Experience

STERP Software Pvt. Ltd.

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Engineer

  • Sep 2022 - Present



Reliance General Insurance

• India
• Insurance
• 700 & Above Employee

• Support Officer

  • Jul 2020 - Sep 2022

  o Assisted senior leadership teams in gathering and evaluating MIS data, aiding ongoing performance analysis. o Advised on strategic MIS opportunities, constantly evolving systems and processes to maximize financial potential. o Built and nurtured positive, productive relationships with sales managers and backend team, increasing business growth opportunities. o Produced monthly Management Information reports, clearly illustrating data trends to identify growth opportunities. o Ensured daily routines and back-ups were performed efficiently, maintaining comprehensive, reliable records.



SBI Card

• India
• Financial Services
• 700 & Above Employee

• Management Information System Executive

  • Apr 2019 - May 2020

  o Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff. o Developed open and professional relationships with team members to facilitate effective issue resolution. o Completed audits and risk assessments to achieve regulatory compliance. o Delivered quality service with friendly and professional demeanor. o Tactfully handled complaints from staff, management and clients using excellent problem- solving and dispute resolution skills. o Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment. o Loaded supplies and activated controls on peripheral equipment to complete assignments. o Detected program errors, corrected problems and escalated serious issues. o Identified issues, analyzed information and provided solutions to problems. o Maintained clean, safe working environments to eliminate accident risks.



MavenMagnet AI

• United States
• Data Infrastructure and Analytics
• 1 - 100 Employee

• Data Analyst

  • Sep 2018 - Apr 2019

  o Analyzed and tracked data to prepare forecasts and identify trends. o Made actionable recommendations based on data trends. o Collected, organized and input information. o Improved reliability of internal software, systems and order processing. o Analyzed and tracked data to prepare forecasts and identify trends. o Made actionable recommendations based on data trends. o Collected, organized and input information. o Improved reliability of internal software, systems and order processing.