Experience

Leadium

• United States
• Advertising Services
• 1 - 100 Employee

• Operations Manager

  • Jan 2018 - Present



Wix

• Israel
• Software Development
• 700 & Above Employee

• Technical Support Specialist/Product Lead

  • May 2015 - Sep 2017

  • Oversee a Customer Support team responsible in engaging customers to resolve technical, billing, and support issues.• Product leader and direct contact for internal Account Access team, supporting them on content disputes.• Provide direct customer account support in troubleshooting and product walkthroughs.• Manage escalated customer issues, engaging complaints with superior service to ensure issues are de-escalated and customer is properly shown capabilities of the platform.• Handle 50+ customer support calls daily.



Wyndham Vacation Ownership

• United States
• Hospitality
• 700 & Above Employee

• Activities Coordinator

  • Nov 2014 - Mar 2015

  • Leading the implementation of the Wyndham activities department at the first New York vacation ownership location, with over 200 rooms.• Consulting with management team to establish annual budget, deliverables, and roll-out strategy of world class resort activities.• Assisting property manager in daily responsibilities, ranging from vendor procurement, accounting, to performing area audits.• Supporting housekeeping department by performing room inspections to ensure that above industry standards are being met.

• Activities Coordinator & Concierge

  • May 2014 - Nov 2014

  • Responsible for creating, planning, and implementing guest activity programs for the resort. Working with resort management to institute arts & crafts, pool games, movie night, karaoke, BBQ, brunch, and more.• Formulated an activity schedule that emphasized guest interaction while remaining sensitive to guest needs. • Disseminated activity information through the use of flyers, cable access channels, calendars and other appropriate formats.• Managed all facilities and equipment to insure proper working conditions to include inventory. Coordinated all maintenance and replacement needs as required.• Provided guests with area information, dining suggestions, and maps including area attractions to enhance guest experience.



Kramerbooks & Afterwords Cafe

• Certified Employee Trainer / Server

  • May 2013 - May 2014

  • Applied courtesy and problem solving skills to ensure customer satisfaction. • Transformed “difficult” customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions.• Cited for excellence in interpersonal communications, teamwork, customer service, flexibility, and reliability.• Commended for multitasking abilities; frequently assigned the largest section of restaurant during peak dining hours.



Blue Canary Events

• Events Services

• Wedding Event Operations Assistant

  • Sep 2013 - Oct 2013

  • Acted as the personal assistant to Ryan Michael Hayes for two weddings located at the Newseum and Doukenie Wine.• Assisted with the wedding event operations, which entailed: management of venue staff and coordination with banquet director, to ensure proper time management and site setup.• Consulted on the event site floor plan and design, while ensuring follow through of site setup and tear down.• Verified the audio/video equipment was functioning in coordination with the desires of the wedding party and DJ.



Buffalo Wild Wings

• United States
• Restaurants
• 700 & Above Employee

• Bartender

  • Nov 2010 - May 2013

  I participated in and oversaw the training of new employees and routinely checked in with their progress to ensure all employees were following store protocol. I consulted on the marketing of new establishments; traveling to assist with opening day activities and ensure the staff was fully prepared for business.



U.S. Department of Homeland Security

• Government Administration
• 700 & Above Employee

• Intern - Executive Assistant

  • May 2010 - Sep 2010

  I assisted the Office of International Affairs with official correspondence preparation; to include: research, composition and proofing. I was tasked with the event preparation surrounding the National Law Enforcement Agents Conference by compiling conference material, advanced travel arrangement scheduling, and compiling and managing conference attendee lists.