System Administrator

• Sep 2020 - Present

Network Administrator

• Nov 2019 - Sep 2020

Manage network systems - including SonicPoint wireless, Cisco Unified call systems, and Meraki switches.

Help Desk Technician

• Nov 2017 - Nov 2019

Sr. Customer Support Technician

• Apr 2017 - Nov 2017

Hired with BJC Healthcare – shared services delivery group - to the 1RAD support center for Radiology at Washington University. This team supports all Radiology for the Washington University physicians and BJC staff. We work directly with Staff/Physicians to achieve the best patient care. The support center handles 100+ calls/day and triages each call – escalating to the next level if needed. We monitor the main ticketing system for issues assigned by other service desks/teams and escalate. Work in an on-call rotation for 24 hour support. Key Achievements: • Authored numerous level 1 KBAs to resolve recurring production problems. • Work in team collaboration to provide best service support center can provide through workflore-design and process management. Show less

Technical Support Specialist

• Mar 2014 - Apr 2017

Hired with Riverside Healthcare coming from an education IT support background. This team supports a staff of 3,000+ and 30+ locations throughout region – while also working directly with other IS teams within department including network, IS security, and systems. Started working at the helpdesk answering average 65 daily calls and quickly moved to field tech spot as my customer service was recognized with every call. Work closely with Senior management, all the way down to the Kitchen Cook. Installed, maintained, and repaired all hardware for the organization. Worked in on-call rotation for 24 hour support coverage. Key Achievements: • Recognized for outstanding quality of customer service with numerous customer-support awards and personal commendation from management • Scheduled and organized $1.5m hardware rollout for new EPIC systems EMR – this project was rollout out over 9 month span • Recruited to join LEAN process team to help cut-down of job wastes in organization. Show less

Technology Assistant

• Jul 2007 - Mar 2014

Returned from college program with anticipation of potential job at former High School. When hired, this formed a 2 man team at high school district with 300+ employees and over 1,000 devices. We supported all aspects of the technology for the district – including all AV equipment. Within 3 years, district received $1.2m grant all for technology; this included 1,173 netbook computers, smart boards, projectors, wireless, and new networking while we still maintained staff of 2 men. Key Achievements: • Remained up-to-date on the latest technologies and solutions applicable to company products, as we support many different aspects of technology. • Created multiple types of databases for District to move archaic files in to modern technology. Provided means to search and report on. • Setup, Installed, and maintained district helpdesk system as there was no previous system in place. Created workflows and reports to meet the needs of our department. • Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers, wireless, and firewalls. Show less

Ride Operator - College Program

• Jan 2006 - Jun 2006

Took opportunity through local community college to be part of Walt Disney World casting. This was paid internship for semester, with housing provided by college program. Was select few out of thousands of applications enrolled in college through hiring process. Furthermore was selected as a ride operator – which only select few get hired as. Worked at Disney’s EPCOT future world attractions – including land boat ride, Test Track, Mission Space, and Living with the Seas. Key Achievements: • Worked with a daily guest population of about 30,000. • Worked closely with Guest Service Manager and attraction coordinators. • Learned the “Disney” concept of retail communications. Show less

O/S/R

• Jun 2003 - Dec 2005

Outside Yard/Shipping/Receiving Licensed forklift operator Licensed order selector operator Outside Yard/Shipping/Receiving Licensed forklift operator Licensed order selector operator