Orris Josiah, PMP
Senior Project Program Manager at Denali Advanced Integration- Claim this Profile
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Bio
David Nunez Tejerina
Orris is detail oriented and focussed on delivery. He managed complex issues accross a wide range of technical areas, and he dealt with these issues in a proactive and efficient manner.
David Nunez Tejerina
Orris is detail oriented and focussed on delivery. He managed complex issues accross a wide range of technical areas, and he dealt with these issues in a proactive and efficient manner.
David Nunez Tejerina
Orris is detail oriented and focussed on delivery. He managed complex issues accross a wide range of technical areas, and he dealt with these issues in a proactive and efficient manner.
David Nunez Tejerina
Orris is detail oriented and focussed on delivery. He managed complex issues accross a wide range of technical areas, and he dealt with these issues in a proactive and efficient manner.
Credentials
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Project Management Professional
Project Management InstituteMay, 2012- Nov, 2024
Experience
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Denali Advanced Integration
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United States
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IT Services and IT Consulting
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400 - 500 Employee
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Senior Project Program Manager
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Aug 2021 - Present
Leads IT Clinical Communications software projects at Seattle Children’s Hospital to deliver a browser-based application integrating multiple data sources into a resource management application. -- • -- Provides project leadership as scrum master three software projects including Discovery, Planning, Budget, Vendor Management, Testing, Validation, Deployment and Closure. -- • -- Collaborates with senior decision makers to align project scope. Leads requirements rationalization… Show more Leads IT Clinical Communications software projects at Seattle Children’s Hospital to deliver a browser-based application integrating multiple data sources into a resource management application. -- • -- Provides project leadership as scrum master three software projects including Discovery, Planning, Budget, Vendor Management, Testing, Validation, Deployment and Closure. -- • -- Collaborates with senior decision makers to align project scope. Leads requirements rationalization to deployment of an enterprise level, browser-based hoteling application on Microsoft platforms (Power Apps, SharePoint, Exchange). -- • -- Drives alignment between customer business requirements and application data collection to integrate key metrics into enterprise analytics and data visualization framework (Power BI). -- • -- Leads implementation, deployment, internal data quality, business intelligence, and data science solutions from multiple sources impacting over 9000 employees. -- • -- Interfaces with Clinical Departments, IT Security, IT Strategic Business Services, IT Clinical Apps & Devices (Software Engineering), Network Operations Center, Service Desk and Human Resources teams to define customer requirements, drive design, development, code review, testing, user acceptance planning, instructional design, organizational change management, and regulatory compliance in an Agile Scrum model. -- • -- Assesses execution risk and collaborates with stakeholders on decisions/strategy to achieve business goals. -- • -- Takes responsibility for self and team to deliver on commitments in a fast-paced, deadline driven, agile environment. -- • -- Drives adherence to project milestones, timelines and SLA’s (MSProject Online). -- • -- Leads by example and holds self, peers and team members accountable organizational values. -- • -- Communicates progress and key program metrics with key stakeholders; serves as scrum master and primary point of contact for internal and external stakeholders.
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Senior Project Program Manager
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Aug 2019 - Sep 2021
Led six Wireless Infrastructure transformation projects to expand digital data communication across Providence Health Systems. -- • -- Worked with senior, C-Suite decision makers to align project scope. Comfortable collaborating with all leadership levels across the organization. -- • -- Utilized project management techniques to develop project charters, budgets, risk assessments, resource plans, schedules and Gantt charts and periodic status reports. -- • -- Provided… Show more Led six Wireless Infrastructure transformation projects to expand digital data communication across Providence Health Systems. -- • -- Worked with senior, C-Suite decision makers to align project scope. Comfortable collaborating with all leadership levels across the organization. -- • -- Utilized project management techniques to develop project charters, budgets, risk assessments, resource plans, schedules and Gantt charts and periodic status reports. -- • -- Provided project leadership and drove all phases of multiple projects including Discovery, Planned, Budget, Vendor Management, Testing, Installation, Validation, Process Improvements and Closure. -- • -- Collaborated with engineering, architecture and operations teams to drive design and development planning that met defined customer requirements and regulatory compliance; assessed execution risks and influenced stakeholder decisions/strategy to achieve business goals. -- • -- Drove adherence to project milestones, timelines and SLA’s. -- • -- Defined resource, material requirements and procurement and managed monthly budget and billing of over $2,000,000.00. -- • -- Managed delivery activities and served as the primary escalation point between teams and key stakeholders and decision makers. -- • -- Ensured delivery teams had all needed equipment, material and resources to successfully deliver on client goals and requirements. -- • -- Communicated progress and key performance metrics with business stakeholders.
