Workforce Manager

• Jan 2022 - Present

Maintained professional working relationships and promoted open lines of communication with staff. Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments. Presented operational metrics and data to company executives and directors for review. Oversaw technology infrastructure and worked with IT teams to develop system innovations. Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes. Improved product development and reduced mistakes by implementing strong quality assurance protocols. Strategized with leadership to stay ahead of changing customer needs and labor planning concerns. Liaised between employees and managers and disseminated important business information. Drafted and monitored employee scheduling to support effective resource allocation Show less

Marketing Director

• Jan 2020 - Present

Uncovered prospect mission-critical priorities and presented solutions to deliver against sales metrics and KPIs. Collaborated with internal resources and external networks to prioritize and penetrate key accounts. Built business relationships with current and potential clients via face-to-face meetings or video conferencing to deliver opportunities. Coordinated and implemented marketing plans resulting in new business opportunities. Reviewed operational records and reports to project sales and determine profitability. Managed sales team to consistently achieve growth and hit sales targets. Resolved customer complaints regarding sales and service. Show less

Transition Care Specialist Supervisor

• Apr 2018 - Jan 2020

•Worked through barriers with staff to improve length of stay•Audited 300+ charts and data for IMM and post-acute provider goals •Acted as lead for implementation of pilot Silvervue program which was implemented system wide•Influenced and boosted staff moral through times of transitions with in department •Assisted in evaluating staff on the job performance for employee HR files and coached staff when expectations were not met •Lead team and acted as frontline resource for department for post-acute discharge needs •Conducted interviews that resulted in new hires employees, created on boarding schedule, and evaluated job readiness Show less

Transition Care Specialist

• Nov 2017 - Apr 2018

•Facilitated discharge plans from start to finish of patient to their post-acute setting •Coordinated with hospital team to do what is in the best interest of the patient •Actively navigated Medicare, Medicaid and other insurance/benefits •Escalated poor patient experience to management to better serve patient and partner with affiliated providers •Remained calm in high stress situation to provide best outcome for patient and Care Coordination •Developed relationships with Post-acute providers to better serve staff and patients and advocated for patient’s best interest while in Banners care Show less

Family Specialist

• Feb 2016 - Nov 2017

•Assisted families work out budget without state assistance •Plan timeline to finish licenser in accordance with company •Manage and maintain records of clients in compliance with state policy •Filled and maintained documentation on clients •Developed and maintained relationship with clients •Managed large and demanding caseload •Assisted families work out budget without state assistance •Plan timeline to finish licenser in accordance with company •Manage and maintain records of clients in compliance with state policy •Filled and maintained documentation on clients •Developed and maintained relationship with clients •Managed large and demanding caseload

Part time clerk

• Jul 2015 - Jan 2016

CPR Instructor

• Jul 2014 - Dec 2015

Competitive Sports/ Kids Camp Student Coordinator

• Sep 2011 - Dec 2015

•Managed a team of 20+ direct reports •Developed curriculum and administered training to new hires •Recruiting and managed social media accounts•Advised, addressed & resolved risk management issues & conflicts•Established a code of conduct policy for all participants•Implemented new systems to streamline productivity

Success Coach

• Aug 2012 - Dec 2014

Part time sales assosiate

• Jun 2012 - Aug 2012