• 2021 - Present

- Service Delivery Management for SAP Security Services- Focused to develop relationships with key customers and leverage these during the sales process.- Understand the service needs of our customers and develop successful business strategies- Designing of the entire sales process from the analysis of customer needs to the presentation of a tailor-made solution to the contract negotiation- Responsible for the presentation of the concept as well as for the fine tuning with the Customers and accompany the project to implementation- Manage and monitor costs to achieve cost reductions while creating effective and efficient business solutions to meet the customer requirements- Manage the lifecycle of the sales process, including negotiations, preparing RFP responses, contract and pricing negotiations Show less

• Jun 2020 - Dec 2020

- Service Delivery Management and Quality Assurance for SAP Security Services - The central global contact person for the customer- Service Level & Escalation Management- Customer Engagement Management- Build relationships with appropriate customer resources- Responsible for the fulfillment of all contractual obligations towards the "Customer"- Implementation of the contractually agreed delivery model- SLA-based monitoring, execution and quality of the agreed services to achieve "customer satisfaction"- Ensure time charging and invoicing is accurate and managed effectively. Show less

• Nov 2019 - Jun 2020

SAP Security Expert responsible for the overall architecture, design and approach to SAP security across all SAP systems, including development, implementation, handover and support (full life cycle of project) with direct experience of GRC, IDM, S4 HANA, Fiori, SOX, SoD, ECC, BW, PI, CRM, HR, Portals.Experience creating SAP security concepts in a SAP Fiori, GRC & ECC environments.Excellent hands on working knowledge of all SAP security, basis & abap concepts.SAP Project Proposal's documentation. Show less

SAP Security Architect & Service Delivery Manager

• Jul 2010 - Nov 2019

DXC Technology Contractor - SAP Security Architect - Service Delivery Manager - Master Security Officer - Project Manager Professional (PMP) - GRC Sr Consultant - SAP Security Advisor/Mentor - Team Leader - 40 consultants DXC Technology Contractor - SAP Security Architect - Service Delivery Manager - Master Security Officer - Project Manager Professional (PMP) - GRC Sr Consultant - SAP Security Advisor/Mentor - Team Leader - 40 consultants

Customer Service Manager

• Jun 2009 - Jun 2010

Shore Consulting Group Contractor - Customer Service Delivery Management for SAP Managed Services - SAP Hosting LatAm - Project Management implementations - Responsible for the fulfillment of all contractual obligations towards the SAP customers Shore Consulting Group Contractor - Customer Service Delivery Management for SAP Managed Services - SAP Hosting LatAm - Project Management implementations - Responsible for the fulfillment of all contractual obligations towards the SAP customers

Senior SAP Security Consultant

• Nov 2004 - May 2009

Sinersys, Soluziona & Indra Contractor Project Leader Operations Manager leading a team of 30 consultants Sinersys, Soluziona & Indra Contractor Project Leader Operations Manager leading a team of 30 consultants

SAP Basis Consultant & UNIX Administrator

• 2003 - 2004

Wipro Limited Contractor Customers Televisa, HSBC, Innopack, Afore XXI, Metalsa & URBI Wipro Limited Contractor Customers Televisa, HSBC, Innopack, Afore XXI, Metalsa & URBI

SAP Basis & UNIX Administrator

• 2002 - 2003

SAP Basis & HP-UX Administrator SAP Basis & HP-UX Administrator