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Sr Program/Project Manager
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Feb 2019 - Aug 2019
Led Grants Management database solution migration, working with key cross functional teams to migrate Grants Management database solution to the cloud, representing over $200M in grants. -- • -- Worked with program stakeholders to fully scope business requirements. -- • -- Drove all technical project phases including interviews with systems analysts, business analysts, database administrator (DBA), application architect and senior management to fill data integrity gaps, develop… Show more Led Grants Management database solution migration, working with key cross functional teams to migrate Grants Management database solution to the cloud, representing over $200M in grants. -- • -- Worked with program stakeholders to fully scope business requirements. -- • -- Drove all technical project phases including interviews with systems analysts, business analysts, database administrator (DBA), application architect and senior management to fill data integrity gaps, develop data schema, perform data cleansing and address impediments to organization effectiveness and data integrity in preparation for data migration. -- • -- Defined data reporting, business intelligence and data visualization requirements. -- • -- Managed data migration tasks and data reporting and visualization dependencies across multiple teams and initiatives and maintained team collaboration in work tracking systems (Smartsheets, etc.). -- • -- Managed data staging, data validation and data extraction, transformation and load (ETL). -- • -- Communicated progress and associated metrics with key stakeholders. -- • -- Drove risk mitigation and resolution.
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Counterpoint Marketplace
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Kirkland, Washington, United States
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Founder & General Manager
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Oct 2017 - Present
Founded and manages a product development and distribution eCommerce company with an international market and global reach. -- • -- Drives all aspects of product research and development, supplier development, sales and marketing, and product distribution. -- • -- Drives market and competitor research to define the roadmap. Manages product development from discovery to launch, across multiple brands. -- • -- Partners with the brand/business teams, development agency and… Show more Founded and manages a product development and distribution eCommerce company with an international market and global reach. -- • -- Drives all aspects of product research and development, supplier development, sales and marketing, and product distribution. -- • -- Drives market and competitor research to define the roadmap. Manages product development from discovery to launch, across multiple brands. -- • -- Partners with the brand/business teams, development agency and 3rd party vendors to identify, define and document detailed requirements for projects/products throughout the lifecycle. -- • -- Performs risk assessments to identify and evaluate mitigating solutions. -- • -- Manages advertising budgets to drive market awareness and profitability (PPC, AdWords, etc.) -- • -- Drives overall engagement and brand adoption across the product lines. -- • -- Manages all customer service engagements to garner best in industry product and service ratings. -- • -- Manages supply chain, from supplier shipping to customer returns, and provides phone and email support for national and Internation suppliers. -- • -- Drives regulatory certification compliance and coordinates quality assurance testing with internal and external team members. -- • -- Coordinates launch and deployment on live eCommerce platforms (Shopify, WordPress). -- • -- Monitors daily KPIs to course correct and develop solutions. Develops advertising data management database (.NET, SQL), performs data ETL, develops data dashboard KPIs that drive business decisions. -- • -- Develops business intelligence applications (.NET, SQL) delivering data visualization dashboards showing sales, marketing and supply chain spend and ROI. -- • -- Leverages Microsoft platform (Word, Excel, PowerPoint, Teams, Outlook, Access, VB.Net) to build a strong business operations infrastructure. -- • -- Exercises strong organizational and project management skills, and ability to prioritize and manage multiple tasks and