Erin May
SVP, Marketing at User Interviews- Claim this Profile
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Bio
Emily Kate Pope
Erin in a true leader in every sense of the word. Not only does she bring her best to every situation, but she empowers those around her to rise to a new level of excellence. I've had the pleasure of reporting to Erin at two different companies and can honestly say that I could not have dreamed up a better manager. She sets high but attainable standards, is thoughtful and strategic with feedback, and is always approachable and empathetic. Erin taught me so much about marketing—specifically audience development, SEO, and content marketing— and leadership in general. Along with being a truly fantastic manager, Erin has superior data analysis and project management skills. She is able to tackle massive and complex challenges with (what seems like) ease. She also has the rare ability to be both creative and analyical— always bringing data and innovation to the table. Erin's intellect, creativity, leadership, and overall excellence would be a rare and irreplaceable asset to any company.
Melissa Phipps
Erin and I worked together on several projects at About.com. She is a thoughtful, focused Web editor who can get multiple tasks done with efficiency and calm. She is very generous with her time and expertise. For example, she worked with her fellow About editors to help them maximize their social media efforts. Erin is driven and not afraid to challenge herself. I think she could achieve almost anything she sets her mind on.
Emily Kate Pope
Erin in a true leader in every sense of the word. Not only does she bring her best to every situation, but she empowers those around her to rise to a new level of excellence. I've had the pleasure of reporting to Erin at two different companies and can honestly say that I could not have dreamed up a better manager. She sets high but attainable standards, is thoughtful and strategic with feedback, and is always approachable and empathetic. Erin taught me so much about marketing—specifically audience development, SEO, and content marketing— and leadership in general. Along with being a truly fantastic manager, Erin has superior data analysis and project management skills. She is able to tackle massive and complex challenges with (what seems like) ease. She also has the rare ability to be both creative and analyical— always bringing data and innovation to the table. Erin's intellect, creativity, leadership, and overall excellence would be a rare and irreplaceable asset to any company.
Melissa Phipps
Erin and I worked together on several projects at About.com. She is a thoughtful, focused Web editor who can get multiple tasks done with efficiency and calm. She is very generous with her time and expertise. For example, she worked with her fellow About editors to help them maximize their social media efforts. Erin is driven and not afraid to challenge herself. I think she could achieve almost anything she sets her mind on.
Emily Kate Pope
Erin in a true leader in every sense of the word. Not only does she bring her best to every situation, but she empowers those around her to rise to a new level of excellence. I've had the pleasure of reporting to Erin at two different companies and can honestly say that I could not have dreamed up a better manager. She sets high but attainable standards, is thoughtful and strategic with feedback, and is always approachable and empathetic. Erin taught me so much about marketing—specifically audience development, SEO, and content marketing— and leadership in general. Along with being a truly fantastic manager, Erin has superior data analysis and project management skills. She is able to tackle massive and complex challenges with (what seems like) ease. She also has the rare ability to be both creative and analyical— always bringing data and innovation to the table. Erin's intellect, creativity, leadership, and overall excellence would be a rare and irreplaceable asset to any company.
Melissa Phipps
Erin and I worked together on several projects at About.com. She is a thoughtful, focused Web editor who can get multiple tasks done with efficiency and calm. She is very generous with her time and expertise. For example, she worked with her fellow About editors to help them maximize their social media efforts. Erin is driven and not afraid to challenge herself. I think she could achieve almost anything she sets her mind on.
Emily Kate Pope
Erin in a true leader in every sense of the word. Not only does she bring her best to every situation, but she empowers those around her to rise to a new level of excellence. I've had the pleasure of reporting to Erin at two different companies and can honestly say that I could not have dreamed up a better manager. She sets high but attainable standards, is thoughtful and strategic with feedback, and is always approachable and empathetic. Erin taught me so much about marketing—specifically audience development, SEO, and content marketing— and leadership in general. Along with being a truly fantastic manager, Erin has superior data analysis and project management skills. She is able to tackle massive and complex challenges with (what seems like) ease. She also has the rare ability to be both creative and analyical— always bringing data and innovation to the table. Erin's intellect, creativity, leadership, and overall excellence would be a rare and irreplaceable asset to any company.
