Experience

Trilogy Federal

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Manager, Project Manager

  • Sep 2018 - Present

  Washington D.C. Metro Area • Team lead of the Policy and Producers contract within the Department of Veterans Affairs VBA-CS Business Management staff. • Build a long lasting and impactful relationship with internal stakeholders. • Supporting VA program analysis: developing formal project documents; documenting processes; and developing ideas for process improvement. • Assist with program and project management activities across internal/external stakeholders. • Conduct weekly reporting and project… Show more • Team lead of the Policy and Producers contract within the Department of Veterans Affairs VBA-CS Business Management staff. • Build a long lasting and impactful relationship with internal stakeholders. • Supporting VA program analysis: developing formal project documents; documenting processes; and developing ideas for process improvement. • Assist with program and project management activities across internal/external stakeholders. • Conduct weekly reporting and project status management calls to prioritize, and deliver completed task in a timely manner. • Creating Work Breakdown Structures and Project Management Plan for VA projects • Directly support Directors initiatives. • Provide project focused leadership across departments, offices, external vendors, and clients to deliver corporate and department objectives. Show less



SKB Photography

• Professional Photographer

  • Jan 2013 - Present

  Washington D.C. Metro Area • Photograph weddings, engagements, special events, etc… • Preparing proofs using Photoshop and Lightroom • Develop a good portfolio, build a network of contacts and achieve a reputation for quality and reliability in order to secure future assignments • Self-marketing by producing business cards, postcards and promotional materials and creating and maintaining a website. • Business Development Role, working with clients to discuss the images they require, signing clients… Show more • Photograph weddings, engagements, special events, etc… • Preparing proofs using Photoshop and Lightroom • Develop a good portfolio, build a network of contacts and achieve a reputation for quality and reliability in order to secure future assignments • Self-marketing by producing business cards, postcards and promotional materials and creating and maintaining a website. • Business Development Role, working with clients to discuss the images they require, signing clients contracts, and negotiating contacts pricing • Manage social media sites, including Facebook page, Instagram, and Pinterest Show less



Credible Behavioral Health Software

• Technical Support Specialist

  • Jun 2018 - Sep 2018

  Rockville, Maryland • Provide technical support to users by researching and answering questions; troubleshooting problems; optimizing software performance. • Interaction with the Credible Development Team to explain reproducible software errors/bugs and/or inefficiencies (verify, reproduce errors, document errors, track corrections). • Complete regression testing prior to Credible’s releases and proactive communication of release features to Partners. • Respond to all Partner tickets within… Show more • Provide technical support to users by researching and answering questions; troubleshooting problems; optimizing software performance. • Interaction with the Credible Development Team to explain reproducible software errors/bugs and/or inefficiencies (verify, reproduce errors, document errors, track corrections). • Complete regression testing prior to Credible’s releases and proactive communication of release features to Partners. • Respond to all Partner tickets within SLA & BSA timelines Show less



North Highland

• United States
• Business Consulting and Services
• 700 & Above Employee

• Business Operations Analyst

  • Apr 2017 - Dec 2017

  Washington D.C. Metro Area • Responsible for set up and maintenance of projects, extensions and updates in Workday. • Manage and provide support and training exercises with staff in multiple regions • Responsible for updating all aspects of the project as process flows and controls allow. • Analyzing financial and talent management data to help forecast for upcoming months • Track all account team member information, statement of work (SOW) duration, rates, and all other information on all resources… Show more • Responsible for set up and maintenance of projects, extensions and updates in Workday. • Manage and provide support and training exercises with staff in multiple regions • Responsible for updating all aspects of the project as process flows and controls allow. • Analyzing financial and talent management data to help forecast for upcoming months • Track all account team member information, statement of work (SOW) duration, rates, and all other information on all resources. • Work with internal team to better understand their staffing needs • Assist with recruiting efforts, and conduct full cycle recruiting • Analyzing and researching new hire employment rates • Coordinate communication with Project Managers to ensure consultant data is up-to-date in Workday. • Source and maintain pipeline of qualified and available candidates • Work with Project Manager’s to validate the project information matches the agreement with the client. • Compare AARP (Planview) data to Workday for accurate invoicing and billing to client. Show less



Cerner Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Jr. Scrum Master, Bear Institute

  • Jan 2016 - Apr 2017

  Children's National, DC • Create and revise systems and procedures by analyzing operating practices; studying utilization of micro-computer and software technologies; evaluating personnel and technological requirements; implementing changes. • Maintain continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs. • Complete administrative projects by identifying and implementing new technology and resources; redesigning… Show more • Create and revise systems and procedures by analyzing operating practices; studying utilization of micro-computer and software technologies; evaluating personnel and technological requirements; implementing changes. • Maintain continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs. • Complete administrative projects by identifying and implementing new technology and resources; redesigning systems; recommending re-deployment of designated resources. • Accomplish department and organization mission by completing related results as needed. • Team documentation, process and management (Roadmap) • Initiative Overview Form-used to document code review, technology design, and requirements. • Track bi-weekly development processes and track when projects are ok to go into production. • Run daily stand up scrum’s and bi-weekly iterations • Communicate with external agencies, client CRE and Cerner executives to manage and coordinate reference site visits. Show less



Neurology Clinic

• Business Manager

  • Jan 2014 - Dec 2015

  • Serve as point of contact (POC) for all operations related activities such as, project management, communications, billing, and technical support • Provide meaningful input during migration of new healthcare management tool • Perform quality assurance audits and best practices • Contribute to the overall design and feel of new Electronic Healthcare Record (EHR) system • Develop systems training guide and presentation documents • Train new staff members on the technical… Show more • Serve as point of contact (POC) for all operations related activities such as, project management, communications, billing, and technical support • Provide meaningful input during migration of new healthcare management tool • Perform quality assurance audits and best practices • Contribute to the overall design and feel of new Electronic Healthcare Record (EHR) system • Develop systems training guide and presentation documents • Train new staff members on the technical workings of the Electronic Healthcare Record (EHR) system • Identified and addressed business gaps by applying business process reengineering methods • Determine final testing parameters and procedures in conjunction with the ordering physician • Communicate with internal and external agencies such as, Tricare, Veterans Affairs (VA) and Medicare/Medicaid on behalf of the physician’s office • Ensure compliance with applicable policies, regulations, guidelines and standards regarding safety and infectious disease control Show less