Experience

Impact Food Group

• United Kingdom
• Food & Beverages
• 100 - 200 Employee

• System Support Administrator

  • Jun 2023 - Present



Person Centred Software Ltd

• United Kingdom
• Software Development
• 1 - 100 Employee

• Client Success Manager

  • Jan 2021 - May 2023

  Made Redundant Made Redundant



BlueSky Education

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Customer Service

  • Nov 2016 - Jan 2021



Unisto

• Switzerland
• Plastics and Rubber Product Manufacturing
• 1 - 100 Employee

• Sales Coordinator

  • Jan 2016 - Nov 2016

  The job involves looking after existing customers with repeat orders and pushing for up-selling and cross-selling products. The job involves generating quotes by contact factories around the world, tracking and supervising orders as they are dispatch from the factory to the customer and maintaining various spreadsheets and databases in order to allow reports to be generated at the end of the month. The job also entails providing support to Area Business Managers, who liaise with potential new clients and are largely out of the office. The job also requires to follow up and chase new business leads which come in through the Unisto website, through emails, telephone calls and sample/quote requests. Show less



Grand Prix Legends

• Customer Service Advisor

  • Nov 2015 - Dec 2015

  Grand Prix Legends is a catalogue and website retailer who sell motor sport merchandise. I worked in the phone room; taking orders, processing orders and providing customer service to callers. This was a temporary position which I helped to cover the busy Christmas period, where we would take around 60 to 80 phone calls a day. Grand Prix Legends is a catalogue and website retailer who sell motor sport merchandise. I worked in the phone room; taking orders, processing orders and providing customer service to callers. This was a temporary position which I helped to cover the busy Christmas period, where we would take around 60 to 80 phone calls a day.



Eteach

• United Kingdom
• Technology, Information and Media
• 100 - 200 Employee

• Customer Service Administrator

  • Aug 2015 - Nov 2015

  Providing administrative support for Account Managers as well as taking phone calls, answering inbound calls and checking customers job adverts posted on our website. My role requires me to know and replicate the personal identity of each Account Manager and be able to update databases, document communications and ensure information provided to our customers is formatted and presented correctly. The job also requires a creative aspect in designing artwork for clients to be used on our website. The job requires extensive working knowledge of: • CRM. • Outlook. • Microsoft Office packages. • The eteach website. • Photoshop. Show less



WIZARD VIDEO PRODUCTIONS LIMITED

• United Kingdom
• Media Production
• 1 - 100 Employee

• Dispatch Coordinator

  • Nov 2010 - Aug 2015

  during my time at Wizard Vodeo, I was in charge of running the production of DVD's whilst at Wizard Video Productions. This job required me to maintain and operate duplicators used to make the company's end product. This involved refilling inks, cleaning printers, operating the software and carrying out quality control after the production process. As the only member of the department, I was required to carry out repairs when the departments machines weren't operational. This required problem solving skills in order to find errors and work with tech support in order to resolve issues. It was a vital part of my job as any issues would bring the entire company's production to a stand still. This would often require me to stay late at work, in order to get the company's production up and running again. On top of this I also operated a 'Copy-bank', used by the business to transfer customers old video tapes to DVD. This involved using and setting up multiple types of tape players and DVD recorders, maintaining and cleaning them, and advising customers on the best service for their needs. My job role also involved administrative work, using Sage accounts and Sage Act! Database. Using Photoshop to design artwork, inbound emails and telephone calls, taking bookings and answering customer questions and greeting customers at the door. During my 5 years at Wizard, I was able to improve productivity, reduce operating costs and reorganise the department to become more efficient and able to accommodate last minute orders and one-off custom orders. I used my range of skills to provide management with analysis and generate reports to give a brief insight into how the department is operating and present ideas in how to move the department forward. Show less



SPAR South Africa

• South Africa
• Retail
• 700 & Above Employee

• Supervisor

  • Aug 2009 - Jan 2011

  Looking after the shop floor, cashing up tills, looking up after hours, clearing out 'out-of-date' foods, ensuring staff had breaks and helped out with their roles, delegating tasks and ensuring the shop was maintained to a high standard. Looking after the shop floor, cashing up tills, looking up after hours, clearing out 'out-of-date' foods, ensuring staff had breaks and helped out with their roles, delegating tasks and ensuring the shop was maintained to a high standard.