Experience

Tialis Essential IT

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Quality Director

  • Oct 2014 - Dec 2018

  Croydon, United Kingdom Compliance Manager responsible for identifying, assessing and reporting to Top Management corporate risks. Recommending effective controls and processes, while working with senior staff, across five UK sites, to ensure business units have established a framework of controls, policies and compliance processes to protect against any major risks Working with key external Corporate Customers to assist them in implementing management systems and achieving and maintaining certification to ISO… Show more Compliance Manager responsible for identifying, assessing and reporting to Top Management corporate risks. Recommending effective controls and processes, while working with senior staff, across five UK sites, to ensure business units have established a framework of controls, policies and compliance processes to protect against any major risks Working with key external Corporate Customers to assist them in implementing management systems and achieving and maintaining certification to ISO standards.

• Contractor

  • Jul 2014 - Oct 2014

  Bromley, United Kingdom



Telehouse Europe

• United Kingdom
• Telecommunications
• 100 - 200 Employee

• Compliance Manager

  • Apr 2006 - May 2014

  East India Dock, United Kingdom Compliance Manager responsible for implementing complex, cross-functional and cross-cultural compliance initiatives, coordinating and/or delivering compliance training for regionally-based personnel, identifying and assessing corporate compliance risks, monitoring for continuous improvement, recommending effective controls and processes, and integrating specific compliance objectives for the business units. Ensuring that the regional business units have effectively established a framework of… Show more Compliance Manager responsible for implementing complex, cross-functional and cross-cultural compliance initiatives, coordinating and/or delivering compliance training for regionally-based personnel, identifying and assessing corporate compliance risks, monitoring for continuous improvement, recommending effective controls and processes, and integrating specific compliance objectives for the business units. Ensuring that the regional business units have effectively established a framework of controls, policies and compliance processes to protect against any major risks. For branches located in the UK, France and Germany. Show less



Reuters Datacenter

• Compliance Manager

  • Feb 2004 - Jan 2006

  East India Dock, United Kingdom Compliance Manager, responsible for the Audit, Quality Assurance and Health and Safety group within the Risk and Control department. Designated Global Expert for ISO responsible for the certification of all Data Centres to ISO standard. Documented processes and procedures and developed new QMS which Achieved ISO 9001: 2000 for two Data Centres. (Without any non-conformance to the standard) Specified and Developed Web Based M.I.S Dashboard proof of concept application. Assisted IBM… Show more Compliance Manager, responsible for the Audit, Quality Assurance and Health and Safety group within the Risk and Control department. Designated Global Expert for ISO responsible for the certification of all Data Centres to ISO standard. Documented processes and procedures and developed new QMS which Achieved ISO 9001: 2000 for two Data Centres. (Without any non-conformance to the standard) Specified and Developed Web Based M.I.S Dashboard proof of concept application. Assisted IBM by developing reports for UAT and Live implementation for Peregrine project. Show less



Mizuho Corporate Bank, Ltd.

• Quality Manager

  • Apr 2002 - Dec 2003

  London, United Kingdom Improved IT service efficiency from 83.0% to 98.4 % and decreased SLA breaches by 43.0% following analysis and categorisation of the nature of IT helpdesk calls Introduced METRIC reporting as part of the ISO 9000:2000 PDCA process on all service elements, availability, reliability, capacity management, project performance and cost, cost per service and service level performance through the development of a BRIO and SQL server reporting tool. Documented processes and procedures which… Show more Improved IT service efficiency from 83.0% to 98.4 % and decreased SLA breaches by 43.0% following analysis and categorisation of the nature of IT helpdesk calls Introduced METRIC reporting as part of the ISO 9000:2000 PDCA process on all service elements, availability, reliability, capacity management, project performance and cost, cost per service and service level performance through the development of a BRIO and SQL server reporting tool. Documented processes and procedures which Achieved ISO 9000:2000 for IT Services Department. Developed and introduced development methodology and documented process for development which maintained ISO TickIT for IT Services Department. Developed and documented process for Security which maintained ISO BS7799 for IT Services Department. Project managed the integration of Back Office service and integration of Security department for the three merged banks forming Mizuho Corporate Bank. Documented security policy and standards for the new merged company. Show less



Dai-Ichi Kangyo Bank, Ltd.

• Quality Manager

  • Oct 1980 - Apr 2002

  London, United Kingdom Areas of responsibility included Service Control, Business Continuity, Branch Security and Global Projects. Developed and documented process for Security which Achieved ISO BS7799 for IT Services Department. Developed Development methodology and Documented process for development which Achieved ISO TickIT for IT Services Department.