Experience

Luna Bakery & Cafe

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Front of House

  • Apr 2022 - Present

  Luna Bakery & Cafe shares the experience of real food, scratch pastry and local coffee in a cozy space where delighting our guests is our top priority. In 2011 we opened our first location in Cleveland Heights and grew very quickly. We opened our 2nd location in Moreland Hills in 2018 and recently opened a production facility in Cleveland in 2021.Front of House duties include being trained as a clerk, barista, and runner.Responsibilities:- Provide amazing customer service to guests- Problem solver with strong communication skills- Ability to multi-task in a fast-paced environment- Responsible for the quality assurance of savory food and pastries- Commitment to maintaining the high quality standards of the cafe



Park Place Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Development Associate

  • Dec 2020 - Jun 2021

  Since 1991, Park Place Technologies has provided a cost-effective service-first alternative to post-warranty maintenance for storage, server and networking hardware. Supporting more than 55,000 data centers in over 150 countries around the world, we consistently deliver an exceptional customer experience, superior service and an operational advantage to businesses ranging from government, higher education and healthcare institutions to cloud service providers, SMB and Fortune 500 companies.- Engaged and built rapport with new clients to acquire sales through cold-calling - Utilized CRM and additional software to generate leads for Account Managers- Coordinated and participated in client-facing conference calls, weekly team meetings and various learning development sessions- Provided excellent customer service to maintain positive business and customer relationships- Assisted Account Managers and other sales staff; effectively communicate with team members- Used Teams for communication and Microsoft Dynamics 365 for customer engagement



H&M

• Belgium
• Construction

• Sales Advisor

  • Oct 2019 - Jul 2020

  H&M’s company values include being one team, believing in each other, entrepreneurial spirit, making cost-conscious decisions, constant improvement, being open-minded and straight forward, and to keep it simple.Truck:• Unload totes of clothing and accessories from replenishment trucks• Sort garments correctly with appropriate hangers through garment care using BETSSZ (button, edging, tying, sizing, stickers, and zipping) at a specific price point and other guidelinesFitting Rooms:• Give customers a tag with the number of items they have• Walk through of fitting rooms to make sure rooms are free of garments and hangers, and clean for the next customer• Take clothes customers don’t want, sort clothes by department, and garment care• If asked, give fashion adviceRegister:• Ring customers out when finished with shopping• Disassemble garments, fold, and place items in appropriate sized bag• Perform in-store and online returns• Update inventory• Make tags for garments with missing tags, add RFID stickers, garment care• Clear return closet for appropriate sorting so garments can be placed back on the sales floor• Ask/inform customers about Loyalty Membership and recycling initiativeGeneral:• Greet customers, give assistance at their choice• Offer a shopping bag if they are holding 3 or more items of clothing• Run racks of clothing during free time (return items to appropriate places in the store)• Refold clothing on tables and make A-areas presentable



Syracuse University

• United States
• Higher Education
• 700 & Above Employee

• Undergraduate Researcher

  • Oct 2016 - May 2017

  Korol/Gold Lab:Attempts to understand neural mechanisms of learning and memory, focusing on how changes in cell signaling and metabolic state influence neural components. Particular emphasis on neurochemical and hormonal regulation to understand cognitive aging under healthy and pathological conditions.A Case for 'Metamodulation' Through Physical and Cognitive ActivityLearning and memory enhancements following physical activity. We have new results showing cognitive activity enhances subsequent cognitive function in a manner similar to physical activity. Our data point to the role of cell signaling pathways involving BDNF and modulation of neuronal and glial metabolism in metamodulation.Opposing Actions of EstrogensIn rodents, we found that estrogens act at different brain sites to enhance or impair some cognitive functions. Rats select different strategies for solving tasks depending on circulating estrogen levels during estrous cycle. A current project examines how activation of traditional and novel ER subtypes regulate different types of learning and memory.Paradoxical Memory Improvements in Parkinson’s Disease (PD)Aims to identify pre-motor stages of PD by cognitive phenotyping and examine accompanying metabolic and cell biological changes. We use 2 rodent models of PD to examine changes in brain and behavior that may precede massive degeneration in dopamine system, providing an early diagnostic tool that would allow the development of interventions that could prevent or attenuate progression.A Synaptic Model of PTSDExamines synaptic models of memory and forgetting across the lifespan. Using standard neurophysiological models of long-term potentiation (LTP) and long-term depression (LTD) of synaptic strength, our lab tests the possibility that forgetting reflects an active mechanism involving synaptic plasticity modulated by hormonal state.Approaches and methods: Westerns, immunocytochemistry, ELISAs, RIAs, HPLC for signal transduction molecules.