managed personnel files. Developed policies, procedures, and protocols. Managed training initiatives for all staff. Managed overall office (supply orders, luncheons, meetings, visitors/guests, equipment, etc). Worked closely with inside and outside counsel on EEOC compliance. Show less Managed all aspects of Human Resources for rapidly growing commercial electrical distributor (40+ corporate employees). Recruited new employees for various departments. Conducted on-boarding via owning companies Rexel Inc. and Crescent Electric, and orientation of all new hires. Coached and counseled all employees, supervisors, and senior management. Maintained labor law posting compliance. Managed all leaves of absence including FMLA. Managed personnel files. Developed policies, procedures… Show more Managed all aspects of Human Resources for rapidly growing commercial electrical distributor (40+ corporate employees). Recruited new employees for various departments. Conducted on-boarding via owning companies Rexel Inc. and Crescent Electric, and orientation of all new hires. Coached and counseled all employees, supervisors, and senior management. Maintained labor law posting compliance. Managed all leaves of absence including FMLA. Managed personnel files. Developed policies, procedures, and protocols. Managed training initiatives for all staff. Managed overall office (supply orders, luncheons, meetings, visitors/guests, equipment, etc). Worked closely with inside and outside counsel on EEOC compliance. Show less

  • Fashion Bug
    • Retail
    • 1 - 100 Employee
    • Assistant Manager
      • Apr 1996 - Aug 1998

      Recruiting, Hiring, Opening/Closing Store, Managing Inventory, Merchandising, Scheduling, Coaching/Counseling Recruiting, Hiring, Opening/Closing Store, Managing Inventory, Merchandising, Scheduling, Coaching/Counseling

  • The First National Bank of McHenry
    • United States
    • Banking
    • Teller/Bookkeeper/Proof Operator
      • Mar 1995 - Apr 1996

      Customer service, processing debits and credits, balancing a cash drawer, ATM balancing, auditing, MICR encoding, printing/mailing account statements. Customer service, processing debits and credits, balancing a cash drawer, ATM balancing, auditing, MICR encoding, printing/mailing account statements.

  • Comerica Bank
    • United States
    • Banking
    • 700 & Above Employee
    • Head Teller/Teller Supervisor
      • Jun 1992 - Apr 1995

      Customer service, processing debits and credits, filling and balancing several ATMs (off-site), managing main cash vault, balancing cash drawer, maintaining teller line, auditing teller drawers and main cash vault, checking security film, coaching and counseling tellers. Customer service, processing debits and credits, filling and balancing several ATMs (off-site), managing main cash vault, balancing cash drawer, maintaining teller line, auditing teller drawers and main cash vault, checking security film, coaching and counseling tellers.

Education

  • Colorado Technical University
    Bachelor of Business Administration (BBA), Human Resources Management
    2007 - 2010
  • McHenry County College
    1994 - 1995

Community

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