Experience

Avigilon

• Canada
• Security and Investigations
• 300 - 400 Employee

• Technical Support Specialist

  • May 2014 - Present



BC NDP

• Canada
• Political Organizations
• 1 - 100 Employee

• Desktop and System Support Admin

  • Feb 2013 - May 2013

  This role provided a single point of contact for support and maintenance within the organization's desktop computing environment during the 2013 elections. This includes installing, diagnosing, repairing, maintaining and upgrading all PC & Mac hardware, software and equipment to ensure optimal workstation performance. OS and App Support: • Microsoft Windows XP, Vista, Windows 7 and Server platform. • Apple Mac OSX • Office 2007/2010/2012 and Office 365 • Various distributions of Linux • Various anti-virus software • Email administration and support for office 365 • Built and maintained an asset tracking database system • Implemented secondary thin and thick client solution in case of emergency • Conducted research on desktop products in support of PC procurement and development • Evaluated and recommend third party products for purchase • Troubleshot hardware, software, LAN, WAN and operating system issues on branded and non-branded PCs, printers, laptops, scanners and various peripherals • Repaired and optimized many non functioning desktops to lower costs, and optimized computers for lower power consumption. • Mapped network layout and workstation locations for administration purposes • Monitored internal LAN, and WAN for bandwidth and security issues • Trained staff on the use of hardware and software Was responsible for over 300 computers and devices throughout the organization as a whole.



IBBS

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Application Engineer

  • Jan 2012 - Jan 2013

  The Distributed System Team merged with Applications Support in order to maintain the highest level of performance for all application servers and services within the IBBS organization.Some of our responsibilities included:• System administration of servers hosting SQL databases• Monitored SQL backup log files for errors• Monitored SQL database performance using SQL dashboard • Provided support for BBX application environment and database issues• Escalated critical BBX software faults with devops team using JIRA• Assisted with customer transition from Parasun legacy services to IBBS BBX environment.• Implemented metrics reporting interface for data backup services• Maintained remote backup environment in multiple geographical locations• Migrated legacy Bacula servers from version 2 and 3 to version 5

• Senior Systems Administrator for Distributed Systems Team

  • Oct 2008 - Jan 2013

  IBBS acquired Parasun Technologies through a partnership with Uniserve communications where I continued my employment as a Senior System Administrator• Remote server hardware, software, and network administration• Server auditing for security threat mitigation and remediation• Network, Device, Server, and email queue monitoring• Vmware ESX cloud computing management • DNS management including conversion from PowerDNS to Bind• Backup administration (bacula, rsync, scp) on a daily basis• FTP, web space, and email management • Worked with customers, vendors to identify and repair network or equipment problems• Upgraded software packages, binaries, and device firmwares as required • Monitored daily device and system performance log files• Maintained legacy Parasun ISP environment• Maintained ITIL compliance for non-emergency change management situations or major upgrades



Parasun Technologies

• Canada
• Software Development
• 1 - 100 Employee

• Network and System Admin (NOC)

  • Oct 2004 - Oct 2008

  The focus of this role was remote management, performance and issue monitoring, equipment installs and any upgrades of various networks we managed or maintained.In general these are the duties that follow the role:• Remote management of LAN/WAN/Servers, and other equipment• Monitored several remote servers and networks to ensure optimal working performance• Device configuration and firmware updates for CMTS, router, switches, and DOCSIS devices.• Detailed network layout on new build outs, changes, or service provider upgrades• Built and managed remote cable data network infrastructures• Diagnose/Troubleshoot issues within the cable data network infrastructure including RF issues between the CMTS and subscriber device.• Worked with vendors to identify and repair hardware, software, and firmware issues• Implemented voice configuration for VOIP devices and update firmware as required • Management of bandwidth usage and adjustment of fair use policies• Provided details regarding user interface or server software faults with devops team using JIRA• Worked within ITIL standards for non-emergency change management situationsThe NOC team also assisted in day to day ISP abuse issues regarding internal and external systems, users, complaint or concerns related to: -Phishing/scams/fraud -Session tracking/IP history -Bandwidth abuse/viruses/DoS attacks (bot nets)

• Senior Technical Support Specialist

  • Oct 2004 - Aug 2005

  Parasun provided industry-leading Broadband provisioning, management, and support solutions for small to mid-tier network operators. Parasun's data support solutions include OSS software, Hosted ISP services, VoIP Solutions, 24/7 Help Desk and Network Operations Services. Parasun Technologies Inc. was acquired by IBBS LLC in 2008.My role started out as a Senior Technical Support Specialist and in general these are some of the duties which this role encompassed• Supported customers on various ISP and desktop issues on a wide range of device platforms• Escalated high level issues to Internal support groups• Trained new employee's and existing staff• Set standards for quick issue identification and resolution• Evening supervisor and high level point of contact for issue escalation• Escalated issues/problems to internal staff and external vendors or customers• Provided details regarding user interface software faults with devops team using JIRA• Searched various log files for problem identification• Updated tickets and sales force cases



Custom Consulting Services

• Network and System Support Specialist

  • 1995 - 2004

  Supported customers in all area's of IT operational, system, network, and task performance. Provided purchasing decisions regarding hardware and software for new installs or upgrades. Supported customers in all area's of IT operational, system, network, and task performance. Provided purchasing decisions regarding hardware and software for new installs or upgrades.