Experience

Zypp Electric

• India
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Fleet Operation Manager

  • Aug 2022 - Present

  Team handling at city level & Day to day operation • Knowledge of Telematic device (IOT) Evaluate spare order and order closer within given TAT. Conduct daily meeting with team for daily works and targets; directly managing major field concern with help of R&D Team. Implement Warranty portal for process the warranty claims and warranty policy Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate a commitment to excellent customer service, warranty part analysis and warranty cost reduction arrange failure part for review, and warranty claims closer within TAT. Implement Retro in field and deliver best in class service by providing solutions to field with 24 hrs. • Managing day to day fleet operation at city level • Managing 10k plus 2w fleet at city level • Managing day to day fleet management • Managing last mile delivery • Monitoring RFD &UM at city level • Onboarding new vendor/client • Leading data analysis team • Knowledge of MySQL • Knowledge of Tableau • Business Analysis Power BI Show less



CARS24

• India
• Software Development
• 700 & Above Employee

• Team Lead- Quality Analyst at Cars24.

  • Nov 2021 - Aug 2022

  • Quality team handling at city level & Day to day operation • To manage Quality Analyst team • Responsibilities to finish all the Leads with in a given TAT • Being a TL of QA - To do the Audit of all the inspected vehicles in terms of Quality Parameters • Main motive –To increase the vehicles sales with the help of 100 % of Quality • To find the loops/Errors/Concerns in the respective vehicles (If there) • Main motive, to minimize the error percentage & increase the sale • To maintain the overall performance report of the QAs in terms of Quality • Quality team has rights to publish or unpublished the vehicle from the website based on vehicle quality • Based on our quality check sales team will show the vehicle to the customers • Give training to the team member according to their performance • Provides help to management, including hiring and training, and keeps management updated on team performance • Motivates team members and assess performance Show less



Pitstop - Car | Care | Convenience

• India
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• DELHI NCR Ops. B2B AND B2C

  • Oct 2020 - Aug 2022

  • Mechanical Technical • Deal with B2B and B2C • Handling refurbishment of the prime (pilot project). • Handling all Channel partners technical queries (escalations) and ensuring delivery on time. • I was handling inspection miss cases at city level • Mechanical Technical • Deal with B2B and B2C • Handling refurbishment of the prime (pilot project). • Handling all Channel partners technical queries (escalations) and ensuring delivery on time. • I was handling inspection miss cases at city level



Spinny

• India
• Retail Motor Vehicles
• 700 & Above Employee

• Workshop Operation manager in Spinny

  • Apr 2019 - May 2020

  • Workshop Operation Manager • Team Handling • Make warranty claim report. • Handling refurbishment of the prime (pilot project). • Handling all Channel partners technical queries (escalations) and ensuring delivery on time. • I was handling inspection miss cases at city level. • Providing Technical training to evaluator as per company criteria & explain company policies. • Explain complex automobile theories in simple understandable manner to the trainees. • Car Refurbishment Negotiation, After sales Show less



Chevrolet

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Service Advisor

  • Mar 2015 - May 2016

  service advisor in Chevrolet DELHII- Recognized for commended client service on a number of occasions for satisfying each client every day. • Dedicated, solid record of attainments in getting the highest level of team and personal commitment to maintain and enrich the organization. • Implementing the Chevrolet, Way which is Respect for People and Continuous Improvement. • Following all the Standard Operating procedures (SOP’s) for Service Advisor provided by Chevrolet, and Customer Service Index (CSI) 16 Attributes and 5 factors to provide the best service. • Achieving daily and monthly targets, key productive index (KPI) such as EM60 conversion rate, repeat repair rate etc. • Receiving and dealing with all initial customer communications, by phone, mail and face to face. • Calmly deal with often challenging issues in customer complaints department and guiding all customer issues to a satisfactory conclusion. • Promoting the service facilities to increase repeat business. • Performed after sales follow ups and developed strong relationships. • Raise Warranty approvals and raise special orders for parts not available and follow up and keep customer informed. • Prepare Invoices on DMS and arrange for Active delivery of vehicles. • Attend daily and monthly meeting with all HOD discuss challenges and KAIZEN to overcome those challenges e.g. SGA (Small group Activity). • Assisted in Lost Customers and Customer Retention Programs. Main Achievements- - Increased sale of individual Value added service by 30% and accessories by 20%. - Customer Satisfaction: Got the yearly maximum positive customer service feedback compliments through all branches of Go Auto Chevrolet Dealership. Show less