Senior Operating Officer

• May 2004 - Present

Senior Operating Officer - responsible for leading London Underground’s ‘Command & Control’ operation as well as real time response for the London Underground network – assuming functional control of all 8 control centres associated with the operation of the railway - and all the required network functions including 'service control', 'track access', 'power control', 'connect' and the engineering asset response organisations. Directing communications to key stakeholders such as Managing Director, Commissioner and Mayor's office and assuming the role of 'Gold Control' for Category 1 and major incidents affecting the network.Dedicated to making a difference to our people by making the organisation an even better place to work.

Service Manager

• Jan 2016 - Jun 2018

Head of Membership Services & Website Design

• Nov 2021 - Aug 2022

I am accountable for developing and executing the membership strategy and website design for this UK based mental health charity. I work closely with the Senior Board of Trustees.I joined RAD in November 2020 during a difficult period for the charity and faced many challenges due to financial difficulties and frequent management changes. I have stood down as Treasurer for the Board of Trustees this year to allow me to concentrate on helping the charity grow its membership base, improve its member’s experience and totally re-design the charity website. During the past 12 months, my successes have included reducing operating costs by 43% and increasing income generated through membership by 60%, by transformation of the operating model and management structure, and implementing a new membership structure and process.

Head of Membership Services & Website Design

• Nov 2021 - Aug 2022

Treasurer Trustee

• Nov 2020 - Nov 2021

Maintain and review a finance policy that includes safeguards to ensure accountability.Monitor compliance with the finance policy.Maintain a clear record of all financial transactions.Report income and expenditure to the board of trustees.Liaise with staff teams to suggest an annual budget.Coordinate Trustee approval of the budget.Ensure that annual accounts are submitted in a timely and accurate fashion.