Experience

Saudi Tadawul Group

• Saudi Arabia
• Capital Markets
• 200 - 300 Employee

• Application Operation Manager

  • Jul 2022 - Present

  . Ensures the availability of all systems and services within the agreed SLA and Ola. . Manage and ensure delivery of first line technical application support activities, . Ensure key systems are monitored to ensure delivery against established targets and KPI’s. . Disaster Recovery Testing. . Information Security:- Meet internal and external auditors’ requirements for both confidentiality, data integrity, and recoverability. . Project Management :- Define the scope of projects and create a detailed work plan that identifies the activities needed to successfully complete projects, manage and control departmental projects to ensure project cycle completion and commitment to the Exchange’s guidelines and quality. . Budget:- Participate in the division’s annual budget planning. . Governance and Resilience:- Department’s policies, procedures, and processes. Show less



منصة شريك

• Saudi Arabia
• IT Services and IT Consulting
• 1 - 100 Employee

• Co-Founder

  • Sep 2019 - Present



Prince Sultan Military Medical City

• Saudi Arabia
• Hospitals and Health Care
• 700 & Above Employee

• • Dec 2021 - Jul 2022

• • May 2019 - Jul 2022

• • Dec 2017 - Apr 2019

• • May 2012 - Dec 2017



Ministry of Justice - KSA

• Government Administration
• 700 & Above Employee

• Information Technology Application Specialist

  • Aug 2011 - May 2012

  Worked as an Application and Technical Support Specialist for the Deputy Minister at Ministry of Justice. My duties, responsibilities and career accomplishments are as follows: • Accessed documented procedures, tools, and manuals to provide support on ministry’s supplied hardware, software, networks, peripherals, and web applications. • Analyzed and understood complicated issues quickly, and implemented the solutions urgently as needed • Communicated effectively with clients in a professional manner while setting accurate expectations for issue resolution. • Used, installed and coordinated configuration of standard performance monitoring tools and to participate in technology based projects, such as hardware and software upgrades. • Discussed issues or challenges, and receive trouble-shooting input/advice from other team members. • Enhanced the accuracy of internal tech support efficiency metrics by identifying and presenting hidden factors Deputy-Ministers. • Maintained a professional and courteous demeanor with frustrated customers Show less