On-Call Program Associate

• Oct 2023 - Present

Continuation of crisis hotline counselor volunteer experience with growing responsibility in crisis & volunteer management. Continuation of crisis hotline counselor volunteer experience with growing responsibility in crisis & volunteer management.

Director of Operations

• Sep 2023 - Present

Continuation of previous role; Growing into the needs of the market center by codifying and performing essential operational processes to provide excellent customer service for 70+ realtor estate agents across two offices in the KW Vaca Valley Market Center, such as: • Verifying property transaction closing statements & checks, along with processing check deposits and disbursements, • Compiling key institutional knowledge & ongoing operations to onboard staff hires into the market… Show more Continuation of previous role; Growing into the needs of the market center by codifying and performing essential operational processes to provide excellent customer service for 70+ realtor estate agents across two offices in the KW Vaca Valley Market Center, such as: • Verifying property transaction closing statements & checks, along with processing check deposits and disbursements, • Compiling key institutional knowledge & ongoing operations to onboard staff hires into the market center, • Creation of systematic outreach to recruit newly licensed realtors and those preparing to sit licensure exams, • Streamlining existing operational processes into more efficient best practices for agent on-boarding and off-boarding, • And day to day operations, such as maintaining office supply inventory and managing vendors. Additionally, provide logistical support for several events which serve the top 20% producing agents, the Associate Leadership Council advisory board, and the entirety of the market center along with community partners to: • Advertise events through multi-modal marketing across several platforms, • Plan & execute logistics for single-day events and training series spanning several weeks, • And order supplies, track registrations, and organize details. Show less Continuation of previous role; Growing into the needs of the market center by codifying and performing essential operational processes to provide excellent customer service for 70+ realtor estate agents across two offices in the KW Vaca Valley Market Center, such as: • Verifying property transaction closing statements & checks, along with processing check deposits and disbursements, • Compiling key institutional knowledge & ongoing operations to onboard staff hires into the market… Show more Continuation of previous role; Growing into the needs of the market center by codifying and performing essential operational processes to provide excellent customer service for 70+ realtor estate agents across two offices in the KW Vaca Valley Market Center, such as: • Verifying property transaction closing statements & checks, along with processing check deposits and disbursements, • Compiling key institutional knowledge & ongoing operations to onboard staff hires into the market center, • Creation of systematic outreach to recruit newly licensed realtors and those preparing to sit licensure exams, • Streamlining existing operational processes into more efficient best practices for agent on-boarding and off-boarding, • And day to day operations, such as maintaining office supply inventory and managing vendors. Additionally, provide logistical support for several events which serve the top 20% producing agents, the Associate Leadership Council advisory board, and the entirety of the market center along with community partners to: • Advertise events through multi-modal marketing across several platforms, • Plan & execute logistics for single-day events and training series spanning several weeks, • And order supplies, track registrations, and organize details. Show less

Director of First Impressions

• Jul 2023 - Sep 2023

Suicide Prevention Volunteer Hotline Counselor

• Sep 2021 - Apr 2023

Provide support for individuals in crisis by assessing suicide risk level, provide emotional support, deescalate crisis situations, and refer additional services as needed. Provide support for individuals in crisis by assessing suicide risk level, provide emotional support, deescalate crisis situations, and refer additional services as needed.

