Experience

Paperspace

• United States
• Software Development
• 1 - 100 Employee

• Senior Site Reliability Engineer

  • Nov 2022 - Present

  Paperspace has created a blazing-fast GPU compute cloud, with a world-class developer experience. Paperspace has created a blazing-fast GPU compute cloud, with a world-class developer experience.



Mythic

• United States
• Semiconductor Manufacturing
• 1 - 100 Employee

• DevOps Architect | Engineering Lead

  • Jul 2019 - Nov 2022

  At Mythic, we have developed a truly unique AI analog compute platform that enables smart surveillance camera systems, smart appliances, powerful machine vision systems, commercial drones, brilliant robotics, and more. I am a founding member of the Infrastructure organization here, architecting, deploying, and maintaining an Infrastructure that must support building, testing, and deploying a product on the bleeding edge of AI. At Mythic, we have developed a truly unique AI analog compute platform that enables smart surveillance camera systems, smart appliances, powerful machine vision systems, commercial drones, brilliant robotics, and more. I am a founding member of the Infrastructure organization here, architecting, deploying, and maintaining an Infrastructure that must support building, testing, and deploying a product on the bleeding edge of AI.



Indeed

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Sr. System Engineer

  • Apr 2017 - Jun 2019

  At Indeed I was a member of what was essentially a startup internal to Indeed: We were a new/growing team tasked with rapidly building out an infrastructure to support our internal tooling. This included architecting an infrastructure-as-code system from the baremetal through virtualization and container orchestration. I was a thought leader on the team as we rapidly deployed key internal services such as code review, CI/CD, issue tracking, and on-demand compute and storage resources. At Indeed I was a member of what was essentially a startup internal to Indeed: We were a new/growing team tasked with rapidly building out an infrastructure to support our internal tooling. This included architecting an infrastructure-as-code system from the baremetal through virtualization and container orchestration. I was a thought leader on the team as we rapidly deployed key internal services such as code review, CI/CD, issue tracking, and on-demand compute and storage resources.



The GoodLooking Company

• Austin, Texas

• DevOps Engineer

  • Nov 2016 - Apr 2017

  In this position I had a diverse and expansive set of responsibilities -- from network administration, to system design, API development, and DevOps, I fulfilled many roles on the team, and had an impactful presence in all elements of the stack. As one of the chief architects of our long term infrastructure road map, I also took on a leadership role in defining objectives and priorities. This position allowed me to work closely with our largest partners, ensuring that our strategic focus technically was as aligned with their business needs as possible. Show less



Pulsr Inc.

• Software Development

• Co-Founder

  • May 2014 - Oct 2016

  At Pulsr I wore many hats: team leader, product manager, systems engineer, and much more. I oversaw, and had an active hand in, the development and deployment of both Android and iOS native apps, as well as the REST API that comprised the backbone of Pulsr’s system. Playing an active engineering, as well as managerial, role in developing these systems, I oversaw their evolution from the earliest prototypes to their current status as highly available systems that support millions of requests monthly. I also maintained relationships with partners such as Uber and Parkwhiz, developed our business and product strategy, and architected the core of our economic model. Show less



Hostgator.com

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Linux Systems Technical Trainer

  • Aug 2013 - May 2014

  This position allowed me to take an active managerial role in shaping the state of the company's collective Linux Systems skillset, by designing coursework, teaching classes, and developing internal tools for our administrators in perl, python, and bash. I also took part in designing and implementing an internal network for the training department, making use of cloud network management tools, as well as developing automation to allow the training department to deliver its documentation and practical exercises seamlessly, as well as managing grades and other internal data regarding trainees from both new hires and internal promotions. Show less

• Linux Systems Administrator

  • May 2013 - Aug 2013

  Troubleshoot issues escalated to a ticket system dealing with the configuration and troubleshooting of Apache, MySQL, BIND, Exim, Iptables/Netfilter, PHP scripting issues, DNS administration, general administration of cPanel servers, RPM package management, as well as diagnosing and troubleshooting system resource bottlenecks and general network connectivity issues.Achievements: top preformer, placing In the top 5 overall administrators companywide each of the pay periods during which I held this posistion. Was trusted with working escalated queue s dealing with both difficult customer service situations, and upper level technical issues. Show less

• Support Supervisor

  • Oct 2012 - May 2013

  Responsibilities: Directly manage a team of Junior Administrators, assisting them with the higher level technical issues they are presented with on cPanel and Plesk webservers, as well as overseeing and mentoring them in there own development, and overseeing their daily productivity. The position also requires dealing with issues escalated to supervisor/management support, as well as handling billing/sales issues.Accomplishments: Lead the team to a high level of performance, with over half exceeding company set expectations. Was considered the "technical" supervisor on shift, and was a "go-to" point for technical questions by Junior Administrators across the shift. Show less

• Linux Internal Support Administrator

  • Feb 2012 - Oct 2012

  Responsibilities: Troubleshoot highly technical issues on Linux shared servers environments, diagnosing and resolving issues with Apache, MySQL, PHP scripting issues, DNS administration, Exim mail servers, cPanel administration, and any other technical issues escalated from the Chat and Phones/First line of support. Frequently required to assist several Junior Administrators at once, multitasking being an integral and crucial aspect of the position, as well as mentoring the Junior Administrators in the growth of their own technical knowledge.Achievements: High performer in both the number of issues handled, as well as resolution rate. Show less

• Junior Administrator: Level II

  • Oct 2011 - Feb 2012

  Responsibilities: Support Junior Administrators with level two support issues internally, such as more complex errors and general Linux information; take escalated issues from Level I agents, as well as deescalating frustrated, or discontent customers. Achievements: Had several positive write ups internally for “going above and beyond,” authored a predefined statement that became one of the company's official predefineds, was integral in the training of certain new hires, and was employee of the month for the Live Support Department in December 2011. Show less

• Junior Administrator

  • Apr 2011 - Sep 2011

  Responsibilities: Troubleshooting issues on cPanel Servers, most often working many issues at once, requiring significant multitasking. Interacting directly with customers by taking chats, calls, and at times working the Help Desk by answering emails in a ticket system.Achievements: consistent top performer in both volume of customer contacts, and quality rating, having one notable 80-hour period of 996 unique customers helped, while holding an over 97/100 first contact resolution/customer satisfaction rating. In this time frame, 13 customers emailed the management directly to leave positive feedback about the quality of customer service I provided them. Show less