Lily Zhang
Teacher of English Language at New Oriental Education & Technology Group- Claim this Profile
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Chinese Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Credentials
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Provide First Aid (HLTAID003)
Queensland Government Ambulance ServiceNov, 2014- Nov, 2024 -
Certificate of Participation for the 'Manual Handling in the Workplace' course
AVELINGJun, 2014- Nov, 2024 -
Certificate of completion the 14 hour Youth Mental Health First Aid Course 2nd Edition
Mental Health First Aid AustraliaNov, 2012- Nov, 2024 -
Certificate of attainment Preparing for Success Program 2012
Griffith Business SchoolSep, 2012- Nov, 2024 -
Certificate of Friendship with the Load Mayor of Brisbane Councillor Graham Quirk
-Jul, 2012- Nov, 2024 -
Certificate of Griffith International MATES Program, making arrival and transition easy for students, Nathan Campus, Semester 1, 2012
Griffith University International OfficeMar, 2012- Nov, 2024 -
Certificate of successfully completed Mentor Training for the GI MATES Program
Griffith UniversityFeb, 2012- Nov, 2024 -
Certificate of the position of Operations Assistant for the 2012 Executive Committee of GERMS at Griffith University
Griffith Business SchoolJan, 2012- Nov, 2024 -
Certificate of Appreciation in PAL (Peer Assisted Learning) at QIBT
Queensland Institute of Business and TechnologyJan, 2010- Nov, 2024 -
Team oral presentation first place – the Institute of International Education Hubei University in China
Hubei UniversityJan, 2008- Nov, 2024
Experience
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New Oriental Education & Technology Group
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China
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Education Administration Programs
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100 - 200 Employee
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Teacher of English Language
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May 2015 - Present
* IELTS (The International English Language Testing System)* TOEFL (Test of English as a Foreign Language)* Spoken English for professionals ( eg, interview English, daily English and so on )* Language and culture preparations for students who are going to study and travel abroad ( Australia, America, England and so on) * IELTS (The International English Language Testing System)* TOEFL (Test of English as a Foreign Language)* Spoken English for professionals ( eg, interview English, daily English and so on )* Language and culture preparations for students who are going to study and travel abroad ( Australia, America, England and so on)
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H&R Block
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United States
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Retail
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700 & Above Employee
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Tax consultant
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Jul 2013 - Nov 2014
RESPONSIBILITIES: • Meeting clients and conducting full tax interviews including assessable income, general deductions and special deductions, depreciation, offsets, rental income calculation, capital gain tax, management fund, personal service income, GST, HELP-HECS debts pay back for purpose of preparing complete, accurate tax returns • Providing tax information and advice in person and on the phone to clients• Carrying out daily bank reconciliation duty, deposited cash received at the end of the day• Assisting clients with tax problems and handle client complaints• Undertaking a broad range of clerical and administration duties in a busy office environment such as calling the existing clients to make appointments for them, filing, photocopying and issuing receipts for each individual clientACHIEVEMENTS:• Built up excellent client services skills by dealing with a diverse range of clients• Lots of new clients were referred by my existing clients• Ability to adopt Excel Spreadsheets to solve the tax calculation problems • Proficient in taxation knowledge, ability to solve issues by researching on tax legislations• Worked efficiently with peers and supervisors, helped achieving office target every week by making courtesy calls to fill the appointment schedules• Appointed by the manager to help out in another office
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Australian Red Cross
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Australia
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Non-profit Organizations
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700 & Above Employee
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Sales Assistant
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Jan 2013 - Aug 2014
RESPONSIBILITIES:• Processed all sales through the POS/cash register accurately in line with retail policy and procedure • Assisted customers when they needed help • Reconciled accounts at the end of the day, maintained sufficient float for the next day ACHIEVEMENTS:• Built up strong customer service focus as most customers returned to the shop regularly • Always met daily sales budget • Interacted effectively with peers and supervisors RESPONSIBILITIES:• Processed all sales through the POS/cash register accurately in line with retail policy and procedure • Assisted customers when they needed help • Reconciled accounts at the end of the day, maintained sufficient float for the next day ACHIEVEMENTS:• Built up strong customer service focus as most customers returned to the shop regularly • Always met daily sales budget • Interacted effectively with peers and supervisors
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Griffith University
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Australia
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Education Management
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700 & Above Employee
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Invigilator
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Sep 2013 - Jul 2014
• Assisting with setting-up examination venues by laying out stationery, equipment and examination papers in accordance with strict procedures• Invigilating during examinations, dealing with queries raised by candidates and dealing with examination irregularities in accordance with strict procedures• checking attendance during examinations; • Assisting with setting-up examination venues by laying out stationery, equipment and examination papers in accordance with strict procedures• Invigilating during examinations, dealing with queries raised by candidates and dealing with examination irregularities in accordance with strict procedures• checking attendance during examinations;
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Griffith University
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Australia
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Education Management
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700 & Above Employee
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Griffith International Mates
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Jan 2012 - Mar 2012
Made arrival and transition easy for new students during orientation period. My tasks consisted of helping them to familiar with the diverse services at Griffith University, answering their questions about their personal needs and guiding them enroll in their subjects on the Griffith student portal. Made arrival and transition easy for new students during orientation period. My tasks consisted of helping them to familiar with the diverse services at Griffith University, answering their questions about their personal needs and guiding them enroll in their subjects on the Griffith student portal.
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Education
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Griffith University
Bachelor's Degree, Accounting -
Brisbane College of Australia
TESOL Certificate IV, Teaching English as a Second or Foreign Language/ESL Language Instructor -
Queensland Government Ambulance Service
Provide First Aid (HLTAID003)