Product Manager, UI/UX Directions

• Jan 2019 - Present

UI/UX Designer

• Dec 2016 - Dec 2018

● Designed and created a new web-manual for Rakuten logistic’s system, maintaining and improving the web-manual for merchant users with HTML editor, graphics editor and video editor.● Design and create some sales tools to introduce the system to new merchants.● Handle tickets(questions from help-desk team/merchant support team about thesystem). Investigating or requesting investigation to system engineers. Andanswer to help-desk team/merchant support team.● Suggest some improvements for the system from user’s needs or picking upfrom tickets when it’s necessary.● Plan new layouts and designs for releasing new function of the system.● Analyze and report daily and monthly shipment after collecting all the necessarydata from shipment report by Rakuten logistics and the system. Show less

Web Designer

• Jan 2015 - Dec 2016

Work on SEO planing to increase Web access. Plans site design by clarifying goals; designing functionality. Develops site content and designing images, icons, banners, audio enhancements, etc. Upgrades site by updating content and graphics; monitoring performance and results; identifying and evaluating improvement options; introducing new technology; maintaining links. Maintains site appearance by developing and enforcing content and display standards; editing submissions. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Provides information by collecting, analyzing, and summarizing data and trends. Deep expertise and hands on experience with Web Applications and programming languages such as HTML, CSS, JavaScript, JQuery. Show less

Shop Manager

• Oct 2008 - Jul 2013

Efficiently coordinated the Staff Roster, managed daily banking and customer relations, opened and closed, reconciliation of accounts and EFT, lead service staff training and end of day closure as well responsible for daily sales and customer service, all resulting in over 15% annual sales growth while the shop was under my management. Customer Payments and Customer Account Management. Efficiently coordinated the Staff Roster, managed daily banking and customer relations, opened and closed, reconciliation of accounts and EFT, lead service staff training and end of day closure as well responsible for daily sales and customer service, all resulting in over 15% annual sales growth while the shop was under my management. Customer Payments and Customer Account Management.

Receptionist

• Jun 2006 - Aug 2008

Recreation Specialist - Perform administrative duties related to daily cash reports and procedures, opening and closing procedures and other tasks related to customer service and information sharing. Provide customer services such as equipment checkout specifically workplace health and safety and quality assurance, fax, facility, reservations, computer issue, class registration, copy service. Provide informational service directions, maps, brochures, handouts and other information of interest to customer on US Military Base, Okinawa and Japan. Show less