Program Coordinator

• May 2019 - Oct 2021

Led and co-led three cross-department teams: Strategy Working Group of six colleagues (2020); Data & Salesforce Working Group of seven colleagues (2020-2021); and the Network Effect Research Group of four colleagues (2020-2021), which catalyzed an inaugural network survey. Leadership experience in project management, qualitative data analysis, strategy development, theory of action creation and implementation, department roadmap creation, beta-testing data and communications platforms for… Show more Led and co-led three cross-department teams: Strategy Working Group of six colleagues (2020); Data & Salesforce Working Group of seven colleagues (2020-2021); and the Network Effect Research Group of four colleagues (2020-2021), which catalyzed an inaugural network survey. Leadership experience in project management, qualitative data analysis, strategy development, theory of action creation and implementation, department roadmap creation, beta-testing data and communications platforms for team-wide adoption, database management, and process manuals development. • Co-designed, launched, and collected findings from the inaugural survey of a network of 840+ leaders in the field of Education, across 37 cohorts of 20-25 leaders. Survey data yielded insights such as inter- and intra-cohort network connections, challenges and visions for the field of education, demographic and socio-economic insights, and interest in programmatic offerings. • Produced four webinars and wrote the network effect programming playbook in support of catalyzing network effect in 2021. Provided database management for all network effect programming, including partner coalitions data. • Co-designed, project-managed, and launched the first three issues of the Pahara Pulse network newsletter. Met target demographic representation while aligning to the tenets of the Network Effect theory of action to amplify, coordinate/connect, and convene outstanding education leaders. • Provided excellent logistical support for one of six cohorts in the Race, Reflection, and Practice Towards Action pilot program over six weeks; excellent as rated by over 90% of participants in 2021. • Coordinated excellent logistical support for transformative leadership development seminars, serving four cohorts of leaders; excellent as rated by over 90% of participants in 2019. Show less Led and co-led three cross-department teams: Strategy Working Group of six colleagues (2020); Data & Salesforce Working Group of seven colleagues (2020-2021); and the Network Effect Research Group of four colleagues (2020-2021), which catalyzed an inaugural network survey. Leadership experience in project management, qualitative data analysis, strategy development, theory of action creation and implementation, department roadmap creation, beta-testing data and communications platforms for… Show more Led and co-led three cross-department teams: Strategy Working Group of six colleagues (2020); Data & Salesforce Working Group of seven colleagues (2020-2021); and the Network Effect Research Group of four colleagues (2020-2021), which catalyzed an inaugural network survey. Leadership experience in project management, qualitative data analysis, strategy development, theory of action creation and implementation, department roadmap creation, beta-testing data and communications platforms for team-wide adoption, database management, and process manuals development. • Co-designed, launched, and collected findings from the inaugural survey of a network of 840+ leaders in the field of Education, across 37 cohorts of 20-25 leaders. Survey data yielded insights such as inter- and intra-cohort network connections, challenges and visions for the field of education, demographic and socio-economic insights, and interest in programmatic offerings. • Produced four webinars and wrote the network effect programming playbook in support of catalyzing network effect in 2021. Provided database management for all network effect programming, including partner coalitions data. • Co-designed, project-managed, and launched the first three issues of the Pahara Pulse network newsletter. Met target demographic representation while aligning to the tenets of the Network Effect theory of action to amplify, coordinate/connect, and convene outstanding education leaders. • Provided excellent logistical support for one of six cohorts in the Race, Reflection, and Practice Towards Action pilot program over six weeks; excellent as rated by over 90% of participants in 2021. • Coordinated excellent logistical support for transformative leadership development seminars, serving four cohorts of leaders; excellent as rated by over 90% of participants in 2019. Show less

