Dennis Comerford
User Support Specialist III at UW School of Medicine and Public Health- Claim this Profile
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Bio
Credentials
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ITIL® V3 Foundation
EXINMar, 2012- Nov, 2024
Experience
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UW School of Medicine and Public Health
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United States
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Higher Education
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700 & Above Employee
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User Support Specialist III
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Mar 2022 - Present
I work in the Department of Medical Physics.
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Administrative Support Specialist
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Sep 2021 - Mar 2022
Technical support for the in-house IT staff working on projects related to endpoint management (on-premises and mobile), and VoIP telephony.(This position is with the Department of Anesthesiology. This position is served under contract through Sundial Software.)
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PDS, A Converge Company
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Information Technology Support Technician
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Aug 2021 - Sep 2021
Technical support for the in-house PDS staff as they prepped for a large deployment of new computer equipment to one of their customers. (This position was served under contract through Robert Half.) Technical support for the in-house PDS staff as they prepped for a large deployment of new computer equipment to one of their customers. (This position was served under contract through Robert Half.)
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Wisconsin IceCube Particle Astrophysics Center
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United States
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Research Services
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1 - 100 Employee
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Help Desk Manager
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Jan 2017 - May 2021
WIPAC is a center that manages its own research projects and manages UW-Madison participation in research projects managed by other universities. We provide support to 100 users in Madison that run WIPAC and 600 users (at 80 academic institutions on four continents) that collaborate on WIPAC-managed research projects. WIPAC is a center that manages its own research projects and manages UW-Madison participation in research projects managed by other universities. We provide support to 100 users in Madison that run WIPAC and 600 users (at 80 academic institutions on four continents) that collaborate on WIPAC-managed research projects.
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University of Wisconsin-Madison
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Higher Education
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700 & Above Employee
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Help Desk Manager
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Oct 2012 - Jan 2017
Oversee all day-to-day operations that support 200 permanent staff that comprise the senior management of the College (the Dean, Associate Deans, and Assistant Deans). Manage 4-person student staff that assist with help desk support. (NOTE: As of September 2016 we have transitioned to a contractor-based staffing model. Now I manage contractors instead of students. I will post updates on the efficacy of this model after a semester or two of service management.) Oversee all day-to-day operations that support 200 permanent staff that comprise the senior management of the College (the Dean, Associate Deans, and Assistant Deans). Manage 4-person student staff that assist with help desk support. (NOTE: As of September 2016 we have transitioned to a contractor-based staffing model. Now I manage contractors instead of students. I will post updates on the efficacy of this model after a semester or two of service management.)
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Self
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Madison, Wisconsin Area
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Independent Study
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Apr 2012 - Oct 2012
Perform independent and classroom-based study to earn my ITIL V3 Expert certification. Have completed, and passed, three of the six required classes. I completed and passed the following classes. ITIL Foundation Service Operation Service Offerings and Agreements Continual Service Improvement. Perform independent and classroom-based study to earn my ITIL V3 Expert certification. Have completed, and passed, three of the six required classes. I completed and passed the following classes. ITIL Foundation Service Operation Service Offerings and Agreements Continual Service Improvement.
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University of Wisconsin-Madison
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Higher Education
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700 & Above Employee
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Help Desk Manager
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Jun 2011 - Apr 2012
Oversee day-to-day Help Desk operations that support 250 permanent staff, 350 student staff, 12250 student residents (data/voice/video only). Manage 12-person student support staff. Oversee day-to-day Help Desk operations that support 250 permanent staff, 350 student staff, 12250 student residents (data/voice/video only). Manage 12-person student support staff.
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Chief Problem Solver
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Nov 2009 - Jan 2012
Founded firm to serve the IT needs of Madison's small business and not-for-profit communities through strategic technology consulting services. Spent most of my time as an overpaid break/fix technician but did do some interesting consulting work for the Madison school district. I supplemented my work for the business with a year-long part-time position at UW-Madison's School of Education. Founded firm to serve the IT needs of Madison's small business and not-for-profit communities through strategic technology consulting services. Spent most of my time as an overpaid break/fix technician but did do some interesting consulting work for the Madison school district. I supplemented my work for the business with a year-long part-time position at UW-Madison's School of Education.
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Smithsonian Institution
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Museums, Historical Sites, and Zoos
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700 & Above Employee
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Technology Manager
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Aug 2006 - Mar 2008
Responsible for all IT and AV technology operations in museum. Manage 3-person support staff--and a varying number of contractors--for 10/7/364* operation of all IT and AV systems in the museum. Was a permanent member of museum's safety committee and the director's senior management team. *Our required up-time period. We had a consistent 99.98% up-time for IT services and a consistent 95%+ up-time for AV services during my tenure. Responsible for all IT and AV technology operations in museum. Manage 3-person support staff--and a varying number of contractors--for 10/7/364* operation of all IT and AV systems in the museum. Was a permanent member of museum's safety committee and the director's senior management team. *Our required up-time period. We had a consistent 99.98% up-time for IT services and a consistent 95%+ up-time for AV services during my tenure.
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Smithsonian Institution
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Museums, Historical Sites, and Zoos
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700 & Above Employee
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Multimedia Manager
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May 2004 - Jun 2006
Responsible for daily operation of all AV/multimedia systems in museum including exhibitions and public spaces. Lead 4-person support staff in 10/7/364* operation of AV systems. I managed three electronic meeting rooms, 7 videoconference units spread across three buildings in three states, 8 42-RU racks of audiovisual equipment in a shared server room, a dedicated fiber and copper content distribution network for the exhibit media system, as well as the museum's visual paging/life safety display system.*Our required up-time period. We had a consistent 99.99% up-time value for IT services and a consistent 98%+ up-time value for AV services during my tenure.
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Multimedia Administrator
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Oct 1996 - May 2004
Responsible for all operational aspects of multimedia technology support in the museum with a special focus on videoconference production for educational programming (electronic field-trips). I managed four electronic meeting rooms, 2 videoconference units, and all AV support for special events.
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Education
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2001 - 2009
Marymount University
M.A., Languages and Literature (concentration in medieval literature) -
1993 - 1996
George Mason University
B.A., English (concentration in scientific and technical writing) -
1985 - 1988
Guilderland Central High School
Community
