Experience

Capita Remediation Services

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Resourcing Advisor

  • Mar 2021 - Present

  Providing an efficient, accurate and streamlined service to the business with regards to all recruitment and resourcing related matters. Including duties such as proactive sourcing, agreeing job advertising methods, liaison with recruitment agencies, hiring managers and other HR colleagues to ensure that the process from initial request to successful candidate is smooth.  Create and sustain effective working relationships with both internal and external stakeholders. Continually improve the recruitment processes in place by conducting regular monitoring and analysis, reporting findings and recommending potential areas for improvement Liaise with hiring managers regarding process to ensure understanding of requirement and provide updates on activity and key performance indicators to ensure all key deliverables and milestones are met in a timely fashion Review and improvement of recruitment processes in line with delivery needs Ability to build deep sustainable relationships and be part of a the Capita resourcing community



Capita

• Canada
• Financial Services
• 1 - 100 Employee

• Customer Service Representative - Universal Credit

  • Jun 2020 - Feb 2021

  A customer service role – temporary deployment whilst working remotely. Responsible for taking calls from current and potential Universal Credit claimants. This involves providing information, advice and guidance on the scheme and processes, escalating issues to Case Managers and Work Coaches as necessary and signposting to external support services. Take inbound calls from our existing customers on a range of account related queries. Quickly established as a SME and undertook the task of guiding colleagues and helping using my knowledge and helped to train others to increase their ability and confidence in the role.

• Placement Manager - NHS Bringing Back Staff Campaign

  • Apr 2020 - Jun 2020

  Responsible for contacting ex-Nurses, Doctors and Healthcare Professionals from the NHS to help out during the COVID-19 pandemic. Using an everchanging system and Microsoft Excel, I have been able to adapt on a regular basis to new guidance and ensure that all people returning to the NHS are qualified and DBS compliant. Due to my work on this project I was quickly able to be help elsewhere and was also asked to help on the Quality Assurance Team to ensure that all returners are processed correctly within the requirements and guidelines set.- Quickly able to adapt to new methods of working- Handling employment applications through the Applicant Tracking System for the direct recruitment into the NHS ensuring that the returner is aware of the process, all FAQ’s are answered and provide an exceptional candidate experience- Providing support to wider team- Quickly established good working relationships with colleagues including senior managers

• Campaigns and Early Talent Acquisition Advisor

  • Jan 2020 - Apr 2020

  Responsible for writing job descriptions, sifting candidates internally and externally sourcing them through a variety of methods, screening candidates, liaising with hiring managers, providing feedback, ensuring that all documentation provided is DBS compliant and offering successful candidates. Use of HR systems including Applicant Tracking Systems.- Processing candidates through Apprenticeship and Graduate Schemes- Liaise with key stakeholders to provide updates on activity and performance indicators to ensure all deliverables and milestones are met in a timely fashion- Ability to communicate professionally to both a wide demographic at various different levels of experience and knowledge in a tactful and sensitive manner- Contacting prospective candidates from recommendations, direct sourcing or other sourcing initiatives



Capita Customer Management

• United Kingdom
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Lead Recruiter

  • Jul 2019 - Jan 2020

  Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly amongst staff and making sure motivation levels are maintained. Responsible for the day-to-day running of the Dearne Valley and Leeds Regions within the CCM Recruitment. Ensuring that excellent customer care standards are met and all candidates are provided with a positive experience. Manage, motivate and developing my team to maximise their performance. Adopting a hands on approach and lead by example, setting great standards for everyone to follow. Effective management and compliance to the companies operating policies. - Allocating daily tasks and workloads to all team members- Review and improvement of recruitment processes in line with delivery needs- Implementing new initiatives and ensuring all staff understand expectations and requirements- Act at all times with integrity, humility and an entrepreneurial attitude- Handling employment applications through the Applicant Tracking System for the direct recruitment into the Customer Management requirements ensuring that the candidate is aware of the process, all FAQ’s are answered, and provide an exceptional candidate experience

• Recruiter

  • Jun 2017 - Jul 2019

  Providing an efficient, accurate and streamlined service to the business with regards to all recruitment and resourcing related matters. Including duties such as proactive sourcing, agreeing job advertising methods, liaison with recruitment agencies, hiring managers and other HR colleagues to ensure that the process from initial request to successful candidate is smooth. Passionate when it comes to sourcing great candidates, and have excellent attention to detail, ensuring that all relevant documentation is in place.-Conduct Telephone Screening or reviewing of Video Interview based assessments in line with agreed scoring measures ensuring constructive feedback is provided to all applicants at every stage of the recruitment process-Liaise with hiring managers regarding process to ensure understanding of requirement and provide updates on activity and key performance indicators to ensure all key deliverables and milestones are met in a timely fashion-Update the resources tracker, monitoring the source of CVs and make recommendations based upon successful placements-To advise all candidates of the compliance and employment vetting policies and procedures and book them into a face to face assessments or Interviews as required-Accurately capture respondent responses when using scripted and unscripted interviews and input the respondent’s comments in real time whilst ensuring the conversation remains on track-Work to clearly defined targets and deadlines and ensuring my performance is be continuously growing with the support of training as required

• Customer Service Representative

  • Oct 2016 - Jun 2017

  Answer incoming calls from customers to take applications, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.-Determining eligibility by comparing client information to requirements-Maintaining communication equipment by reporting problems-Maintaining and improve quality results by adhering to standards and guidelines in addition to recommending improved procedures-Updating job knowledge by studying new product descriptions-Accomplishing target and organization mission by completing related results as needed



Poundstretcher Ltd.

• United Kingdom
• Retail
• 700 & Above Employee

• Store Manager

  • Aug 2014 - Jun 2015

  Responsible for the day-to-day running of the store. Maximising the profit whilst minimising costs. Ensuring that excellent customer care standards are met. Manage, motivate and developing my team to maximise their performance in terms of customer service and other skills. Adopting a hands on approach and lead by example, setting great standards for everyone to follow. Effective management and compliance to the companies operating policies.-Managing and motivating a team to increase sales and ensure efficiency-Managing stock levels and making key decisions about stock control-Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development-Ensuring standards a high quality customer service and health and safety standards are met-Resolving health and safety, legal and security issues-Attending and chairing staff meetings including monthly management meetings-Updating colleagues on business performance, new initiatives and other pertinent issues

• Sales Manager

  • Feb 2014 - Aug 2014

  Providing support for the assistant manager and manager, cover for them when they were not there, and look after the staff. Ensuring a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.

• Keyholder

  • Oct 2013 - Feb 2014

  Working opening and closing shifts without an assistant manager or manager present. Assuming management functions such as directing other employees and making decisions when another manager isn't around. Usually performing the same selling and service activities as colleagues, but they have the responsibility of leading staff through operational procedures including cash handling, merchandising, stock control and sales.



Card Factory

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Apr 2013 - Feb 2014

  Promote the sale of products, offering guidance and product knowledge where required. Maintain excellent standards of customer service at all times whilst adhering to company policies and procedures. Promote the sale of products, offering guidance and product knowledge where required. Maintain excellent standards of customer service at all times whilst adhering to company policies and procedures.



Tie Rack

• France
• Retail
• 1 - 100 Employee

• Keyholder

  • Jul 2012 - Jan 2013

  Responsible for providing an efficient and professional situation for staff and customers whilst providing a professional service to customers and to ensure the efficient operation of the business Responsible for providing an efficient and professional situation for staff and customers whilst providing a professional service to customers and to ensure the efficient operation of the business