Outreach Coordinator

• Jun 2017 - Oct 2018

Conducted outreach for the American Red Cross and Wounded Warrior Project (WWP) partnership. Recruited volunteers and developed relationships with community organizations, military units, hospital programs, and local vendors. • Facilitated inventory support of 550 emergency kits between 34 deployed, European, and Far East medical treatment facilities. Monitored distribution abroad and initiated replenishment requests with stateside WWP partner, tracking fulfillment and receipt with… Show more Conducted outreach for the American Red Cross and Wounded Warrior Project (WWP) partnership. Recruited volunteers and developed relationships with community organizations, military units, hospital programs, and local vendors. • Facilitated inventory support of 550 emergency kits between 34 deployed, European, and Far East medical treatment facilities. Monitored distribution abroad and initiated replenishment requests with stateside WWP partner, tracking fulfillment and receipt with treatment facilities. • Coordinated 12 events quarterly (avg.) serving 5 U.S. military installations. Planned, recruited, procured, executed and reported a range of programs serving audiences from 40 to 1,200 hospital staff, aeromedical caregivers, and wounded warriors recovering or reintegrating from deployment. • Reconciled partnership grant expenses towards 9 budget line items, additionally supporting data compilation for quarterly grant reports. Prepared international vendor wire transfers for partnership’s large financial commitment towards high profile Intensive Outpatient Program. • Representative of WWP’s veteran services; Briefed and registered 25 patients monthly. Created partnership staffing schedules for patient support “gear desk”. Assessed and replenished inventory. Show less Conducted outreach for the American Red Cross and Wounded Warrior Project (WWP) partnership. Recruited volunteers and developed relationships with community organizations, military units, hospital programs, and local vendors. • Facilitated inventory support of 550 emergency kits between 34 deployed, European, and Far East medical treatment facilities. Monitored distribution abroad and initiated replenishment requests with stateside WWP partner, tracking fulfillment and receipt with… Show more Conducted outreach for the American Red Cross and Wounded Warrior Project (WWP) partnership. Recruited volunteers and developed relationships with community organizations, military units, hospital programs, and local vendors. • Facilitated inventory support of 550 emergency kits between 34 deployed, European, and Far East medical treatment facilities. Monitored distribution abroad and initiated replenishment requests with stateside WWP partner, tracking fulfillment and receipt with treatment facilities. • Coordinated 12 events quarterly (avg.) serving 5 U.S. military installations. Planned, recruited, procured, executed and reported a range of programs serving audiences from 40 to 1,200 hospital staff, aeromedical caregivers, and wounded warriors recovering or reintegrating from deployment. • Reconciled partnership grant expenses towards 9 budget line items, additionally supporting data compilation for quarterly grant reports. Prepared international vendor wire transfers for partnership’s large financial commitment towards high profile Intensive Outpatient Program. • Representative of WWP’s veteran services; Briefed and registered 25 patients monthly. Created partnership staffing schedules for patient support “gear desk”. Assessed and replenished inventory. Show less

Center Operations Manager, CASF USO & Warrior Center USO

• Jul 2015 - Jun 2017

Managed non-profit support of U.S. Air Force 86th Medical Group’s En-Route Patient Staging (ERPS) aeromedical missions. Supported mission relocation and integration with Warrior Center USO daily operations, increasing center programs by 40% per month. • Reviewed existing policies and operations to identify ERPS mission integration initiatives. Created mission support standard operating procedures and contingency procedures towards mission volatility (45% in 2015). Provided aeromedical… Show more Managed non-profit support of U.S. Air Force 86th Medical Group’s En-Route Patient Staging (ERPS) aeromedical missions. Supported mission relocation and integration with Warrior Center USO daily operations, increasing center programs by 40% per month. • Reviewed existing policies and operations to identify ERPS mission integration initiatives. Created mission support standard operating procedures and contingency procedures towards mission volatility (45% in 2015). Provided aeromedical patient support by creating and distributing snack bags to tide over 5+ hour meal gap in transit. • Planned, coordinated and executed support of biweekly ERPS missions. Coordinated mission support of five USO staff; two shifts ERPS staff; 50+ volunteers; and 20+ military community organizations. Conducted financial stewardship of three budgets worth $50,000; 25 local and 5 international donor in-kind contributions. • Managed Warrior Center daily operations and maintained CASF USO “resting but ready” status. Created schedules for reporting deadlines, banking activities, warehouse supply orders and perishable inventory rotation. Maintained property books for two centers. • Led center volunteer information management system transition from Samaritan to Digital Cheetah. Created staff procedures for volunteer recruitment and tracking in new system. Assisted information platform transition of center records and reporting from network-based to Microsoft 365 cloud systems. • Conducted volunteer recruitment, training, scheduling, supervision of daily work responsibilities and recognition for 250 volunteers. Trained five staff, 25+ volunteers and created volunteer leadership positions in support of ERPS missions. Assisted center management in staff recruitment, interviews, and new hire on-boarding training. Assisted with employee performance management and progress plans. Show less Managed non-profit support of U.S. Air Force 86th Medical Group’s En-Route Patient Staging (ERPS) aeromedical missions. Supported mission relocation and integration with Warrior Center USO daily operations, increasing center programs by 40% per month. • Reviewed existing policies and operations to identify ERPS mission integration initiatives. Created mission support standard operating procedures and contingency procedures towards mission volatility (45% in 2015). Provided aeromedical… Show more Managed non-profit support of U.S. Air Force 86th Medical Group’s En-Route Patient Staging (ERPS) aeromedical missions. Supported mission relocation and integration with Warrior Center USO daily operations, increasing center programs by 40% per month. • Reviewed existing policies and operations to identify ERPS mission integration initiatives. Created mission support standard operating procedures and contingency procedures towards mission volatility (45% in 2015). Provided aeromedical patient support by creating and distributing snack bags to tide over 5+ hour meal gap in transit. • Planned, coordinated and executed support of biweekly ERPS missions. Coordinated mission support of five USO staff; two shifts ERPS staff; 50+ volunteers; and 20+ military community organizations. Conducted financial stewardship of three budgets worth $50,000; 25 local and 5 international donor in-kind contributions. • Managed Warrior Center daily operations and maintained CASF USO “resting but ready” status. Created schedules for reporting deadlines, banking activities, warehouse supply orders and perishable inventory rotation. Maintained property books for two centers. • Led center volunteer information management system transition from Samaritan to Digital Cheetah. Created staff procedures for volunteer recruitment and tracking in new system. Assisted information platform transition of center records and reporting from network-based to Microsoft 365 cloud systems. • Conducted volunteer recruitment, training, scheduling, supervision of daily work responsibilities and recognition for 250 volunteers. Trained five staff, 25+ volunteers and created volunteer leadership positions in support of ERPS missions. Assisted center management in staff recruitment, interviews, and new hire on-boarding training. Assisted with employee performance management and progress plans. Show less

