Client Services

• Apr 2022 - Present

Customer Value Specialist

• Dec 2020 - Apr 2022

Social Media and Content

• Feb 2019 - Sep 2019

Freelance Esports Journalist

• Jan 2019 - May 2019

Media Sales

• Nov 2018 - Jan 2019

Connecting brands with the esports audience via platforms like Dot Esports, The OP and CS:GO Stats Connecting brands with the esports audience via platforms like Dot Esports, The OP and CS:GO Stats

Gaming Journalist and Partnership Manager

• Jan 2017 - Nov 2018

Gaming news, Esports Consultant. Building mutually beneficial partnerships to expand reach while offering engaging advertising opportunities to partners. Gaming news, Esports Consultant. Building mutually beneficial partnerships to expand reach while offering engaging advertising opportunities to partners.

Galaxy Consultant

• May 2016 - Jan 2017

Sales and Service Sales and Service

Table Games Dealer

• Oct 2012 - Apr 2014

 Major games included Roulette and Poker  Working in a 5 star environment  Dealing with large amounts of cash  Staying up to date with operational procedures  Maintaining the integrity of games through knowledge of procedures and awareness  Working a 24 hour rotating roster  Major games included Roulette and Poker  Working in a 5 star environment  Dealing with large amounts of cash  Staying up to date with operational procedures  Maintaining the integrity of games through knowledge of procedures and awareness  Working a 24 hour rotating roster

Table Games Dealer

• Jan 2012 - Sep 2012

 Dealing Poker, Sic Bo, Texas Hold’em Bonus and other games  Giving exceptional customer service in a 5 star environment  Working in a team and alone  Dealing with very large amounts of money in a precise way  Having sound knowledge of the games and procedures  Working in an environment where every movement and gesture is monitored and recorded  Dealing Poker, Sic Bo, Texas Hold’em Bonus and other games  Giving exceptional customer service in a 5 star environment  Working in a team and alone  Dealing with very large amounts of money in a precise way  Having sound knowledge of the games and procedures  Working in an environment where every movement and gesture is monitored and recorded

Sales Associate

• Nov 2009 - Dec 2011

 Meeting and exceeding sales targets, VHA Achievers award winner.  Find best solutions for customers  Giving the best customer service possible  Motivating other team members  Staying up to date in a constantly changing environment  Maintaining store equipment and VM  Contribute suggestions and feedback  Being a contributing member to the team  Giving every customer a personalised demo  Understanding every product offered  High level of understanding in the account managing system Seibel  Synergising with all other departments to give the customer the best experience  Attending new technology presentations from handset manufacturers, then taking that knowledge back to my team.

Assistant Store Manager

• Nov 2004 - Jul 2009

 House keeping  Cash handling  Meeting targets  Up selling  Team motivation  Customer Service  Ordering  Staff Meetings  Recruitment  Discipline  Weekly Reports  Delegating Tasks  Working alone and with a team  Working knowledge of all systems and equipment  Safety Standards  People Development  Visual Merchandising  Banking  House keeping  Cash handling  Meeting targets  Up selling  Team motivation  Customer Service  Ordering  Staff Meetings  Recruitment  Discipline  Weekly Reports  Delegating Tasks  Working alone and with a team  Working knowledge of all systems and equipment  Safety Standards  People Development  Visual Merchandising  Banking