priorities. Show less Founded and manages a product development and distribution eCommerce company with an international market and global reach. -- • -- Drives all aspects of product research and development, supplier development, sales and marketing, and product distribution. -- • -- Drives market and competitor research to define the roadmap. Manages product development from discovery to launch, across multiple brands. -- • -- Partners with the brand/business teams, development agency and… Show more Founded and manages a product development and distribution eCommerce company with an international market and global reach. -- • -- Drives all aspects of product research and development, supplier development, sales and marketing, and product distribution. -- • -- Drives market and competitor research to define the roadmap. Manages product development from discovery to launch, across multiple brands. -- • -- Partners with the brand/business teams, development agency and 3rd party vendors to identify, define and document detailed requirements for projects/products throughout the lifecycle. -- • -- Performs risk assessments to identify and evaluate mitigating solutions. -- • -- Manages advertising budgets to drive market awareness and profitability (PPC, AdWords, etc.) -- • -- Drives overall engagement and brand adoption across the product lines. -- • -- Manages all customer service engagements to garner best in industry product and service ratings. -- • -- Manages supply chain, from supplier shipping to customer returns, and provides phone and email support for national and Internation suppliers. -- • -- Drives regulatory certification compliance and coordinates quality assurance testing with internal and external team members. -- • -- Coordinates launch and deployment on live eCommerce platforms (Shopify, WordPress). -- • -- Monitors daily KPIs to course correct and develop solutions. Develops advertising data management database (.NET, SQL), performs data ETL, develops data dashboard KPIs that drive business decisions. -- • -- Develops business intelligence applications (.NET, SQL) delivering data visualization dashboards showing sales, marketing and supply chain spend and ROI. -- • -- Leverages Microsoft platform (Word, Excel, PowerPoint, Teams, Outlook, Access, VB.Net) to build a strong business operations infrastructure. -- • -- Exercises strong organizational and project management skills, and ability to prioritize and manage multiple tasks and priorities. Show less
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Bridge Partners
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United States
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Business Consulting and Services
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100 - 200 Employee
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Senior Project Program Manager
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Jul 2018 - Feb 2019
Worked with applicable cross functional teams and Mobile Device Management SaaS providers to migrate on-prem MDM solution to the enterprise cloud. -- • -- Collaborated with the program stakeholders to fully rationalize technical requirements for availability, maintenance costs, scalability, operational system loads and access speeds with scope and define critical success factors. -- • -- Established and managed scrum backlog for software engineering, architecture and operations… Show more Worked with applicable cross functional teams and Mobile Device Management SaaS providers to migrate on-prem MDM solution to the enterprise cloud. -- • -- Collaborated with the program stakeholders to fully rationalize technical requirements for availability, maintenance costs, scalability, operational system loads and access speeds with scope and define critical success factors. -- • -- Established and managed scrum backlog for software engineering, architecture and operations teams in product design and development planning phases to meet defined customer requirements and stringent security compliance applying the SAFe Agile methodology. -- • -- Managed execution risk and collaborated with program stakeholders on decisions/strategy/mitigation to achieve business goals. -- • -- Drove authoring data access policies, process improvement and training documentation. -- • -- Managed dependencies across 15 teams and initiatives as well as B2B SaaS solution. Implemented and maintained team collaboration in work tracking system (TFS, JIRA, etc.) -- • -- Communicated progress and associated metrics with key stakeholders.