Guest Speaker

• Jul 2015 - Jul 2015

Presented innovative theory of Coordination in Humanitarian Logistics as related to emerging disaster relief industry trends, collaborative organizational behavior, network logistics, as well as academic and professional experiences. Presentation based in final paper and presentation of Humanitarian Logistics & Health Care course at the Isenberg School of Management; Invited to present by conference co-host and above course Professor Anna Nagurney. Conference link here:… Show more Presented innovative theory of Coordination in Humanitarian Logistics as related to emerging disaster relief industry trends, collaborative organizational behavior, network logistics, as well as academic and professional experiences. Presentation based in final paper and presentation of Humanitarian Logistics & Health Care course at the Isenberg School of Management; Invited to present by conference co-host and above course Professor Anna Nagurney. Conference link here: http://www.caopt.com/DOD2015/index.html Show less Presented innovative theory of Coordination in Humanitarian Logistics as related to emerging disaster relief industry trends, collaborative organizational behavior, network logistics, as well as academic and professional experiences. Presentation based in final paper and presentation of Humanitarian Logistics & Health Care course at the Isenberg School of Management; Invited to present by conference co-host and above course Professor Anna Nagurney. Conference link here:… Show more Presented innovative theory of Coordination in Humanitarian Logistics as related to emerging disaster relief industry trends, collaborative organizational behavior, network logistics, as well as academic and professional experiences. Presentation based in final paper and presentation of Humanitarian Logistics & Health Care course at the Isenberg School of Management; Invited to present by conference co-host and above course Professor Anna Nagurney. Conference link here: http://www.caopt.com/DOD2015/index.html Show less

Residential Assistant

• Sep 2012 - May 2015

First source of response for resident needs, emergency response and enforcement of University policy for a hall of 700 students; directly responsible for 26 residents over the duration of five academic semesters. • Initiated correspondence with students involved in policy violations, residential conflicts, and well-being incidents. Filed all appropriate paperwork and communicated with corresponding campus resources. • Organized community programs in collaboration with staff… Show more First source of response for resident needs, emergency response and enforcement of University policy for a hall of 700 students; directly responsible for 26 residents over the duration of five academic semesters. • Initiated correspondence with students involved in policy violations, residential conflicts, and well-being incidents. Filed all appropriate paperwork and communicated with corresponding campus resources. • Organized community programs in collaboration with staff members; Programs served from 5 to 350 participants. Program focuses included social justice, physical & emotional well-being, citizenship, career, academic success, and arts. Preparation included event planning, budgeting, advertisement, placing reservations or purchase orders, and correspondence with any guest performers, speakers, or instructors. • Basic training in conflict resolution; suicide prevention; sexual harassment and domestic violence response; active bystander and LGBTQ alliance. Show less First source of response for resident needs, emergency response and enforcement of University policy for a hall of 700 students; directly responsible for 26 residents over the duration of five academic semesters. • Initiated correspondence with students involved in policy violations, residential conflicts, and well-being incidents. Filed all appropriate paperwork and communicated with corresponding campus resources. • Organized community programs in collaboration with staff… Show more First source of response for resident needs, emergency response and enforcement of University policy for a hall of 700 students; directly responsible for 26 residents over the duration of five academic semesters. • Initiated correspondence with students involved in policy violations, residential conflicts, and well-being incidents. Filed all appropriate paperwork and communicated with corresponding campus resources. • Organized community programs in collaboration with staff members; Programs served from 5 to 350 participants. Program focuses included social justice, physical & emotional well-being, citizenship, career, academic success, and arts. Preparation included event planning, budgeting, advertisement, placing reservations or purchase orders, and correspondence with any guest performers, speakers, or instructors. • Basic training in conflict resolution; suicide prevention; sexual harassment and domestic violence response; active bystander and LGBTQ alliance. Show less

