Experience

In-Store Water Systems Inc

• Canada
• Consumer Services
• 1 - 100 Employee

• Sales Administration Coordinator

  • Sep 2023 - Present

  • Coordinate sales consultants booking schedules• Communicate relevant information between sales consultant and customer• Assist with generation of leads• Assist with booking of appointments for sales consultants • Strive to improve generation of sales and promotion of products • Create new ideas in relation to product advertisement and marketing

• Marketing and Special Projects Coordinator

  • Jul 2022 - Sep 2023

  • Creates and maintains a positive image of In-Store Water Systems• Company floater who showcases an in-depth comprehensive knowledge with the general operationsof our organization• Backup support for reception, service, accounting, customer care & sales• Ability to fulfill tasks on a moment’s notice to ensure departments can continue to run their dayaccordingly• Handles various tasks and can de-escalate concerns as needed• Responsible for the exposure of our brand, generation of followers and business revenue through allsocial media outlets• Responsible for keeping all employees engaged with special events and internal communications• Responsible for leading all special projects including but not limited to day-to-day operations, internal/external communications, assisting with coordination of team projects• Collaborates both effectively and collectively with all departments across company Show less



Culligan Water Conditioning

• United States
• Consumer Services
• 300 - 400 Employee

• Customer Service Team Lead

  • May 2019 - May 2022

  • Tend to phones, emails and walk-in customers • Date entry: sales contracts, supply orders & service calls • Schedule & dispatch service technicians & delivery drivers • Maintain POS & front desk duties • Coordinates with appropriate person to resolve delayed items etc • Invoice completed service calls/deliveries • Handle & resolve customer concerns, complaints & inquires • Communicating with customers about service & deliveries • Perform outbound calls for credit holds, service visits & bookings • Clarifying & escalating unresolved issues • Updating customer records with requested notes • Prepare paperwork for technician’s day • Assisted with warehouse inventory counts and vehicles parts audit • Worked closely with the sales department • Scheduling installations, creating new customer profiles and processing sales paperwork Show less



Document Direction Limited (DDL)

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Parts Specialist

  • Oct 2017 - May 2019

  • Dispatch/Warehouse Position • Answering phones; imputing sales orders/service calls • Schedule & dispatch service technicians to customer site • Receive & place part orders for each technician • Ensures items are delivered on time by tracking items • Continuously organizing and managing inventory of parts • Monitors inventory control to ensure an accurate number • Receives and stocks new inventory that gets delivered • Pick, pack and ship parts from our warehouse • Coordinates with appropriate person to resolve delayed items etc Show less



Various Companies

• United States
• 700 & Above Employee

• Agency Work

  • Dec 2016 - Oct 2017

  Temporary Positions - Contract Position • Reception: phones, emails, customer concerns/requests etc • Store set up, use of RF scanner, warehouse work, stock & supply • Data entry: client records, orders etc • Picking, packing, organizing and receiving orders I held a position at the Indigo Warehouse as a general labourer picking, packing, shipping and receiving. Temporary Positions - Contract Position • Reception: phones, emails, customer concerns/requests etc • Store set up, use of RF scanner, warehouse work, stock & supply • Data entry: client records, orders etc • Picking, packing, organizing and receiving orders I held a position at the Indigo Warehouse as a general labourer picking, packing, shipping and receiving.



MediSystem Pharmacy

• Canada
• Hospitals and Health Care
• 200 - 300 Employee

• Customer Service Representative

  • Jan 2017 - Jul 2017

  •Conducted outbound calls for Revera homes •Distributed outside faxes to data techs and other MediSystem Pharmacy locations •Entered Welcome Packages into Kroll •Knowledge of Kroll and a Mediportal •Coordinated with team and accounting to solve problems when they raised such as missing welcome package etc. •Helped with 6 months reviews, Med Checks and entering resident data into system (weight and creatin stats) •Conducted outbound calls for Revera homes •Distributed outside faxes to data techs and other MediSystem Pharmacy locations •Entered Welcome Packages into Kroll •Knowledge of Kroll and a Mediportal •Coordinated with team and accounting to solve problems when they raised such as missing welcome package etc. •Helped with 6 months reviews, Med Checks and entering resident data into system (weight and creatin stats)