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Senior Program Manager
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Apr 2018 - Aug 2018
Owned strategy and infrastructure development to increase Modern Workplace/MSTeams/Skype for Business/OneDrive for Business active usage by engaging through established Customer Support channels. -- • -- Aligned deliverables and milestones with the Directors and senior leadership. -- • -- Conducted discovery meetings to catalog Support Engineering tools, Service Request statistics, past and current support motions. -- • -- Aligned support motions and training with… Show more Owned strategy and infrastructure development to increase Modern Workplace/MSTeams/Skype for Business/OneDrive for Business active usage by engaging through established Customer Support channels. -- • -- Aligned deliverables and milestones with the Directors and senior leadership. -- • -- Conducted discovery meetings to catalog Support Engineering tools, Service Request statistics, past and current support motions. -- • -- Aligned support motions and training with ongoing sales and marketing strategies and messaging. -- • -- Evangelized project governance model, meeting and reporting cadence, stakeholders, Roles & Responsibilities. -- • -- Drove matrixed team to prioritize upsell and usage acceleration scenarios, including outbound and inbound call types. Segmented scenarios based on caller profile/role, customer purchase/usage history, and other factors such as industry vertical. -- • -- Created Support Engineering guidance, including scenarios, case studies probing questions, and solution information (“Knowledge Base” content). -- • -- Created measurement processes and reports to track progress. Analyzed results to refine scenarios and Support Engineer resources. -- • -- Identified, managed and mitigated risks for critical path activities. -- • -- Drove the Rhythm of Business (RoB) for v-team deliverables, managed weekly, monthly and long-term project deliverables. Communicated progress metrics to senior leadership.
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Senior Project Manager
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Aug 2017 - Mar 2018
Accountable for rhythm of project management, business management, organizational process assets including Statement of Work, Design and Requirements Documentation, Project Plan, User Acceptance Test Plan and Risk, Action, Issues Dependencies log, and Process Improvement. -- • -- Managed and drove strategy and charter formation, communication, coordination, process management and data management. -- • -- Aligned project vision and impact on organization taking a strategic… Show more Accountable for rhythm of project management, business management, organizational process assets including Statement of Work, Design and Requirements Documentation, Project Plan, User Acceptance Test Plan and Risk, Action, Issues Dependencies log, and Process Improvement. -- • -- Managed and drove strategy and charter formation, communication, coordination, process management and data management. -- • -- Aligned project vision and impact on organization taking a strategic approach to planning and managing all aspects. Balanced near and long-term requirements with resource allocation. -- • -- Kept entropy under control ensuring that internal communication, actions, cadences, and leadership decisions drive accountability and closure. -- • -- Engaged cross-organizational strategic planning and special projects related to the businesses execution against planned strategies. -- • -- Drove the Rhythm of Business (RoB) for operational team(s) deliverables, ensuring content readiness for internal (SLT) & external (ES Ops.) engagements. -- • -- Defined and monitored project objectives, scope and progress; developed complex project work breakdown structures (WBS), detailed plans, critical path scheduling and documentation. Assigned project roles and tasks for multiple, complex, high risk projects (PMO). -- • -- Provided leadership, coaching and mentoring to project staff setting clear objectives to drive organizational development and ensure effective use of tools/techniques (PMO). -- • -- Identified, managed and communicated issues and risks, and escalated as appropriate. -- • -- Applied software project management methodologies, building project management infrastructure, and documenting project requirements. -- • -- Developed solution roadmap for future feature releases.
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Senior Project Manager
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Jan 2017 - Jul 2017
Accountable for software project management processes and procedures, business management, instituting document governance for organizational process assets including Statement of Work, Design and Requirements Documents, Project Plan, User Acceptance Test Plan and Risk, Action, Issues and Dependencies log. -- • -- Drove workshops with project team and end user stakeholders to identify eCommerce OEM business requirements in a collaborative engagement. -- • -- Utilized software… Show more Accountable for software project management processes and procedures, business management, instituting document governance for organizational process assets including Statement of Work, Design and Requirements Documents, Project Plan, User Acceptance Test Plan and Risk, Action, Issues and Dependencies log. -- • -- Drove workshops with project team and end user stakeholders to identify eCommerce OEM business requirements in a collaborative engagement. -- • -- Utilized software development lifecycle (SDLC) practices and tools to drive Business Requirements, Functional Designs, Feature Prioritization, Scope Management, Technical Design, Implementation, Testing, and Delivery. -- • -- Developed team guidance documentation for decomposing epics into user stories, scenarios, deliverables and task backlog. -- • -- Utilized in-depth knowledge of MS Project, developed complex interdependent schedules and work-back calendars, drove project meetings with the core team, vendors and wider project stakeholders. -- • -- Defined Minimum Viable Product (MVP) based on priorities assessed by business stakeholders and consumer behavior across sites. -- • -- Identified issues, risk, mitigation and contingency plans. -- • -- Developed solution roadmap for future feature releases and aligned project timelines.