CASF USO Center Manager

• Apr 2014 - Aug 2014

Managed USO center in Contingency Aero-medical Staging Flight (CASF) facility to support wounded, ill and injured military troops. Responsibilities included customer service, budget and inventory management, event planning, personnel oversight, and community outreach. • Briefed an average of 35 service men and women per twice weekly mission of the USO CASF services offered. Ensured all received hot, home-cooked meals; clothing items; multiple methods of communication to loved ones;… Show more Managed USO center in Contingency Aero-medical Staging Flight (CASF) facility to support wounded, ill and injured military troops. Responsibilities included customer service, budget and inventory management, event planning, personnel oversight, and community outreach. • Briefed an average of 35 service men and women per twice weekly mission of the USO CASF services offered. Ensured all received hot, home-cooked meals; clothing items; multiple methods of communication to loved ones; entertainment; home amenities; and excellent customer service. • Tracked inventory stock of supplies and placed weekly warehouse orders accordingly. Accounted for petty cash donations and in-kind donations. Responsible for budget management of center events and expenses at an average of $1500/month. • Planned, coordinated and executed an average 20 event programs monthly to provide meals for twice weekly missions of 10 to 55 service members. Hosted two monthly programs specifically for staff and volunteer appreciation. Logged program data sheet after each event. • Supervised 40 volunteers and 13 volunteer groups in troop support initiatives during twice weekly missions’ 18-hour overnight stay at CASF USO. Accounted for approx. 150 volunteer hours/month. • Promoted event opportunities to local military community and collaboration with international and local organizations to see greater success of events. Managed “CASF USO Germany” Facebook page, increasing media traffic by 161% within the first month. Show less Managed USO center in Contingency Aero-medical Staging Flight (CASF) facility to support wounded, ill and injured military troops. Responsibilities included customer service, budget and inventory management, event planning, personnel oversight, and community outreach. • Briefed an average of 35 service men and women per twice weekly mission of the USO CASF services offered. Ensured all received hot, home-cooked meals; clothing items; multiple methods of communication to loved ones;… Show more Managed USO center in Contingency Aero-medical Staging Flight (CASF) facility to support wounded, ill and injured military troops. Responsibilities included customer service, budget and inventory management, event planning, personnel oversight, and community outreach. • Briefed an average of 35 service men and women per twice weekly mission of the USO CASF services offered. Ensured all received hot, home-cooked meals; clothing items; multiple methods of communication to loved ones; entertainment; home amenities; and excellent customer service. • Tracked inventory stock of supplies and placed weekly warehouse orders accordingly. Accounted for petty cash donations and in-kind donations. Responsible for budget management of center events and expenses at an average of $1500/month. • Planned, coordinated and executed an average 20 event programs monthly to provide meals for twice weekly missions of 10 to 55 service members. Hosted two monthly programs specifically for staff and volunteer appreciation. Logged program data sheet after each event. • Supervised 40 volunteers and 13 volunteer groups in troop support initiatives during twice weekly missions’ 18-hour overnight stay at CASF USO. Accounted for approx. 150 volunteer hours/month. • Promoted event opportunities to local military community and collaboration with international and local organizations to see greater success of events. Managed “CASF USO Germany” Facebook page, increasing media traffic by 161% within the first month. Show less

