Eduardo Alvarez

Systems Analyst at SAGIN, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Chicago Area
Skills

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Bio

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Credentials

  • Section 609 MVAC Technician Certification
    Mainstream Engineering Corporation

Experience

  • SAGIN, LLC
    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Systems Analyst
      • Jun 2022 - Present

      • Working as part of a team to provide technical support to assigned clients, both remote and on-site. • Troubleshooting of IT related problems from software to hardware. • Network level technical support: WAN and LAN connectivity, routers, firewalls, and security • Imaging, configuring, and deploying devices along with Asset Database management. • Implementation, maintenance, and administration of Office 365/Azure and Google Workspace environments. • Logging and tracking of incidents and requests from identification to resolution via Freshservice. • Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix. • Technical writing and system documentation maintenance for end users, along with creation of Knowledge Base articles for IT colleagues. • Communication with clients regarding incident progress, notification of impending changes, and planned downtime. Show less

  • Freelance Computer Repair
    • Greater Chicago Area
    • Freelance Computer Technician
      • Jun 2012 - Present

      • Resolving malfunctioning machines and repairing as needed • Consultation on computer related purchases • Completed software and hardware installation for clients • Establishing customer relations with clients using interpersonal skills • Specializing in PC maintenance, Custom Built PC’s, Data Recovery, and Home Networking • Resolving malfunctioning machines and repairing as needed • Consultation on computer related purchases • Completed software and hardware installation for clients • Establishing customer relations with clients using interpersonal skills • Specializing in PC maintenance, Custom Built PC’s, Data Recovery, and Home Networking

  • Preferred Hotels & Resorts
    • United States
    • Hospitality
    • 200 - 300 Employee
    • Support Technician II
      • May 2019 - Aug 2020

      • Acknowledge receipt of end user problems sent for IT Support and follow up with users to ensure both ‘customer satisfaction’ and SLA’s have been met • Manage & support Laptops, Desktops, WiFi\LAN connections, printers, phones, and faxes. • Support for Apple IOS and Android mobile devices • Answer user inquiries regarding computer software or hardware operation to resolve problems • Provide Citrix server and end user support • Resolve problems by working directly with end users either at their desk or, for remote users, via remote access to observe their actions and take control of their computer to resolve the issue. • Conduct complex troubleshooting of IT environments including operating system, networks, applications and hardware • Set up new equipment and perform minor repairs to hardware or software • Document all trouble tickets accurately; note remedial actions taken • Manage handoff of ticket queue to and from US team. • Update training materials and procedures and train users in the proper use of hardware or software • Install and configure IT hardware, software, and peripheral components • Load and verify correct operation of software and OS packages (imaging) • Provide on-call support • Conduct computer system asset tracking and inventory Show less

  • Monterrey Security
    • United States
    • Events Services
    • 300 - 400 Employee
    • Event Security Officer
      • Jul 2016 - Sep 2019

      • Maintains safe and secure environments by patrolling premises and monitoring personnel. • Securing premises by inspecting buildings, and access points. • Maintains safe and secure environments by patrolling premises and monitoring personnel. • Securing premises by inspecting buildings, and access points.

  • AMC Theatres
    • Entertainment Providers
    • 700 & Above Employee
    • Film Crew
      • Nov 2015 - Aug 2016

      • Provided Customer Service • Interaction with Radiant POS Software • Provided Customer Service • Interaction with Radiant POS Software

  • MainGate Inc.
    • United States
    • Retail
    • 1 - 100 Employee
    • NFL Draft Retail Associate
      • Apr 2015 - May 2015

      • Providing customer assistance • Demonstration of Product Knowledge • Providing customer assistance • Demonstration of Product Knowledge

  • Promotional Network Manager
    • YouTube
    • Luminant Dubstep
      • Jun 2013 - Jan 2015

      • Created Opportunities for brand exposure and collaborations • Social Media Management / Engagement • Researched Audience Development • Created Licensing Agreements • Merchandise Distribution • Website Management • Event Organization • Created Opportunities for brand exposure and collaborations • Social Media Management / Engagement • Researched Audience Development • Created Licensing Agreements • Merchandise Distribution • Website Management • Event Organization

Education

  • Robert Morris University - Illinois
    Computer Network Systems - Management / Business Administration, Information Technology
    2016 -
  • Roosevelt University
    Business Administration and Management, Information Technology
    2014 - 2016
  • Lyons Township High School
    2010 - 2014

Community

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