Senior Quality Analyst

• Jun 2020 - Present

Quality Assurance Analyst

• Feb 2016 - Jun 2020

• Responsible for performing Functional, Smoke, Integration, Regression, Ad-hoc, UAT and exploratory testing.• Responsible for preparing Test and Production Environment both On-Prem as well as in Cloud (Azure).• Hands-on experience with automated UI tests using Test Complete framework.• Experience in Using Test management/Bug Tracking Tools: Rally, Bugzilla, JIRA.• Responsibilities include test estimation, preparing test strategy, test plans, test cases, test Reports, traceability Matrix as well defining the test entry and test existing criteria. • Planned and executed both Front-End and Back-End tests for the product.• Maintained and updated customer production environments.• Utilized specialized tools to determine defects using Wireshark, Perfmon, Procmon, Browser Developer tools, SQL Profiler/Flight Recorder, Visual Studio (schema compare, data compare, etc.)• Well versed with agile methodology. • Managed the company network of 10-15 physical and virtual servers (Active Directory, Microsoft Exchange, SQL Server, Network hardware, Hyper-V Virtual servers, smart UPS system, backup plans)• Planned and currently executing company infrastructure and customer production servers to move to Azure. This includes mapping out each stage and working with vendors and customers to ensure a smooth transition with minimum downtime.

Senior Technical Support Advisor (Change Auditor)

• May 2010 - Feb 2016

• Responsible for providing technical support on Change Auditor and In-trust products. With Change Auditor you get complete, real-time change auditing, in-depth forensics and comprehensive reporting on all key configuration, user and administrator changes for Active Directory, ADLDS, AD Queries, Exchange, SharePoint, Lync, VMware, NetApp, Windows File Servers, EMC, and SQL Server.• Providing support to the customers on achieving the complex compliance auditing challenges with built-in reports for SOX, PCI DSS, HIPAA, FISMA, SAS 70 and more using Change Auditor & in-Trust products.• Ensure accurate reporting of customer concerns and resolution in order to flag key trends internal process improvements, policy or system issues.• Working closely with Professional Services to handle any technical questions or issues which arises during a sales cycle and setting appropriate customer expectations.• Escalate unresolved situations following the defined escalation path.• Handle issues of a sensitive nature in an effort to resolve customer issues and maintain a positive customer experience.• Responsible for creating solutions to build up the Dell knowledge base for customer resolution.• Responsible for documentation of the issues and its corresponding resolutions and passing that along to other team members.

Senior Technical Support Advisor (Archive Manager & Recovery Manager Product)

• May 2010 - May 2013

• Responsible for providing technical support on Archive Manager and Recovery Manager for Exchange.• Responsible for helping customers in achieving efficient storage by dramatically reducing long-term storage needs, as well as the need to maintain the performance of the Enterprise Email Servers.• Worked with Exchange 2003, 2007 and 2010 on daily basis in order to integrate with Archive Manager and Recovery Manager, including Active Directory and GroupWise environments.• Extensive use of SQL 2005& 2008 and SQL profiler for troubleshooting purpose.• Worked with different Backup software for instance VRanger, Backup Exec, Tivoli, DPM, Net backup, Legato, HP DP, etc. for recovering Exchange EDB files.• Providing support to over 100K IS Administrators including many Fortune 500 companies and government agencies. • Maintain personal queue of ongoing customer issues until resolution, interfacing with R&D resources to bring escalated issues to resolution as required.• AD support including users/groups, ADSI Edit, Replication, DNS, Permissions, LDAP, Group Policies, GPOs. GroupWise support including PostOffice, Retention, Mailbox corruption.• Exchange 200X/2010 administration and configuration including email routing and mail flow, SMTP, storage and recovery groups, clustering, journaling, MFCMAPI.• IIS 5.X, 6.X, 7.X administration and troubleshooting including publishing, SSL configuration, bindings, application pool configuration, website security.• SQL 200X/2010 administration and troubleshooting including writing custom queries, examining stored procedures, performance and diagnostic testing using SQL profiler/PerfMon, providing suggested maintenance plans.

Exchange Migration Expert Consultant

• Dec 2009 - Feb 2010

• Performed cross-forest migration of mailboxes between two Exchange Organizations using VB Script and Exchange PowerShell• Carried out cross domain data migration using applications e.g. “Robocopy” and “Beyond Compare”• Created DFS(Distributed File Systems) roots and links for new migrated data in “Just Energy” domain and ensured mapped drives(through login scripts) and access to historical data for users• Implemented setting NTFS and Share permissions on user shared folders for access • Accomplished maintenance on active directory to ensure appropriate application of group policies and permissions to AD Objects• Wiping and reactivating Blackberry on new BES server for new users• Created new user accounts and added security groups for accessing domain resources using scripts• Provided post migration support to users and ensured access to database, domain resources, outlook 2007 and various in-home applications

Senior Exchange System Administrator

• Nov 2007 - Jan 2009

• Installed, configured and monitored Exchange 2007 for client access server (CAS), hub and mailbox roles. Also, developed custom email policy on Exchange 2007 for certain clients in test VMware environment• Supported day to day operations and projects for Exchange 2003 & 2007, active directory/group policies, blackberry, mail archiving and journaling in hosted exchange environment• Performed migration from MS Exchange 2003 environment to 2007• Customized LDAP queries for individual clients in hosted exchange environment on global address list and Company address list• Supported outlook with an Exchange account using RPC over HTTPS on Exchange 2003 and Outlook Anywhere on Exchange 2007 along with managing public folders• Implemented disaster recovery solutions using recovery storage groups (RSG), backups and business continuity solutions. Ensured system availability, stability, redundancy and scalability by periodically implementing hotfixes, patches, load balancing to distribute server load for better performance• Educated users on changes implied in accessing OWA after Exchange 2007 was introduced• Installed Blackberry Enterprise Server(BES) 4.1.5 SP5 and maintained blackberry devices• Administered and monitored network devices and topologies using network diagrams and topology discoverer• Ensured 100% Uptime for Continuous flow of business critical information/e-mails to support traders, brokers and financial domain clients by performing regular backups• Installed SMTP send & receive connectors to enable archiving through third party for compliance reason on Exchange 2007 hub transport

Microsoft Exchange System Administrator

• Jan 2007 - Oct 2007

• Supported Microsoft products through third party vendor/s• Provided technical support on Windows 2003 Server Standard and Enterprise, Windows 2000/XP, Small Business Server 2003,Exchange 2003/2007, Blackberry and Active Sync with Mobile 5 handheld devices• Installed, maintained and supported IIS 6.0, IIS 5.0• Worked on Anti-virus and Anti-spam i.e. Symantec mail security, Avast GFI Essentials.• Installed and managed Exchange Server VIA regular backups, online and offline defragmentation and disaster recovery• Used troubleshooting applications e.g. ADSI Edit, LDP Dump, Netmon and Perfmon Traces • Setup Outlook Web access for web mail access with or without SSL and RPC over HTTPS for connecting remotely through Outlook 2003/2007• Troubleshooted Outlook for connectivity and performance issues using application e.g MFCMAPI, ESL Trace and RPC Dialog Box• Created Organizational Units(OU),new mailbox resources, manage permissions and setup Group policies to Mailbox store and creating/deleting users for AD management

Technical Support Analyst - MS Exchange

• Mar 2006 - Aug 2006

Helpdesk Support Specialist - MS Exchange

• Jul 2005 - Feb 2006