Experience

SBBS LTD

• United States
• Business Consulting and Services
• 1 - 100 Employee

• President

  • Jun 2018 - Present

  I'm the President of SBBS Ltd. We specialize in Finance and Reconciliation for the Wireless Industry. • Analyzed financial data to identify discrepancies and develop solutions. • Developed comprehensive financial models for forecasting, budgeting and variance analysis. • Provided support on monthly, quarterly and annual closing activities. • Conducted extensive research on industry trends and competitive landscape. • Prepared detailed reports of financial results for senior management review. • Reviewed and analyzed customer accounts to ensure accuracy of commission payments. • Developed reports to track sales performance and identify areas for improvement. • Aided with the creation of commission plans, including rate calculations and payment structures. • Developed training materials and provided guidance to new employees regarding proper procedure for calculating commissions payouts. • Recommended strategies for improving visibility into customer purchasing habits which would allow more accurate forecasting of future commissions revenue. Show less



prehempt Ltd

• United States
• Wellness and Fitness Services

• President

  • Jan 2019 - Sep 2023

  • Collaborated with executive management team to develop organizational goals and objectives. • Managed budgeting, forecasting, financial analysis and reporting processes for the organization. • Maintained relationships with key stakeholders including customers, suppliers and regulatory agencies. • Analyzed market trends and identified new business opportunities for growth. • Supervised personnel activities related to recruitment, training, scheduling, discipline and termination processes. • Made recommendations to senior leaders on business strategy and initiatives. • Networked with industry contacts to gain competitive insights and inform best practices. • Implemented and monitored internal control procedures. • Provided valuable leadership for program team members and third-party consultants. • Identified and established KPIs to improve team efficiencies and sales strategies. • Developed and analyzed cost vs. revenue metrics to monitor staff performance. • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. Show less



M&T Bank

• United States
• Financial Services
• 700 & Above Employee

• Assistant Vice President

  • Sep 2022 - May 2023

  • Collaborated with executive management team to develop organizational goals and objectives. • Managed budgeting, forecasting, financial analysis and reporting processes for the organization. • Maintained relationships with key stakeholders including customers, suppliers and regulatory agencies. • Analyzed market trends and identified new business opportunities for growth. • Supervised personnel activities related to recruitment, training, scheduling, discipline and termination processes. • Made recommendations to senior leaders on business strategy and initiatives. • Networked with industry contacts to gain competitive insights and inform best practices. • Implemented and monitored internal control procedures. • Provided valuable leadership for program team members and third-party consultants. • Identified and established KPIs to improve team efficiency and sales strategies. • Developed and analyzed cost vs. revenue metrics to monitor staff performance. • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. Show less



Wireless Nation

• United States
• Wireless Services
• 1 - 100 Employee

• Finance Manager

  • Jan 2017 - Jun 2018

  • Prepared financial documents such as budgets, forecasts and reports. • Reviewed and analyzed budget variances to ensure accuracy of financial information. • Monitored cash flow to ensure sufficient liquidity. • Conducted risk management assessments and created strategies to minimize potential risks. • Assisted in the development of internal controls to protect company assets. • Analyzed complex financial data and generated meaningful reports for senior management. • Identified opportunities for cost savings through process improvements and automation initiatives. • Implemented a system of internal controls that improved compliance with GAAP regulations. • Created monthly performance metrics that tracked key performance indicators. • Managed payroll processing activities for multiple entities including tax filings. • Maintained accounts payable and receivable records ensuring timely payments are made. • Coordinated with other departments within the organization regarding budgeting matters. • Negotiated contracts with vendors in order to obtain competitive pricing structures. • Made estimates of funds required for short and long-term financial objectives of organization. • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions. • Prepared internal and regulatory financial reports, balance sheets and income statements. Show less



Streby

• Stay at Home Mother

  • Oct 2011 - Jan 2017



Verizon Authorized Retailer, TCC

• United States
• Retail
• 700 & Above Employee

• Regional Manager

  • Feb 2010 - Oct 2011

  • Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics. • Analyzed regional financial data to identify areas of growth opportunities. • Created and maintained relationships with key customers in the region. • Evaluated customer feedback and adjusted company processes accordingly. • Assisted district managers in developing marketing plans for their respective districts. • Provided mentorship and coaching to staff members throughout the region as needed. • Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region. • Trained staff on product knowledge, customer service techniques, sales strategies. • Resolved conflicts between customers and employees within the region. • Ensured compliance with all applicable laws related to employment practices within the region. • Collaborated closely with Human Resources department on matters related to employee relations. • Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication. • Minimized turnover through effective training and employee engagement programs. • Hired talented, trainable team members and drove new business strategies to grow revenues. • Maximized branch revenue by optimizing daily operations. • Reduced financial discrepancies by managing P&L to remain under budget with on-time project completion. • Controlled shrink through strategic inventory management and loss prevention approaches. • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth. Show less



