Experience

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• Telecommunications
• 1 - 100 Employee

• Senior Manager

  • Apr 2013 - Present



TEOCO

• United States
• Telecommunications
• 700 & Above Employee

• Operations Manager

  • Dec 2009 - Nov 2012

  As Operations manager delivering high Quality outputs and service Excellence.  Responsible for making arrangements for training employees; planning, assigning, and directing work; rewarding and disciplining employees; resolving conflicts; staffing; and development of employees, Standard Operating Procedures, high quality and productivity within the department  Effectively partners and build productive working relationships with direct reporters, peers, leadership, and other departments.  Manage the career growth and development of the team by driving focus on Core Values.  Consistently maintained high standards in Service excellence and Quality.  Ensured Service Level Agreement – Targets are met consistently month on month for 25+ Clients across US.  Manage work flow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the teams.  Drive creation of staffing plans, schedules, quality initiatives, process change initiatives.  Participate on business leadership meetings, helping to develop and drive strategies and programs which improve the competitive position  Implemented New Processes and controls for attaining better quality and productivity standards.  Planning and forecasting for New implementations. Instrumental in doing resource estimation, resource recruitment, build the teams for successful delivery.  Responsible for service delivery of overall process in Account Setup/ Amendments as required from Time to time  Ensure Smooth Operations of Process  Anticipate issues and ensure proactive actions are taken to avoid disruption to business.  Focus on stabilizing the process and meeting the customer expectation while optimizing the cost.  Provide functional support and direction to the team on customer support needs.  Managing a team, supporting multiple geographies, managing SLA’s, managing metrics  Monitor Performance of Team leaders and Supervisors, process and Performance appraisals Show less



Leading RFID based IT Solution provider

• Wireless Services

• Delivery Manager / VP Operations

  • Feb 2007 - Jul 2009

  As one of the Initial member of the team at MetaSparc (www.metasparc.com), a start up company, my responsibilities includes day to day operations, delivery, customer engagement, product development management. I was very integral to the success of the company. As head of Operations, for a small start up company, I had to wear multiple Caps and take up challenging responsibilities to guide the various teams. I am a team player and always lead by example. Handled and Lead all the special strategic projects from start to finish. Oversaw all the internal and external documentation / company information. Steering all company policies for SI, Partners, etc. Worked closely with the Architect, Technical and implementation teams. Responsibilities: RFID /Bio Metric Technical & Solution Consulting RFID /Bio Metric Deployment Strategy Sound Understanding of RFID Project Life cycle Concept to Completion Assessment of client's needs & Product Selection w.r.t LF,HF & UHF Frequencies (Passive & Active) Team Building, Training & Development of resources Interact with customers to understand the business challenges, its scope, requirements to be met, propose an appropriate solution based on RFID Evaluate and determine the configuration along with type of RFID Readers, Antennae, Tags, Interface Modules, Front-end, Back-end to be used Pilot Development and Demonstration of the POC/Application Deployment of the RFID Solution Involved in the Project Planning & total life cycle of the project from the vendor interaction to project handover Supporting engineers on site issues. Enterprise Application Development Partner Management Accomplishments: 1. Won and worked with prestigious clients – Brandix a SRILANKAN Head quartered Multi-National Apparel Company, Defense Establishment – Lucknow ( Partner Engagement) IICT – Hyderabad ( Partner Engagement) ICICI Bank Head Quarters-BKC – Mumbai Panchsheel – Pune ( Partner Engagement) Show less



Razorsight Software India Pvt Ltd

• Bangalore

• Delivery Manager

  • Sep 2004 - Feb 2007

  Worked as a Delivery Manager at Razorsight Software India Pvt Ltd, Member of India Leadership team on Operations. Instrumental in managing onsite (Fairfax, USA) & off shore(Bangalore, India) co-ordination and work/knowledge transition. This effort is necessary to support rapid growth and scalability along with increasing the overall cost margin of the business line Managed Invoice reader customer Implementation & Production for major accounts – AT&T, Verizon, MCI, Sprint and Qwest. Managed development teams on Implementation of Parser technology, Production of Invoice SECAB output, Quality assurance, Business analysis teams Implemented new techniques to improve the quality measurements on Invoice Reader SECAB Output Successfully delivered against tough SLA’s to meet 100% SLA requirements from customers & delivered USD 3 million worth of services every year Instrumental in building the team as per the growth of the organization based on consistent quality delivery As a startup in India started with 5 team members and ensured successful growth of the organization making the company's size to reach 65 members in 10 months time Show less



MphasiS

• Bangalore

• Project Lead

  • Feb 1999 - Sep 2004

  As a Project Lead ensured quality deliverables while working for the client Deltak, w.r.t ERP project – migration project from client Server (Centura) to Web based (Java/J2EE) Involved in developing automated Telecom services (IVR's) using the clients properity tools for Huawei Techmologies, Shenzhen, China. Involved in developing Web based application for the Client Chase Manhattan Bank, NY, USA using HTML. Involved in developing Web Pages in the Project Apna Loan for the ICICI Bank using HTML and Visual InterDev. Involved in developing Web Pages in the in-house Project Vignan using HTML and Visual InterDev. Involved in developing Web based applications for the Client Hella KG Hueck & Co., Germany using ASP. Involved in Enhancements and bug fixing of the VB applications PFS, and PCN at the client’s place for the Hella KG Hueck & Co., Germany. Involved in Enhancements and bug fixing in the project PGS, a VB application for the client FedEx. Involved in Enhancements and bug fixing for various work request for the PBL and in Y2K Renovation and testing for PBL application for the client FedEx while working in the FIEDT team. Show less