Experience

Tropical Nut and Fruit Inc.

• Food and Beverage Manufacturing
• 1 - 100 Employee

• Sr. Systems Administrator

  • Nov 2014 - Present

  • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. • Develop and maintain installation and configuration procedures. • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. • Repair and recover from hardware or software failures. Coordinate and communicate with impacted locations and/or departments. • Responsible for sourcing, testing and recommending new technologies to increase productivity. • Provide Tier I-III/other support per request from various constituencies. Investigate and troubleshoot issues. • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. • Create, change, and delete user accounts per request. • Development of reports, warehouse labels and barcode labels using Labelviewer and Clairicom software. • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Show less



Heritage Home Group, LLC

• United States
• Furniture and Home Furnishings Manufacturing
• 400 - 500 Employee

• Lead Retail Systems Analyst

  • Feb 2008 - Feb 2014

  • Help develop new point of sale system for all Corporate owned retail locations, create documentation, train users and lead deployment team. • Maintain Point of Sale software for retail locations including software and hardware upgrades. • Develop new procedures and policies for retail operations based on ITIL standards. • Responsible for all IT related issues for retail locations. New location setup from wiring to systems install and training. • Responsible for sourcing, testing and recommending new technologies to increase productivity and profits. • Deploy and maintain computer systems, servers, routers, switches and access points at all locations. • Maintain MS Terminal Servers • Travel to retail locations for break fix, upgrades, installations, maintenance, new location setup and user training. • Development and documentation for new POS system for all Furniture Brands retail locations. • Create and deploy new scheduled tasks, batch files and backups for systems. Show less



HDM

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director of Retail Technology

  • Feb 2006 - Feb 2008