Metcalf Mansion

• Marketing and Public Relations Manager

  • Mar 2008 - Nov 2010

  • Built and updated crisis communication plans to handle diverse situations. • Identified client groups and audiences, determining best way to communicate publicity information. • Assigned, supervised and reviewed activities of public relations staff. • Created and optimized promotional publications and related materials. • Developed and maintained company corporate image and identity using logos and signage. • Coordinated positive media interviews and events sponsorships. • Built and maintained corporate image, brand and identity. • Enhanced exposure opportunities and controlled large, strategic messaging programs. • Analyzed media commentary to check for consistent and appropriate use of company name and brand. • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships. • Liaised between client and community to ensure communication and relations improvement. • Engaged influencers from different industries to create awareness about the organization's products and services. • Developed creative ideas for engaging customers through interactive campaigns or contests. • Analyzed competitor's public relations efforts to identify areas of improvement in own strategy. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• store manager

  • 2009 - 2009

  • Developed and implemented sales strategies to increase market share. • Established relationships with key clients, while maintaining existing customer base. • Provided technical support for customers when needed, answering questions about product features and capabilities. • Conducted regular meetings with staff members to review goals and objectives for the quarter and year. • Developed pricing strategies that would maximize profits while still remaining competitive in the market. • Implemented process changes designed to streamline workflow within the department. • Performed analysis of current processes within the sales department to identify areas needing improvement. • Assisted senior management in developing long-term strategic goals for the company's growth. • Tracked monthly sales to generate reports for business development planning. • Performed sales consultations and educated clients on products and services. • Managed daily operations of the store, including opening and closing procedures. • Hired, trained, mentored, and evaluated staff members on a regular basis. • Conducted inventory management activities such as receiving shipments and maintaining stock levels. • Resolved customer complaints in an efficient manner while ensuring customer satisfaction. Show less



Cellular One Communications

• United States
• Telecommunications
• 1 - 100 Employee

• Sales Manager and Retail Store Supervisor

  • Jul 2006 - Nov 2007

  • Developed and implemented sales strategies to increase market share. • Established relationships with key clients, while maintaining existing customer base. • Provided technical support for customers when needed, answering questions about product features and capabilities. • Conducted regular meetings with staff members to review goals and objectives for the quarter and year. • Developed pricing strategies that would maximize profits while still remaining competitive in the market. • Implemented process changes designed to streamline workflow within the department. • Performed analysis of current processes within the sales department to identify areas needing improvement. • Assisted senior management in developing long-term strategic goals for the company's growth. • Tracked monthly sales to generate reports for business development planning. • Performed sales consultations and educated clients on products and services. • Managed daily operations of the store, including opening and closing procedures. • Hired, trained, mentored, and evaluated staff members on a regular basis. • Conducted inventory management activities such as receiving shipments and maintaining stock levels. • Resolved customer complaints in an efficient manner while ensuring customer satisfaction. Show less



Jackson Hewitt Tax Service Inc.

• United States
• Financial Services
• 700 & Above Employee

• Office Supervisor and Certified Tax Instructor

  • Dec 2004 - Apr 2007

  • Provided individualized instruction to students to improve their academic performance. • Developed and implemented lesson plans to instruct students on the principles of mathematics, science and English. • Encouraged students' critical thinking skills by facilitating classroom discussions. • Monitored student behavior in order to maintain an effective teaching environment. • Managed day-to-day operations of multiple retail stores, ensuring compliance with company policies and procedures. • Trained and supervised store staff on sales techniques, customer service protocols, product knowledge, inventory control measures, and cash handling practices. • Analyzed financial data to identify trends in store performance and develop corrective action plans accordingly. • Performed regular store visits to evaluate overall performance against established goals and objectives. • Performed weekly reviews of all store employees' job performances; provided constructive feedback when needed. • Resolved customer complaints promptly and efficiently while maintaining a high level of professionalism. • Scheduled shifts for all employees across multiple locations based on projected demand patterns. • Investigated discrepancies in sales records or inventory counts; took appropriate steps towards rectifying any errors found. • Maintained effective communication between corporate headquarters and individual stores regarding any updates or changes in policy or procedure. Show less



Cuckoo Bob

• Advertising Sales Manager

  • Jan 2002 - Aug 2006