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Senior Project Manager
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Mar 2016 - Jan 2017
Managed enterprise level, SaaS database cloud migration in the telecom space. -- • -- Partnered with Director, Senior Manager, Project Architect/Business Process Manger, Business Analysts to drive business requirements gathering. -- • -- Assessed VOC to drive business Requirements authoring, Current Infrastructure, Feature Prioritization, Scalability, Security, the Cloud Provider, Budget and Scope Management, Functional Designs, Testing and Implementation Plans. -- •… Show more Managed enterprise level, SaaS database cloud migration in the telecom space. -- • -- Partnered with Director, Senior Manager, Project Architect/Business Process Manger, Business Analysts to drive business requirements gathering. -- • -- Assessed VOC to drive business Requirements authoring, Current Infrastructure, Feature Prioritization, Scalability, Security, the Cloud Provider, Budget and Scope Management, Functional Designs, Testing and Implementation Plans. -- • -- Created complex Microsoft Project plans and identified resource needs, directed project work efforts, and tracked key project milestones. -- • -- Led project meetings with core team, vendors and wider project stakeholders. -- • -- Drove issues and risk, mitigation and contingency plans for the project. -- • -- Managed Statement of Work (3rd party vendor) through project lifecycle to ensure all contracted deliverables have been achieved. -- • -- Applied Project Management processes and procedures, instituting document governance for organizational process assets. -- • -- Provided a lens on Vendor POs, SOWs as needed to mitigate risk to on-time project delivery. -- • -- Analyzed project portfolio management (PMO) needs and proposed best of breed solutions. -- • -- Managed web development activities and support procedures, tools, and knowledge base (KB) documentation. -- • -- Collaborated with a diverse, matrixed team to drive process implementation for nightly data export, delivery, extract, transform and load (ETL) into reporting data warehouse and coordinated coding/authoring enterprise-wide business intelligence reports based on live data.
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Senior Technical Project Manager
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Jun 2015 - Feb 2016
Managed enterprise-wide, web-based, software projects, digital to consumer (DTC), eCommerce solutions, as well as, larger project-related offers, and high-value device launches. Worked with Project Managers to develop and manage project schedules, identify risks and clearly communicate them to project stakeholders and DTC leaders, define problem solving and risk mitigation strategies, and facilitate conflict resolution. -- • -- Developed a large, brand name website, with significant… Show more Managed enterprise-wide, web-based, software projects, digital to consumer (DTC), eCommerce solutions, as well as, larger project-related offers, and high-value device launches. Worked with Project Managers to develop and manage project schedules, identify risks and clearly communicate them to project stakeholders and DTC leaders, define problem solving and risk mitigation strategies, and facilitate conflict resolution. -- • -- Developed a large, brand name website, with significant eCommerce and Customer Service transactions. -- • -- Influenced leadership in strategic analysis and development of Digital Solutions roadmaps in a matrixed organization. -- • -- Developed project management plans for complex E-Commerce and eServices projects, organized key stakeholders, built project team, managed the project from end-to-end. -- • -- Represented the Direct to Customer (D2C) business on enterprise projects which impacted downstream digital solution architecture. -- • -- Managed post deployment defect resolution with cross functional teams. -- • -- Managed 3rd party vendor relationships, organized and held weekly reviews of project performance indicators. -- • -- Drove regular report cadence with Program Leadership Team regarding workstream progress. -- • -- Experienced implementing and maintaining team collaboration in work tracking systems (TFS, JIRA, Project Online, etc.).
