Experience

ZFX

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Infrastructure Support Engineer

  • Dec 2022 - Present



Speech Technology Center

• Russian Federation
• Software Development
• 200 - 300 Employee

• Software Engineer

  • May 2019 - Nov 2022

  Started career at the company as a TechSupport engineer in November 2016. In 2 years been promoted to Software Engineer.- Implementation of software based on microservice architecture, both in Windows andRHEL-Based OS - call recording and speech analytics systems, chatbots, voice assistants, ASR and TTS systems.- Works a lot with next software and technologies: MS SQL, Ansible, Apache Solr, RabbitMQ, Grafana, Zabbix, Nginx, Apache tomcat, Gitlab, Docker, Bash, Powershell, Python, MongoDB, PostgreSQL, Atlassian Jira, ConfluenceMain achievements:- Developed integration scripts with MSSQL+PowerShell+Python for receiving and processing data from customers information systems;- Set up and maintain Zabbix templates for Call Recording and speech analytics system;- Optimized Ansible playbook for SolrCloud+Zookeeper cluster installation;- Participated in business trips for software implementation: Saudi Arabia, UAE, and Kazakhstan;- Participated in Gitex 2021 as an engineer maintaining SpeechPro software and stand;Main responsibilities:- Solving tasks coming from project managers, maintaining a knowledge base inconfluence;- Projects support from the beginning to the transfer to technical support;- Planning and sizing server capacities for projects, documenting information about projects in Confluence, preparing projects schemes in Visual Studio;- Implementation of improvements and integrations with customers information systems using MSSQL,Powershell, Python;- Installing and configuring monitoring systems on customer sites (Zabbix, Grafana, ELK);- Preparation, configuration, and maintenance of test environments and stands for the needs of analysts and developers;- Automation of software deployment using Ansible;- Product trainings for customers;- Preparation and maintenance of stands for international exhibitions. Show less

• Technical Support Engineer

  • Nov 2016 - May 2019

  Working as TechSupport Engineer on the 2d line:- Solving issues coming from customers using products based on Windows;- Maintaining a knowledge base inconfluence;- Night duty (zabbix, receiving calls, solving critical problems in customers infrastructure);- Providing support with call recording hardware on customers sites;- Log analysis, traffic dump analysis, catching errors with MS SQL Profiler, contacting developers for found bugs and errors;Been promoted to middle support engineer after 1 and a half year of work:Working as Middle TechSupport Engineer on the 2d line only for customers with a technical support contract- Solving issues coming from customers using products based on Windows and RHEL-based OS- competencies in all company software products, universal engineer capable to solve all types of tasks in tickets coming to support;- Night duty- Automating simple tasks with bash and PowerShell;- Fixing errors in MS SQL stored procedures;- Preparing and configuring VMWare Hypervisors for department needs.- OnBoarding of new engineers; Show less



Dvijenie

• St Petersburg, St Petersburg City, Russia

• Technical Support Engineer

  • Dec 2015 - Nov 2016

  Working at Service Desk on the 2d line of Technical Support. Providing Technical Support for over 2000 users locally and remotely. My responsibility as a support engineer includes: -Installing operating systems; -Creating accounts in AD, MS Exchange; -Setting up user PCs (preparing workplaces, installing software, troubleshooting); -Setting up and configuring the peripherals; -Installation of network communications, servers, and other network devices. Working at Service Desk on the 2d line of Technical Support. Providing Technical Support for over 2000 users locally and remotely. My responsibility as a support engineer includes: -Installing operating systems; -Creating accounts in AD, MS Exchange; -Setting up user PCs (preparing workplaces, installing software, troubleshooting); -Setting up and configuring the peripherals; -Installation of network communications, servers, and other network devices.



ArbatSpa

• Moscow City, Russia

• Junior System Administrator

  • Sep 2014 - Sep 2015

  Junior System Administrator in call-center (120 users) - Administrating servers (Windows server 2012r2), servicing network and user's PCs; - Administrating the OkTell software and GoIP Gateways; - Providing Technical Support locally and remotely; - Responsible for PC/peripherals purchase; - Troubleshooting. Junior System Administrator in call-center (120 users) - Administrating servers (Windows server 2012r2), servicing network and user's PCs; - Administrating the OkTell software and GoIP Gateways; - Providing Technical Support locally and remotely; - Responsible for PC/peripherals purchase; - Troubleshooting.