Experience

Extreme Music

• United States
• Music
• 1 - 100 Employee

• Information Systems Analyst

  • Oct 2019 - Present

  - Collaborate with leadership and development teams to source and implement external vendors for new site features and business tools.- Coordinate work with multiple contracted developer teams for third-party integrations, feature requests, and bug fixes.- Collect feedback from various departments to drive new process improvements.- Enhanced customer support with Boldchat by implementing Automatic Chat Distribution based on customer location, effectively routing them to the appropriate global office.-Implemented and championed Jira as the company’s project management, service desk, and knowledgebase system leading to its adoption by 200 users across 6 global offices.-Onboarded, trained, and managed employees on Jira, Boldchat, AWS, Dynamics 365, and our internal CMS system. Show less

• Junior Developer

  • Jun 2015 - Oct 2019

  - Acted as primary technical specialist, providing support to both internal employees and external clients on the use of our website and internal company tools.- Automated delivery process for new album releases to third-party clients, transitioning from USB physical drives to digital methods (FTP/SFTP, Dropbox), reducing delivery time significantly.- Utilized Python and bash scripts, along with third-party tools, to automate and cut the update time of the Hard Drive Application in half.hard drives.- Developed and maintained MySQL queries to provide Sales teams with Monthly and On Demand KPI reports- Provide basic administration to AWS EC2 instances and S3 buckets. Show less



L.A. Care Health Plan

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Help Desk Technician

  • Oct 2013 - Jun 2015

  • Provided onsite support for computer, network, and internal applications issues via phone and email. Documented all requests using BMC Footprints. • Responsible for new user set up by configuring and testing all relevant software and proper account access. Averaging 10 new users a week. • Acted as Liaison between users and our Network, Systems, Database, and Development teams to resolve complex tickets • Developed a C# desktop application in Visual Studio that provided technicians key Active Directory information. This allowed techs to quickly check a user’s account related info and reduced call times for such issues. Show less



School of Education, University of Wisconsin-Madison

• United States
• Higher Education
• 1 - 100 Employee

• Help Desk

  • Aug 2011 - Aug 2013

  • Responsible for troubleshooting hardware, software and network issues for faculty of the UW-Madison School of Education. • Provided AV support for classroom projectors and smart screen touch panels. • Responsible for reimaging workstations manually and using KACE imaging system • Created a Batch Script that automated the installation of assorted software from their network drive locations • Responsible for troubleshooting hardware, software and network issues for faculty of the UW-Madison School of Education. • Provided AV support for classroom projectors and smart screen touch panels. • Responsible for reimaging workstations manually and using KACE imaging system • Created a Batch Script that automated the installation of assorted software from their network drive locations