Experience

Automated Integration

• United States
• Software Development
• 1 - 100 Employee

• Enterprise Specialist

  • Jan 2016 - Present

  Provide technical and consulting support to 125+ customers on a daily basis. Provide technical and process solutions through email, telephone, and webinar communications. Revise and edit Crystal Report templates. Work with developers to design and implement enhancements and bug fixes to software updates. Develop specifications for enhancements and bug fixes. Produce and update documents, support email, and user guides. Provide technical and consulting support to 125+ customers on a daily basis. Provide technical and process solutions through email, telephone, and webinar communications. Revise and edit Crystal Report templates. Work with developers to design and implement enhancements and bug fixes to software updates. Develop specifications for enhancements and bug fixes. Produce and update documents, support email, and user guides.



IKERD Consulting, LLC

• United States
• Construction
• 1 - 100 Employee

• Financial Analyst

  • May 2012 - Aug 2015

  Manage day to day financial transactions Maintain project database in accounting software Create and deliver client invoices Create and maintain budgets Create daily, weekly, monthly and yearly financial reports Assist in proposal creation Proofread/edit all written documentation for team Create and document operating procedures Assist with business development Manage day to day financial transactions Maintain project database in accounting software Create and deliver client invoices Create and maintain budgets Create daily, weekly, monthly and yearly financial reports Assist in proposal creation Proofread/edit all written documentation for team Create and document operating procedures Assist with business development



American Group Insurance Services, Inc.

• United States
• Insurance

• Business Analyst

  • Mar 2009 - May 2012

  Manage the life cycle of insurance applications from initial submission until final resolution Ensure compliance with insurance carrier procedures QA insurance applications for accuracy Maintain communication with independent agents via telephone and email Coordinate agent contracting with insurance carriers QA agent contracts to comply with carrier requirements Provide communication link between insurance carriers and independent agents Manage the life cycle of insurance applications from initial submission until final resolution Ensure compliance with insurance carrier procedures QA insurance applications for accuracy Maintain communication with independent agents via telephone and email Coordinate agent contracting with insurance carriers QA agent contracts to comply with carrier requirements Provide communication link between insurance carriers and independent agents



Thinlogix Solutions LLC

• Director of Business Operations

  • Jun 2007 - Aug 2008

  Developed and maintained reseller relationships. Create sales quotes for independent resellers Provide telephone sales & 1st tier technical support to independent resellers and end users Office manager/sales support for US office Manage & record office expenses Create policies and procedures Provide documentation support Developed and maintained reseller relationships. Create sales quotes for independent resellers Provide telephone sales & 1st tier technical support to independent resellers and end users Office manager/sales support for US office Manage & record office expenses Create policies and procedures Provide documentation support



Jones Day

• United States
• Law Practice
• 700 & Above Employee

• Project Coordinator

  • 2003 - 2007

  Handled all incoming case-related email/documents. Created a new process for delivering those documents to the appropriate attorneys/legal assistants on case. Managed case calendar for 20+ attorneys. Ensured all court documents and filings were delivered in a clear and timely manner. Handled all incoming case-related email/documents. Created a new process for delivering those documents to the appropriate attorneys/legal assistants on case. Managed case calendar for 20+ attorneys. Ensured all court documents and filings were delivered in a clear and timely manner.



Lucent Technologies

• United States
• Telecommunications
• 200 - 300 Employee

• Technical Writer

  • Jan 1998 - Oct 2002

  Technical writer and documentation support for voice messaging development group. Writing involved creating user guides, specifications, ISO 9000 procedures, etc. Also performed internal audits for ISO 9000 certification. Technical writer and documentation support for voice messaging development group. Writing involved creating user guides, specifications, ISO 9000 procedures, etc. Also performed internal audits for ISO 9000 certification.


DacEasy
• IT Services and IT Consulting
• Technical Writer

  • 1995 - 1997

Lomas Mortgage
• United Kingdom
• Business Supplies & Equipment
• Staff Accountant

  • 1990 - 1993