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Coppei (now Exadel)
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United States
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Business Consulting and Services
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1 - 100 Employee
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Senior IT Project Manager
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Sep 2014 - Jun 2015
Drove ongoing software, metadata and data updates for a large OEM eCommerce site. -- • -- Worked with program stakeholders to scope business requirements. -- • -- Drove interviews with systems analysts, business analysts, database administrator (DBA), application architect, other subject matter experts and senior management to identify data integrity gaps, develop data schema, perform data cleansing, process improvement and address impediments to organization effectiveness and… Show more Drove ongoing software, metadata and data updates for a large OEM eCommerce site. -- • -- Worked with program stakeholders to scope business requirements. -- • -- Drove interviews with systems analysts, business analysts, database administrator (DBA), application architect, other subject matter experts and senior management to identify data integrity gaps, develop data schema, perform data cleansing, process improvement and address impediments to organization effectiveness and data integrity. -- • -- Defined data reporting, business intelligence and data visualization requirements. -- • -- Managed database update tasks. -- • -- Communicated progress and associated key performance indicators (KPIs) with stakeholders. -- • -- Drove risk mitigation and resolution. Show less Drove ongoing software, metadata and data updates for a large OEM eCommerce site. -- • -- Worked with program stakeholders to scope business requirements. -- • -- Drove interviews with systems analysts, business analysts, database administrator (DBA), application architect, other subject matter experts and senior management to identify data integrity gaps, develop data schema, perform data cleansing, process improvement and address impediments to organization effectiveness and… Show more Drove ongoing software, metadata and data updates for a large OEM eCommerce site. -- • -- Worked with program stakeholders to scope business requirements. -- • -- Drove interviews with systems analysts, business analysts, database administrator (DBA), application architect, other subject matter experts and senior management to identify data integrity gaps, develop data schema, perform data cleansing, process improvement and address impediments to organization effectiveness and data integrity. -- • -- Defined data reporting, business intelligence and data visualization requirements. -- • -- Managed database update tasks. -- • -- Communicated progress and associated key performance indicators (KPIs) with stakeholders. -- • -- Drove risk mitigation and resolution. Show less
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Bridge Partners
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United States
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Business Consulting and Services
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100 - 200 Employee
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Project Manager Software Consultant
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Oct 2012 - Jun 2015
Managed all software project phases and processes to deliver on the strategic initiatives for a multi-year Microsoft Dynamics AX (ERP) software implementation impacting a wide range of Order-to-Cash business processes on multiple business segments. -- • -- Applied project management body of knowledge and systems development life cycles for projects, ensuring adjustment for specific project requirements. Directed completion of applicable lifecycle deliverables in compliance with… Show more Managed all software project phases and processes to deliver on the strategic initiatives for a multi-year Microsoft Dynamics AX (ERP) software implementation impacting a wide range of Order-to-Cash business processes on multiple business segments. -- • -- Applied project management body of knowledge and systems development life cycles for projects, ensuring adjustment for specific project requirements. Directed completion of applicable lifecycle deliverables in compliance with established standards, practices and policies. -- • -- Built and maintained relationships with teams across the company. Worked with IT directors and cross-functional teams to deliver technology platforms to the business. -- • -- Determined project governance and decision-making structure. Define project charter, scope, schedule, cost, risk, quality, integration, resource procurement and communications. -- • -- Drove technical design, project execution and delivery according to business needs and requirements. -- • -- Drove performance metrics visibility at Program Leadership Team level, led software engineering workstream status syncs, program core team meetings, issue meeting notes/actions. -- • -- Defined project work breakdown (WBS), monitored task status, updated work estimates and incorporated new tasks into plan as needed. Proficient in MS Project, Smartsheet, Trello, etc. -- • -- Assigned project roles and responsibilities and provided team members with clear direction. Show