Experience

TULU

• United States
• Consumer Services
• 1 - 100 Employee

• Customer Success, Experience and Support Manager

  • Feb 2020 - Present



Missbeez

• Israel
• Software Development
• 1 - 100 Employee

• Community Manager

  • Jul 2017 - Dec 2018

  - Managed over 300 hair and beauty service provider relationships. - Increased involvement with the community and society, ensuring customer retention and satisfaction. - Escalated service provider requests and cross-departmental product issues. - Developed company-wide policies and procedures—recruitment, cancellation, payments, and contracts. - Identified, recruited, managed and measured efficiency of service providers. - Maintained track after the service provider’s work habits (schedule, vacation, income, personal issues). - Decreased service provider churn to less than 10%. - Planned and executed offline social events for the community. Show less



SigmaLabs Accelerator

• Israel
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Community and Operations Manager

  • Oct 2015 - Jun 2017

  - Established and managed the Alumni group, the community platform, while arranging offline events simultaneously. - Creating the programs agenda and managed the day-to-day. - Supporting and assisting the startups with all needs based on stage; business development and making a work flow with mentors (5-7 per wave). - Engaging with the alumni network and add create value for them. - Maintain relationship with mentors & partners. - Create value for the SigmaLabs eco-system. - Produce events - Logistics, productions & administration. - Coordinating the accelerator screening process for new startups. - Discovering new perks and collaborations for wave and Alumni. Show less



Wannabiz Marketing

• Advertising Services
• 1 - 100 Employee

• QA Tester

  • Jan 2015 - Oct 2015

  - Performed mobile cross platform testing on multiple versions of Android and iOS. - Identified, documented and reported bugs, errors, interoperability flaws and other issues within proprietary software applications developed for the company's global user base. - Performed mobile cross platform testing on multiple versions of Android and iOS. - Identified, documented and reported bugs, errors, interoperability flaws and other issues within proprietary software applications developed for the company's global user base.