Bed Bath & Beyond

• United States
• Retail
• 700 & Above Employee

• Store Set Up/Warehouse/Floor Associate/Cashier

  • Oct 2016 - Dec 2016

  • Assisted with new store opening for the Woodbridge location • Set up store: create displays, label items, stocked shelves etc. • Meet and greet customers • Assisted customers with bridal registry • Front desk POS & bank deposits • Key holder responsibilities of closing the store & managing floor • Maintained an accurate, timely and friendly checkout while ensuring customers have a positive experience • Process returns and damages • Strong knowledge of all products on the floor • Conducted meetings/tours for bridal registry • Engage with customers and direct them to the appropriate merchandise based on their needs • Assisted with stock replenishment and floor cleanup Show less



MCS Real Estate Systems

• Technology, Information and Internet
• 1 - 100 Employee

• Front Desk Receptionist

  • Jun 2015 - Dec 2015

  •Meet and greet clients who come in for meetings (Take them to board room and offer refreshments while waiting for our boss) •Answer phone calls and take messages or transfer the call to a specific department •Handle client concerns, comments and suggestions •Trained on all computer systems and client sales inquiries (Data base entry) •Meet and greet clients who come in for meetings (Take them to board room and offer refreshments while waiting for our boss) •Answer phone calls and take messages or transfer the call to a specific department •Handle client concerns, comments and suggestions •Trained on all computer systems and client sales inquiries (Data base entry)



GoodLife Fitness

• Canada
• Wellness and Fitness Services
• 700 & Above Employee

• Front Desk Motivator

  • Mar 2012 - Jun 2015

  •Meet and greet members entering the gym, assist members with any questions•Hand out towels while promoting classes and motivating members to workout•Direct members to change rooms and fitness classes•Answer phone calls and take messages•Lead orientations for members learning to use the machines•Take payments and make any necessary changes to memberships•Responsibilities of opening and closing the club•Complete women’s change room inspections and maintain club cleanliness •Handle member concerns, comments and suggestions•Trained on all computer systems and member sales inquiries Show less

• Fitness Advisor

  • Dec 2014 - Feb 2015

  • Utilize all sales tools, systems, and resources • Attend and participate in all individual and group meetings as required • Complete all administration in accordance with company standards and deadlines to include:membership agreements, change forms, CARE entries• Maintain a high level of communication and teamwork with all coworkers to ensure a highlyfunctioning club• Maintain a high level of personal fitness• Promote classes and fitness routines• Lead orientation for member learning to use machines Show less

• Club Administrator

  • Apr 2014 - Dec 2014

  • Responsible for all data entry: CARE approvals, member agreements, finances, new employee entries,payroll info and hours, PT confirmations • Manages club supply inventory through FLOW and maintains equipment tracking list (repairs & orders)• Prepares daily mail bag for Home Office, balances front desk float, prepares bank deposits and submitsexpense reports when needed• Maintains and updates marketing/poster displays and signage around club • Prepares Group Ex report for monthly meetings, approves payroll for all employees• Maintains paper work filing and manages completion of club associate certificates (WHIMIS, AODA,CPR, Sexual Harassment training)• Trains new associates on CARE, Goodlife Connect, Email, Check-in System and all paperworkrequirements Show less



Fife House

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Community Programs Assistant

  • Oct 2012 - Feb 2013

  Program Internship •Plan, prepare and organize community programs for events •Assist with running community programs for residents Program Internship •Plan, prepare and organize community programs for events •Assist with running community programs for residents



Scott Mission

• Canada
• Civic and Social Organizations
• 1 - 100 Employee

• Intake Support Worker

  • Mar 2012 - Jun 2012

  Program Internship & Contract Position • Managed positive relationships with both staff and community • Provided practical support and resourceful information to individuals seeking help • Assisted clients with their needs while working at the intake counter • Connected with clients on a one to one basis to help promote equality & respect • Assisted with providing community resources to clients such as hot meals, clothing, job search information and necessities like personal grooming products • Assisted with set up and take down of afternoon activities • De-escalate crisis while managing to maintain safety of all individuals and site • Accept clients into the shelter for overnight program • Worked through an overnight shift to gain further experience Show less



Victoria's Mansion Guest House

• Toronto, Ontario, Canada

• Social Media Marketing Manager

  • May 2011 - Sep 2011

  • Employer was looking for a creative individual to expose them to the beneficial presence on social media. • Created social media sites for both Facebook and Twitter • Created a separate Blog page to produce content about various opportunities to stay in the heart of downtown • Created material that would draw individuals towards bookings at this particular hotel • Researched many different events happening near and around the hotel • Used tactics that would provide more of a social media presence such as tagging another page etc • Posted content and maintained all social media pages including the Blog • Created a weekly content schedule where each day would focused on a different topic • Ultimately the end goal was to teach the owners how to not only take over these sites but to have them continue the daily upkeep of social media posting Show less