less Managed all software project phases and processes to deliver on the strategic initiatives for a multi-year Microsoft Dynamics AX (ERP) software implementation impacting a wide range of Order-to-Cash business processes on multiple business segments. -- • -- Applied project management body of knowledge and systems development life cycles for projects, ensuring adjustment for specific project requirements. Directed completion of applicable lifecycle deliverables in compliance with… Show more Managed all software project phases and processes to deliver on the strategic initiatives for a multi-year Microsoft Dynamics AX (ERP) software implementation impacting a wide range of Order-to-Cash business processes on multiple business segments. -- • -- Applied project management body of knowledge and systems development life cycles for projects, ensuring adjustment for specific project requirements. Directed completion of applicable lifecycle deliverables in compliance with established standards, practices and policies. -- • -- Built and maintained relationships with teams across the company. Worked with IT directors and cross-functional teams to deliver technology platforms to the business. -- • -- Determined project governance and decision-making structure. Define project charter, scope, schedule, cost, risk, quality, integration, resource procurement and communications. -- • -- Drove technical design, project execution and delivery according to business needs and requirements. -- • -- Drove performance metrics visibility at Program Leadership Team level, led software engineering workstream status syncs, program core team meetings, issue meeting notes/actions. -- • -- Defined project work breakdown (WBS), monitored task status, updated work estimates and incorporated new tasks into plan as needed. Proficient in MS Project, Smartsheet, Trello, etc. -- • -- Assigned project roles and responsibilities and provided team members with clear direction. Show less
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LiquidHub Analytics (Formerly Annik)
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India
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Business Consulting and Services
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200 - 300 Employee
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Information Technology Project Manager
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Jul 2012 - Sep 2012
Managed revision cycles for the Meta-Data Dictionary using the Service Request processes. Managed change requests captured critical business requirements and translated them into a common format (Meta-Data Functional Spec) so the change is communicated across impacted Microsoft systems (Associated Systems) and implemented in a consistent manner on a quarterly cadence. The Meta-Data Dictionary is the container, a single source of managed truth. It is supported by a set of processes that… Show more Managed revision cycles for the Meta-Data Dictionary using the Service Request processes. Managed change requests captured critical business requirements and translated them into a common format (Meta-Data Functional Spec) so the change is communicated across impacted Microsoft systems (Associated Systems) and implemented in a consistent manner on a quarterly cadence. The Meta-Data Dictionary is the container, a single source of managed truth. It is supported by a set of processes that ensure proper creation, storage, integration, and control to support the associated usage of meta-data; termed meta-data management. The dictionary shows business and technical users where to find information, like a card catalog in a library. It provides assistance regarding what data really means and how to interpret it within the correct context. -- • -- Onboarded customers to the new meta-data dictionary. -- • -- Managed stakeholder analysis and communications involving multiple business entities and functional boundaries. -- • -- Drove townhall meetings for onboarding new internal business customers. -- • -- Maintained mapping between legacy/outgoing meta-data store and the new centrally governed data store. Directed customer systems in preparation for and during the onboarding process. -- • -- Understood Meta data Service Request Process and guided customers through that process responding to and managing Service Requests within the agreed upon SLA timeframes. Show less Managed revision cycles for the Meta-Data Dictionary using the Service Request processes. Managed change requests captured critical business requirements and translated them into a common format (Meta-Data Functional Spec) so the change is communicated across impacted Microsoft systems (Associated Systems) and implemented in a consistent manner on a quarterly cadence. The Meta-Data Dictionary is the container, a single source of managed truth. It is supported by a set of processes that… Show more Managed revision cycles for the Meta-Data Dictionary using the Service Request processes. Managed change requests captured critical business requirements and translated them into a common format (Meta-Data Functional Spec) so the change is communicated across impacted Microsoft systems (Associated Systems) and implemented in a consistent manner on a quarterly cadence. The Meta-Data Dictionary is the container, a single source of managed truth. It is supported by a set