Store Manager 7-Eleven Franchisee

• Oct 2015 - Present

5 years of experience in the operation of the store, the car wash and the sale of gasoline and diesel. Responsible for the entire operation of the store, hiring of staff and training, orders of different products, inventory control, relationship with different product suppliers, creating strategies to increase sales, prevention of losses, review of the P&L, high level of Customer Services 5 years of experience in the operation of the store, the car wash and the sale of gasoline and diesel. Responsible for the entire operation of the store, hiring of staff and training, orders of different products, inventory control, relationship with different product suppliers, creating strategies to increase sales, prevention of losses, review of the P&L, high level of Customer Services

Operation Manager for Latin American

• Oct 2010 - Feb 2015

Responsible for all operations of the Company in Miami, Florida, USA. Ensuring the timely purchase of goods and immediate shipment to countries where there is the representation of the product. (Venezuela and Colombia). Responsible for the Goods, and the Nationalization not face any inconvenience or delay in the Customs of Venezuela and Colombia. Responsible for the smooth running of the company and its records. Responsible for all operations of the Company in Miami, Florida, USA. Ensuring the timely purchase of goods and immediate shipment to countries where there is the representation of the product. (Venezuela and Colombia). Responsible for the Goods, and the Nationalization not face any inconvenience or delay in the Customs of Venezuela and Colombia. Responsible for the smooth running of the company and its records.

Supervisor

• Aug 2009 - Jan 2011

Regional Manager

• Aug 2008 - Jul 2009

Regional Manager : • Supervised the correct application of the centralized purchasing and inventory control processes, effectively reducing costs by 55 %. • Re-trained and reorganized the personnel and support staff in order to reduce payroll costs while maintaining appropriate customer service • Improved customer services and raise satisfaction levels by extensive team’s supervision and mentoring. Regional Manager : • Supervised the correct application of the centralized purchasing and inventory control processes, effectively reducing costs by 55 %. • Re-trained and reorganized the personnel and support staff in order to reduce payroll costs while maintaining appropriate customer service • Improved customer services and raise satisfaction levels by extensive team’s supervision and mentoring.

Sales Manager for Latin American

• Feb 2004 - Aug 2008

Sales improvement strategy development: • Training of sales personnel. • Development of strategies and targets for each sales executive according to the corresponding portfolios. • Development of market segmentation system assigning specific countries to each salesperson. • Development of monthly sales incentives for new clients. • Development of quarterly sales incentives for associates that reach 100% of their quotas. • Development of the company's annual operating plan. • Development of marketing through e-mail to customers • Development of Advertising in different Magazines Special accounts management: • Development of hierarchical client segmentation system. • Creation and maintenance of key account department. • Courtesy calls to key account executives. Latin American clients and customer management: • Argentina, Aruba, Bolivia, Brasil, Chile, Colombia, Costa Rica, Curacao, Ecuador, El Salvador, Guatemala, Honduras, México, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Dominican Republic and Venezuela. Customer service representative: • Development of customer satisfaction division • Development of customer satisfaction surveys Budget and management of purchase orders: • Providing support to sellers in the creation of purchase orders. • Management of special discounts. Account improvement and outselling: • Increased sales of existing accounts. • Increased new account leads. Achievements: • First-year sales increase of 32% • Expansion of new customer database • Increase in company’s revenue and margin • High customer satisfaction and retention rates • Teamwork • Sales Growth Area Show less

DIRECTOR DSG

• Jul 1986 - Jun 2003

Accounting Controller of the Outsourcing Revenue Accounting Controller of the Outsourcing Expenses Customer service representative for Key Accounts. Management of revenue of over $1,300,000.00 monthly Accounting Controller of the Outsourcing Revenue Accounting Controller of the Outsourcing Expenses Customer service representative for Key Accounts. Management of revenue of over $1,300,000.00 monthly