Experience

Acceleron Media

• Lithuania
• Marketing Services
• 1 - 100 Employee

• Freelance Copywriter

  • Oct 2022 - Present



Vime Digital

• Spain
• Advertising Services
• 1 - 100 Employee

• Freelance Copywriter

  • Mar 2022 - Present



kwiff

• United Kingdom
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Sportsbook Operations Coordinator

  • Aug 2020 - Aug 2022

  Ensuring our Sportsbook is profitable, via player risk analysis, event risk analysis, odds trading, and identifying players for our VIP programme. Additionally contributing to product development as well as closely liaising with CRM by means of campaign planning and copywriting. Also responsible for handling the company’s social media accounts. Ensuring our Sportsbook is profitable, via player risk analysis, event risk analysis, odds trading, and identifying players for our VIP programme. Additionally contributing to product development as well as closely liaising with CRM by means of campaign planning and copywriting. Also responsible for handling the company’s social media accounts.



The Football Faithful

• United Kingdom
• Media Production
• 1 - 100 Employee

• Football Content Writer

  • Jan 2021 - Sep 2021

  Providing high quality opinion and feature articles to the publication. Providing high quality opinion and feature articles to the publication.



ComeOn Group

• Malta
• Entertainment Providers
• 300 - 400 Employee

• Customer Service Representative

  • Mar 2020 - Aug 2020

  Providing customer service to a range of clients via email and live chat. Providing customer service to a range of clients via email and live chat.



SOL Networks Limited

• Malta
• IT Services and IT Consulting
• 1 - 100 Employee

• VIP Account Manager

  • Sep 2017 - Mar 2020

  VIP Account Manger, specialising in the retention, reactivation, and satisfaction of the company’s key clients. VIP Account Manger, specialising in the retention, reactivation, and satisfaction of the company’s key clients.



EntroBet

• Ta Xbiex, Malta

• Support Manager

  • Mar 2017 - Aug 2017

  Attempting to build a customer support department from the ground up. Unfortunately the company is now defunct. Attempting to build a customer support department from the ground up. Unfortunately the company is now defunct.



LeoVegas Group

• Sweden
• Gambling Facilities and Casinos
• 700 & Above Employee

• Customer Service Agent

  • Jan 2016 - Jan 2017

  Dealing with customer queries and complaints via chat, phone and email. Dealing with customer queries and complaints via chat, phone and email.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Advocate

  • Aug 2014 - Jan 2016

  Making decisions on customer product complaints (PPI, advanced accounts etc.) Making decisions on customer product complaints (PPI, advanced accounts etc.)



William Hill

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Customer Service Agent

  • Feb 2013 - Jun 2014

  Placing bets and providing customer service for a wide range of clients via Telephone Placing bets and providing customer service for a wide range of clients via Telephone



Asda

• Retail
• 700 & Above Employee

• Colleague

  • Jun 2011 - Jan 2013