of processes that ensure proper creation, storage, integration, and control to support the associated usage of meta-data; termed meta-data management. The dictionary shows business and technical users where to find information, like a card catalog in a library. It provides assistance regarding what data really means and how to interpret it within the correct context. -- • -- Onboarded customers to the new meta-data dictionary. -- • -- Managed stakeholder analysis and communications involving multiple business entities and functional boundaries. -- • -- Drove townhall meetings for onboarding new internal business customers. -- • -- Maintained mapping between legacy/outgoing meta-data store and the new centrally governed data store. Directed customer systems in preparation for and during the onboarding process. -- • -- Understood Meta data Service Request Process and guided customers through that process responding to and managing Service Requests within the agreed upon SLA timeframes. Show less
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Microsoft
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United States
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Software Development
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700 & Above Employee
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Program Manager Enterprise Software
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Jul 2010 - Jun 2012
Led projects to implement new features and systems on next version enterprise business software (Exchange) enabling operational improvements and lowering total cost of ownership. -- • -- Identified and prioritized customer requirements and business goals to design new features, managed change, mitigate risk and satisfy stakeholders business needs. -- • -- Managed concurrent software projects; initiation, scope definition, work breakdown, schedule network diagramming, monitoring… Show more Led projects to implement new features and systems on next version enterprise business software (Exchange) enabling operational improvements and lowering total cost of ownership. -- • -- Identified and prioritized customer requirements and business goals to design new features, managed change, mitigate risk and satisfy stakeholders business needs. -- • -- Managed concurrent software projects; initiation, scope definition, work breakdown, schedule network diagramming, monitoring and controlling activities, change control, issue log, risk management to close projects on time. -- • -- Documented feature requirements, detailed business and technology drivers to generate technical design diagrams, functional specifications and management presentations. -- • -- Led team of cross-functional subject matter experts and off-shore, software engineering team members using Agile and Waterfall methodologies to balance the needs of existing features and influence technology decisions with respect to the specified design. -- • -- Monitored team status to report progress against scope, cost and schedule baselines on a weekly basis to stakeholder and managers and drive project tasks to completion on time and to specification.
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Customer Experience Program Manager
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May 2008 - Jun 2010
Led projects to design product improvements and features based on customer feedback and firsthand product usage data (Software Quality Metrics) which increased customer satisfaction scores. -- • -- Researched and developed best technical design solutions through customer focus groups, interviews with subject matter experts and user experience studies to identify and prioritize feature requirements. -- • -- Analyzed incoming security cases, planned and scheduled resolution… Show more Led projects to design product improvements and features based on customer feedback and firsthand product usage data (Software Quality Metrics) which increased customer satisfaction scores. -- • -- Researched and developed best technical design solutions through customer focus groups, interviews with subject matter experts and user experience studies to identify and prioritize feature requirements. -- • -- Analyzed incoming security cases, planned and scheduled resolution development, testing, software project documentation and delivery milestones. Collaborated with software engineering and cross-functional stakeholder teams regarding release worthiness, product risk, and delivery timelines. -- • -- Shipped multiple .NET- based product updates and service pack releases which delivered updates which enhanced product security, protected the brand and saved customers over $10M in lost productivity. -- • -- Managed incident triage and customer escalation queue to reduce time to incident resolution.
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Education
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1985 - 1990
Walla Walla University
B. S. E., Engineering -
1998 - 1999
University of Washington
Certification, Windows Programming -
1980 - 1982
Northern Caribbean University
A. Sc., Medical Technology -
Sys.tem.á.tion
Certification, Project Management for Information Systems -
Hands On Technology Transfer, Inc
Certification, Java Programming -
1996 - 1997
University of Washington
Certificate, C++ Programming Advanced
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