Melissa Phipps
Erin and I worked together on several projects at About.com. She is a thoughtful, focused Web editor who can get multiple tasks done with efficiency and calm. She is very generous with her time and expertise. For example, she worked with her fellow About editors to help them maximize their social media efforts. Erin is driven and not afraid to challenge herself. I think she could achieve almost anything she sets her mind on.
Credentials
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CRO School
PavilionSep, 2023- Nov, 2024 -
CMO School
PavilionMar, 2023- Nov, 2024 -
Reforge Advanced Growth Strategy
ReforgeOct, 2019- Nov, 2024
Experience
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User Interviews
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United States
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Research
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1 - 100 Employee
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SVP, Marketing
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Feb 2022 - Present
From late pandemic, to early market crash, leading a high functioning and growing marketing team through whatever life throws at us, keeping customers at the center always. Taking User Interviews past $10M in ARR (started at $0) and counting. 📈
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VP, Growth & Marketing
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Jul 2019 - Feb 2022
I lead a cross-functional team focused on growth through experimentation. I also built and lead our content and marketing teams, supporting the supply and demand side of our marketplace and SaaS offering. We're dedicated to customer empathy, data backed decision making (quant and qual), and thinking critically while moving fast. It's a lot of fun. ✅
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VP, Marketing
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Oct 2017 - Jul 2019
From the first marketing hire to leading a small but mighty team, I focused on honest and smart content, engagement, and growth marketing to build the User Interviews brand and set us on a path to sustainable, compounding growth.
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Braze
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United States
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Software Development
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700 & Above Employee
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Sr. Director, Content & Programming
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Sep 2015 - Sep 2017
-Oversee all content strategy, production and distribution across owned, earned and paid platforms -Develop content strategy -Key player in site redesign; oversee all website optimizations and projects including SEO, CRO, engagement, and content -Oversee all content strategy, production and distribution across owned, earned and paid platforms -Develop content strategy -Key player in site redesign; oversee all website optimizations and projects including SEO, CRO, engagement, and content
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General Assembly
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United States
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Higher Education
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700 & Above Employee
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Head of Content Marketing & CRM
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Jun 2014 - Sep 2015
-Oversee editorial and brand content across multiple platforms -Build content strategy, implement, manage team -Manage all email and CRM marketing with emphasis on lead gen and nurture -Oversee editorial and brand content across multiple platforms -Build content strategy, implement, manage team -Manage all email and CRM marketing with emphasis on lead gen and nurture
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PetCareRx Inc
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United States
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Retail
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1 - 100 Employee
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VP, Content & Branding
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Dec 2013 - May 2014
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Director of Content
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Jul 2013 - Nov 2013
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Senior Content Strategist
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Nov 2011 - Jun 2013
-Oversee content strategy and implementation with focus on SEO and UX -Manage team of staff and freelance writers, editors and producers -Plan new taxonomy, information architecture, metadata -Establish KPIs, set up analytics, monitor results -Develop numerous web products and site enhancements; test, iterate, refine
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About.com
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Editor, Home & Garden
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Feb 2010 - Oct 2011
- Managed dozens of freelance writers, experts on a variety of topics across home & garden vertical - Implemented SEO, crosslinking, formatting, style and quality best practices across channel through in-depth annual feedback and frequent communication as needed, especially as dictated by observation of metrics - Created editorial calendar optimized for search - Helped plan About.com social media strategy with small team of editors and executives - Produced content packages and… Show more - Managed dozens of freelance writers, experts on a variety of topics across home & garden vertical - Implemented SEO, crosslinking, formatting, style and quality best practices across channel through in-depth annual feedback and frequent communication as needed, especially as dictated by observation of metrics - Created editorial calendar optimized for search - Helped plan About.com social media strategy with small team of editors and executives - Produced content packages and specials to sell to top advertisers Show less - Managed dozens of freelance writers, experts on a variety of topics across home & garden vertical - Implemented SEO, crosslinking, formatting, style and quality best practices across channel through in-depth annual feedback and frequent communication as needed, especially as dictated by observation of metrics - Created editorial calendar optimized for search - Helped plan About.com social media strategy with small team of editors and executives - Produced content packages and… Show more - Managed dozens of freelance writers, experts on a variety of topics across home & garden vertical - Implemented SEO, crosslinking, formatting, style and quality best practices across channel through in-depth annual feedback and frequent communication as needed, especially as dictated by observation of metrics - Created editorial calendar optimized for search - Helped plan About.com social media strategy with small team of editors and executives - Produced content packages and specials to sell to top advertisers Show less