Materials Management Intern, Aftermarket Repairs

• May 2013 - Aug 2013

• Conducted materials resource planning, forecasting, shipping logistics and vendor management using SAP software to achieve Earnings Before Income & Taxes (EBIT) initiatives. Monitored and maintained company Export Administration Regulations (EAR) and International Traffic in Arms (ITAR) compliance. • EBIT Initiative: Analyzed aged finished goods to realize inventory cost reductions, contributing to a $96 thousand cost avoidance and $150 thousand cost reversal for June 2013. Initiated… Show more • Conducted materials resource planning, forecasting, shipping logistics and vendor management using SAP software to achieve Earnings Before Income & Taxes (EBIT) initiatives. Monitored and maintained company Export Administration Regulations (EAR) and International Traffic in Arms (ITAR) compliance. • EBIT Initiative: Analyzed aged finished goods to realize inventory cost reductions, contributing to a $96 thousand cost avoidance and $150 thousand cost reversal for June 2013. Initiated project collaboration with management and union employees to improve best practices by 75% within two weeks. Show less • Conducted materials resource planning, forecasting, shipping logistics and vendor management using SAP software to achieve Earnings Before Income & Taxes (EBIT) initiatives. Monitored and maintained company Export Administration Regulations (EAR) and International Traffic in Arms (ITAR) compliance. • EBIT Initiative: Analyzed aged finished goods to realize inventory cost reductions, contributing to a $96 thousand cost avoidance and $150 thousand cost reversal for June 2013. Initiated… Show more • Conducted materials resource planning, forecasting, shipping logistics and vendor management using SAP software to achieve Earnings Before Income & Taxes (EBIT) initiatives. Monitored and maintained company Export Administration Regulations (EAR) and International Traffic in Arms (ITAR) compliance. • EBIT Initiative: Analyzed aged finished goods to realize inventory cost reductions, contributing to a $96 thousand cost avoidance and $150 thousand cost reversal for June 2013. Initiated project collaboration with management and union employees to improve best practices by 75% within two weeks. Show less

Career Service Assistant

• Jan 2012 - Dec 2012

• Served students, corporate recruiters, and alumni through excellent customer service. • Served students, corporate recruiters, and alumni through excellent customer service.

Global Supply Chain Intern

• May 2012 - Aug 2012

Supported strategic positioning in the supply chain and tactical delivery of product; assisted acquisition-and- transition team in European office “go-live”. • Developed process simulations with statistical data to drive quality, cost, and delivery assurance for customer satisfaction. Developed legacy standard work for various procurement functions, including procedure development and work step instructions. • Worked with cross functional teams (e.g. supply chain, materials… Show more Supported strategic positioning in the supply chain and tactical delivery of product; assisted acquisition-and- transition team in European office “go-live”. • Developed process simulations with statistical data to drive quality, cost, and delivery assurance for customer satisfaction. Developed legacy standard work for various procurement functions, including procedure development and work step instructions. • Worked with cross functional teams (e.g. supply chain, materials, quality) to analyze V2500 procurement supply chain data records and provide decision support for the design and procurement transition process. Applied concepts of “lean manufacturing” by participating in Value Stream Mapping and Kaizen events to support recommendations of sourcing strategies. Show less Supported strategic positioning in the supply chain and tactical delivery of product; assisted acquisition-and- transition team in European office “go-live”. • Developed process simulations with statistical data to drive quality, cost, and delivery assurance for customer satisfaction. Developed legacy standard work for various procurement functions, including procedure development and work step instructions. • Worked with cross functional teams (e.g. supply chain, materials… Show more Supported strategic positioning in the supply chain and tactical delivery of product; assisted acquisition-and- transition team in European office “go-live”. • Developed process simulations with statistical data to drive quality, cost, and delivery assurance for customer satisfaction. Developed legacy standard work for various procurement functions, including procedure development and work step instructions. • Worked with cross functional teams (e.g. supply chain, materials, quality) to analyze V2500 procurement supply chain data records and provide decision support for the design and procurement transition process. Applied concepts of “lean manufacturing” by participating in Value Stream Mapping and Kaizen events to support recommendations of sourcing strategies. Show less