Experience

James G. Davis Construction (DAVIS)

• Construction
• 300 - 400 Employee

• Help Desk Technician

  • Mar 2022 - Present

  MS Office - Microsoft Word, Excel, Power Point and Outlook experience High degree of concentration in a busy office environment Customer service-oriented attitude Understanding of networking concepts, equipment, and their role Ability to work independently and within a team environment and show initiative to take on responsibility when not asked Decision making, research and analytical problem-solving skills Time management with the ability to organize, assess and prioritize multiple tasks, projects, and demands, and to work independently Strong verbal and written communication skills and effective interaction at all levels within the organization Microsoft Windows Operating Systems experience Experience supporting information technology and business solutions Providing customer service, diagnosis and resolution of problems with PC and laptop hardware, software, network connectivity, printers, and mobile Perform responsibilities with trust, excellence in service, integrity and building relationships as exemplified in DAVIS core values Provide support both in-person and remote including multiple offsite locations Follow up with end users to ensure timely resolution of problems/work orders Document reported problems in the Help Desk database as well as troubleshooting processes and procedures in department wiki Assign appropriate priority to requests for help and escalate issues to supervisors as necessary Develop documentation to support projects, programs and system configurations Manage and coordinate vendor activities such as PC, copier repair and Audio/Video systems Maintain inventory of consumables such as peripherals, toner, and accessories Adhere to and reinforce corporate security policies and industry best practices in day to day operations and interactions with end users Conduct Orientation for new users Participate in Business Solutions group projects Perform other duties as assigned Show less



WilmerHale

• United States
• Law Practice
• 700 & Above Employee

• Desktop Support Intern

  • Jan 2017 - Jul 2017