Experience

Earley Information Science

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Marketing Operations Manager

  • Jan 2010 - Jan 2023

  Ocala, Florida B2B information management consulting firm. Owns execution of all marketing activities for a B2B consulting services firm, including email campaigns, newsletter, webinars, podcasts, conferences, social media, digital content marketing. Manage marketing automation technology stack and data integration. Managed migration from Salesforce to Hubspot CRM. Manage EIS web properties, oversee website design and development team. Build landing pages and forms in Hubspot. Oversee content… Show more B2B information management consulting firm. Owns execution of all marketing activities for a B2B consulting services firm, including email campaigns, newsletter, webinars, podcasts, conferences, social media, digital content marketing. Manage marketing automation technology stack and data integration. Managed migration from Salesforce to Hubspot CRM. Manage EIS web properties, oversee website design and development team. Build landing pages and forms in Hubspot. Oversee content development and graphic design processes, work with SMEs, oversee external design/editing resources. Manage internal content repositories. Work with Sales Operations for on-boarding, lead tracking, list building and reporting. Provide support to sales team on sales support materials and collateral. Show less



Corporate Software, Inc.

• Product Manager

  • 1985 - 1994

  Enterprise software licensing and services firm. Project Manager. Consult with corporations concerning outsourcing support services. Analyze customer service requirements. Write proposals that address specific needs. Manage implementation of services. Includes develop escalation procedures, resolve telecom issues, establish call tracking procedures, identify special equipment requirements, etc. Manage ongoing business relationship with customer. Act as spokesperson and consultant… Show more Enterprise software licensing and services firm. Project Manager. Consult with corporations concerning outsourcing support services. Analyze customer service requirements. Write proposals that address specific needs. Manage implementation of services. Includes develop escalation procedures, resolve telecom issues, establish call tracking procedures, identify special equipment requirements, etc. Manage ongoing business relationship with customer. Act as spokesperson and consultant to industry and media. Training and Administration Manager. Develop and manage training and administrative systems and procedures for large technical support services organization. Managed transition to new call tracking system that included planning and managing data conversion, documentation development, training, etc. Technical Support Supervisor. Supervised seven technical support representatives responsible for delivering technical support for Word Processing and Graphics software. Manage day to day operations, completed performance evaluations and provided technical training and leadership. Acted as backup technical support specialist as needed. Show less