Senior IT Manager

• 2020 - Present

Systems Administrator

• 2019 - 2020

IT Operations Manager

• 2015 - 2019

Responsible for establishing strategy and direction for IT operations and infrastructure. Managed budgets, people, projects and business unit relationships. Standardized methodologies and documentation procedures. Responsible for the day -to-day operations of data center, infrastructure, purchasing, inventory and second line support for over 1000 employees.Responsible for providing effective delivery of day -to-day support services to the entire organization and manage the Open Systems team (server, backup, storage, and DR services)• Reduced licensing and hardware costs by consolidating multiple MS SQL servers to a single HA/DR solution • Managed the enterprise storage project to preform migration of VMAX array to Unity All Flash array to provide better performance and lower annual costs• Implementing a Systems Virtualization Strategy to reduce cost and faster turn -around (Virtualized over 95% of our Microsoft Windows and Linux systems)• Managed SSO implementation (Ping Federate) to assist in the implementation of the growing clouds solutions in the environment• Architected/designed the disaster recovery site as an extension of the data center to utilize computer processing resources at high peak times and provide seamless transition in case of disaster

Senior Operations Administrator - Advisory

• 2011 - 2015

• Lead the Open Systems teams in delivering 24/7/365 services operations availability. Leada team of 4 engineers and represent them as a SME in all IT related projects . Forge relationships with IT management and IT Leadership team .• Completed upgrade of the Enterprise Backup infrastructure to EMC Avamar and DataDomain, providing reduced backup windows and faster restore recovery time• Completed upgrade of Active Directory to 2012• Completed migration of BitLocker keys to MBAM• Implemented Microsoft DFS

Senior Operations Adminstrator

• 2011 - 2011

• Project managed and technical lead on migration from EMC CX700 to EMC CX4• Responsible for implementation and testing of EMC RecoverPoint • Technical lead in transition from tape based backups to disk based backups• Designed and implemented Microsoft Hyper-V Cluster• Designed and implemented VSphere 4 and the migration of ESX 3 machines• Technical lead on upgrade of Windows 2003 Domain Controllers to Windows 2008 R2• Assisted in relocation of DR Site from Chicago to Lisle

Operations Manager

• 2008 - 2011

• Lead and maintain efficient and highly available operation of Forsythe’s Systems and Storage environments, which includes Linux, Windows, Virtual infrastructure (Hyper-V & VMware), EMC CLARiiON, Celerra, and Centera storage environments.• Act as Subject Matter Expert (SME) in the Server and Storage Systems management area. Able to implement industry’s best practices. Maintain up-to-date documentation of Forsythe’s Systems and Storage technical environments.

Associate Operations Administator

• 2006 - 2008

• Provide 24 * 7 on call support. Assists help desk, system admins and network admins as required. Monitor ticketing system and enter all relevant data as tickets are completed.• Understand and remain current on industry systems and storage devices, technologies and trends. Understand and remain current on industry virtual and cloud computing technologies and trends, including archiving, Disaster Recovery, tiered storage and provisioning, and backup and recovery solutions.• Partner with the networking team to support our Cisco’s Unified Messaging environment. Partner with the DBA team to support our Oracle EBS, BPEL, B2B, and Web Logic platforms.• Present verbal and written recommendations to IT management promoting improvements to achieve operational excellence. Work with Forsythe Information Security personnel to ensure systems, database and storage device security• Perform backups and restores using Data Protector• Migrate physical servers to virtual servers using VMware ESX • Provide backup support for mobile devices

Helpdesk Technician

• 2003 - 2006

• Inspect personal computer equipment and install specified software• Install hardware and peripheral components such as disk drives, monitors, printers and RAM• Instruct users of software and equipment• Answer user inquiries in person, via the phone, email and helpdesk ticketing system concerning system operation• Document progress of ticket resolution, and assures that all the details of the issue/task is resolved and communicates the resolution to the user• Diagnose system hardware, software, and operator problems• Upgrade software and apply patches• Troubleshoot connectivity and printing problems• Maintain up to date expertise in operation and application of personal computer hardware and software standards and analyze critical parts for production.• Participates proactively in achieving team goals and maintain a high level of customer service• Create and/or modify helpdesk documentation• Provide backup support for Network, Messaging, and/or Open Systems teams• Mentor and train others on the helpdesk team