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Discovery Inc
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United States
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Entertainment
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700 & Above Employee
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Managing Editor, PlanetGreen.com
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Jul 2008 - Jan 2010
- Managed team of 25+ writers, 2 producers and 3 photo editors - Oversaw publication of 15-20 articles every day, including editing and production - Developed and maintained editorial calendar, coordinating with ad sales, editors and producers - Worked with TV production team to translate sundry assets into great web-ready content - Edited all content—slideshows, quizzes, photo-filled articles, video—for publication - Optimized SEO and managed social media efforts on… Show more - Managed team of 25+ writers, 2 producers and 3 photo editors - Oversaw publication of 15-20 articles every day, including editing and production - Developed and maintained editorial calendar, coordinating with ad sales, editors and producers - Worked with TV production team to translate sundry assets into great web-ready content - Edited all content—slideshows, quizzes, photo-filled articles, video—for publication - Optimized SEO and managed social media efforts on Twitter, Facebook, StumbleUpon, etc. Show less - Managed team of 25+ writers, 2 producers and 3 photo editors - Oversaw publication of 15-20 articles every day, including editing and production - Developed and maintained editorial calendar, coordinating with ad sales, editors and producers - Worked with TV production team to translate sundry assets into great web-ready content - Edited all content—slideshows, quizzes, photo-filled articles, video—for publication - Optimized SEO and managed social media efforts on… Show more - Managed team of 25+ writers, 2 producers and 3 photo editors - Oversaw publication of 15-20 articles every day, including editing and production - Developed and maintained editorial calendar, coordinating with ad sales, editors and producers - Worked with TV production team to translate sundry assets into great web-ready content - Edited all content—slideshows, quizzes, photo-filled articles, video—for publication - Optimized SEO and managed social media efforts on Twitter, Facebook, StumbleUpon, etc. Show less
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Korin
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United States
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Retail
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1 - 100 Employee
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Copywriter
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Nov 2007 - Oct 2008
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Simon & Schuster
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United States
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Book and Periodical Publishing
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700 & Above Employee
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eBook Proofer
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Nov 2007 - Jul 2008
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StarChefs
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United States
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Book and Periodical Publishing
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1 - 100 Employee
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Editorial Assistant; Editorial Director International Chefs Congress
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Oct 2006 - Oct 2007
- Served as editor of 192-page Congress Book with recipes, photos, bios, and chef interviews - Stage managed and directed programming, leading staff of more than 40 to successful execution of million-dollar, industry only event at 7 World Trade - Forged relationships with more than 65 international chefs, their assistants, food-service professionals and members of the media - Wrote weekly features for audience of chefs and food enthusiasts - Edited recipes for… Show more - Served as editor of 192-page Congress Book with recipes, photos, bios, and chef interviews - Stage managed and directed programming, leading staff of more than 40 to successful execution of million-dollar, industry only event at 7 World Trade - Forged relationships with more than 65 international chefs, their assistants, food-service professionals and members of the media - Wrote weekly features for audience of chefs and food enthusiasts - Edited recipes for features, books and marketing collateral - Interviewed chefs, sommeliers, mixologists, restaurateurs and wine consultants - Tasted and photographed amazing food, fortifying knowledge of techniques and ingredients Show less - Served as editor of 192-page Congress Book with recipes, photos, bios, and chef interviews - Stage managed and directed programming, leading staff of more than 40 to successful execution of million-dollar, industry only event at 7 World Trade - Forged relationships with more than 65 international chefs, their assistants, food-service professionals and members of the media - Wrote weekly features for audience of chefs and food enthusiasts - Edited recipes for… Show more - Served as editor of 192-page Congress Book with recipes, photos, bios, and chef interviews - Stage managed and directed programming, leading staff of more than 40 to successful execution of million-dollar, industry only event at 7 World Trade - Forged relationships with more than 65 international chefs, their assistants, food-service professionals and members of the media - Wrote weekly features for audience of chefs and food enthusiasts - Edited recipes for features, books and marketing collateral - Interviewed chefs, sommeliers, mixologists, restaurateurs and wine consultants - Tasted and photographed amazing food, fortifying knowledge of techniques and ingredients Show less
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Education
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Northwestern University
BA, English